The Pines Of Newmarket

Any one who knows my Dad, would think he was an actor in grumpy old men. He has told me that most of the people who help him are really nice. That alone is high praise for The Pines. I can't thank them enough.

My grandmother has been living at the pines for just over a month, and she has settled in well. The Pines feels like home with it's cozy atmosphere. My grandmother has a private room which is spacious and updated. She also has her own bathroom. My grandmother has dementia, and she is well cared for at the pines. The staff are all pleasant and helpful. They ensure she makes it to all of her meals. The facility is a nice size, with just over 50 residents. The design of the building is a connected loop, so residents can't get lost. My grandmother is doing very well at the Pines of Newmarket.

Currently waiting for a shared room to cut costs. We chose this place because the price was good. I'm impressed with management and it is a very friendly staff.

As an outside provider I am frequently in this building. The staff is caring and attentive. They have an amazing activity program and they provide a homelike environment. I can't say enough about the level of care they provide for their residents.

Elder care services and prices are extremely varied. This service made recommendations that zeroed in to our needs and made this experience so much easier and much less stressful. We are grateful! We are confident that our parent is reasonably content and has the necessary care for her current state of health.

I love the staff and residents. When I first came here it was adjustment I took it very hard, but I have grown to love it everyone made me feel like part of the family Everyone is friendly and go out of their way to make sure my needs are met.

The Pines is a perfect fit for my Mom. The staff are are kind, courteous & friendly & very nice to mom. There are a lot of fun things for me to do when she feels up to. For the value for cost, I can't answer this as my brother & sister handle this part. As far as I can tell, the staff always looks out for & will call my sister asap if there are any issues. I would recommend this community to other families based on the experience we have had.

My mom has been at the Pines for 9 mos. now...I know that she is well taken care of and all her needs are met. The staff is wonderful and caring and I can't say enough good things about them. They are quick to respond to any questions/concerns we might have..The food is terrific. The administration plans some fun nights for the residents at least on a monthly basis on top of the daily activities...

My mother was a resident at The Pines for about a year and a half prior to her death. They were mostly understaffed with high employee turnover, and not equipped to handle the issues that come along with caring for someone with Alzheimer's or dementia. My mother did not receive the level of care or understanding that she deserved. Her room was rarely cleaned, her personal hygiene was not up to par, her belongings were often lost and never found, and communication was poor. It seems their way of dealing with the disease is to heavily medicate patients. She fell almost daily during her last few months there and they did not have the staff to keep an eye on her to keep her safe.

The overall facility was very pleasant and quiet. We are currently looking for a facility for our mom. this is the running. Thank you.

My mother, [name removed], has been a resident of the pines for over 2 years. I have always been very pleased with the care she has received. The staff is always very helpful and pleasant to deal with.

It is with great pleasure I tell you how pleased I am with the excellent care my boyfriend's mother is given at The Pines of Newmarket. During the several times I have accompanied him there to visit his mother, I have seen the loving, compassionate care she consistently receives from the outstanding caregivers employed there as well as from management personnel. The thing I love best about the Pines is that the care being provided is genuine and never rings a false note. I would recommend the Pines to anyone looking for an excellent place for a loved one.

My mother has been at The Pines of Newmarket for 2-1/2 years. From the beginning, I knew it was the right place for her. The nursing and care staff all take the time to get to know her, they know what she likes, or doesn't like, and they respect her preferences. If she doesn't like what's on the menu, they provide something else. [names removed] of the administration are always pleasant and ready to help the family with any needs. The nursing and care staff are very kind to Mom and the family. [names removed] and others whose names I'm unsure of, usually stop to speak to Mom and the family. The facility is clean and well-maintained. There are bulletin boards with information about the day, and upcoming activities. We arrive to visit mid-morning, and there is always something going on such as live music, a game of Bingo, reading aloud about history or current events, or a craft activity. I highly recommend The Pines of Newmarket to anyone in need of care.

The place for Mom helped me execute the tour visit at the facility of The Pines of New Market by setting up everything that was needed to visit and tour . [name removed] prepped us with information on what to see and ask about the facility.It gives the family more confidence when your informed of your surroundings.Price factors ,cleanliness and care was always number one factors to consider.[name removed] had those answers and as we toured we confirmed that [name removed] picked out a great facility for our love one to live at the Pines of New market.

My mother has been a resident of The Pines of Newmarket for over a year now and I couldn't be happier. The staff is outstanding and the management does an excellent job in handling the business. I'd like to single out [name removed] for her outstanding professionalism and laser-focused customer service. I am so glad my family decided on The Pines of Newmarket. I sleep so much better at night, knowing Mom is being so well taken care of.

We are very pleased with the excellent level of care my mother-in-law, [name removed], is receiving at The Pines. The staff at The Pines is outstanding. They are very attentive to [name removed] needs. [name removed] is in a reclining wheelchair and I appreciate the caregivers getting down to [name removed] eye level to speak directly to her. In addition staff engages [name removed] to get involved in activities such as exercise and mobility. [name removed] enjoys the attention she receives at The Pines.

My mom is a resident at The Pines of Newmarket, NH. The staff is outstanding. I appreciate the individualized attention my mom receives from the loving and caring employees. They have my mom's best interest at heart and go the extra mile to see she receives the best care possible. The staff is always attentive and in communication with me brothers regarding my mom's care. Thank you!!

I am delighted to let everyone know how happy and pleased I am with the loving, professional care my mother is receiving at The Pines of Newmarket. The caregivers consistently provide exemplary service and always with kindness, compassion and respect. I am thrilled we selected The Pines at Newmarket and am relieved to know my mother is in such loving hands.

We have had issues with staff (agency) coming and going so frustrating that the communication between staff is not great. Staff doesn't seem to get the fact that we, as a family, choose to do my Mom's laundry and things continue to go missing. As of last night my mother has had 3 falls- all from a wheelchair despite asking them to not leave her unattended in the wheelchair in her room! (the second time it was 10 hrs after the fall before I got notified of the incident!) Right now they are dealing with a covid outbreak but no communication of this to families despite going into the holiday weekend!!! So communication to families is a BIG issue! (lack there of!) The food is mediocre at best- they feed the bigger meal at noon, and lots of sandwiches at dinner in the evening- how about adding in some soup or something warm this time of year! Presentation of said food is poor-things are pretty bland looking- how about some fresh fruit and not always gross looking canned fruit cocktail!! With only 50 residents, I had hoped the food would look a little more appetizing since the description on the menu looked sounded pretty good! One of the main reasons we chose The Pines, was location to family and cost. The base cost is reasonable, and we pay [fee removed] on top of that for her "level of care/specific needs" So just under [fee removed]. I would have thought the extra care she needs would include better monitoring but l am beginning to have some doubts due to the 3 falls in 2 months!! Overall- things are average for the most part. Have I thought about looking for a different facility that is more nursing home, vs assisted living. I was told there is generally more licensed staff (RN, LPN) in a nursing home vs assisted living so maybe Mom needs that type of facility?

My mom is currently a resident at The Pines of Newmarket. I really like it there. The staff is great. They are very friendly and my mom is well cared for. The other residents are friendly, as well. We had a great tour and the move in was a very easy process. The activities are well planned. I hear from them often, so no issues on communication with the family and you can visit anytime at all. I would recommend The Pines of Newmarket to others!