The Pines, A Merrill Gardens Community

I can't thank the entire staff at The Pines enough. Everyone has been so supportive and wonderful. Finding the right place to care for an elderly loved one is so important for the entire family. The care my mother has received is nothing short of exceptional, but for us, what sets The Pines apart is the amazing staff - from [names removed] to the entire team. I know my mother is in good hands and is surrounded by professionals. The team is friendly, attentive and my mother is happy which says a lot about the quality of care received. Thank you for guiding us along in this journey and for those of you in the decision making process on selecting a facility to meet your loved ones needs; I can only say every situation is different, but for us, we are really happy with selecting The Pines, completely satisfied, expectations have been exceeded and we couldn't have made a better family decision. When touring facilities take the time to meet the staff, the caregivers make the difference.

There were too many outbreaks of diseases. Not much in the variety of meals served to residents. Also, there was too much alcohol served.

We like the overall feel of the facility; it's very nice yet still has a welcoming/ relaxed atmosphere. Service & staff are very friendly & attentive.

I would say a "5" for all categories based on our few months experience there. The cost seems reasonable compared to other assisted living locations. Based on the experience we have had so far with The Pines, we would recommend this community to other families.

My loved one is currently a resident at The Pines and overall her experience at this facility has been good so far. The staff is wonderful, attentive and nice. The housekeeping is fine and does a good job. The activities are plentiful and are enjoyable. The food quality is average. Overall, I would recommend The Pines to family and friends.

We are very happy with The Pines. We chose this facility because the cost was reasonable and we also knew people who had family members here and they were super happy. The apartment sizes are kind of small, but they are not in them a lot so it is adequate for what they need. I think they do a great job with the activities, even with covid they have navigated it very well so that the residents still feel they are a part of something. I would absolutely recommend them to others looking.

This place is way understaffed ??. I feel so sad for all the people living there. I would definitely not recommend.

This is a beautiful facility with everything that you could want in a care facility. The big drawback is it it is way out in distance, but the price is in line with almond height so it is more reasonable. There is a great selection of activities memory Care was very active the rooms were very nice in large enough for [name removed] and [name removed], with high ceilings in granite counters in bathrooms. The food was great. It is open dining from 7 to 7 and you can either order either one of two meals of the day or order anything off a regular menu, even breakfast. Transportation to doctors is provided but no Bible study or on site church services. But transportation is provided to local churches. This is a great facility just wish it was closer. We will bring [name removed] and [name removed] here to check it out as this is one of two choices in the final running.

Really liked this place, a little far out there.

Grandma has memory issues so when we toured this place we were afraid that she would get lost in there and it just wasn't the right spot for her. It was a nice and clean community but just had to go to a smaller community. The director who we toured with was absolutely amazing and she answered all our questions.

Relatively new (within 2 years). Studios were smaller than other places, decor was not as abundant or varied as other places, no real landscaping yet so outdoor strolls are not beckoning. Very clean and well maintained. Didn't really check out the dining. It was a further drive than other places in this price range so I didn't give it a

Loved this place, not sure if they could handle our situation.

Everything seemed to be clean and maintained very well during my tour of The Pines. The person that I met with was friendly and welcoming. They were able to answer my questions and it was a good experience, but not the best fit for my loved one.

We found The Pines per recommendation from A Place for Mom.We are so grateful for their service and being so helpful. We moved my mother-in-law in and it seemed top notch. The family is in contact with her often and she seems to be adjusting well. She said she loves it here!

Very nice; liked the shared rooms in memory care. Large w/shared bathroom.

The administrator at this community has been very helpful with the paperwork needed for dad's insurance. The staff have been helpful and the nursing director even held a training class to make sure the attendants had the knowledge to care for his medical needs. Dad enjoys the thinking games such as scrabble and trivia.The food is excellent and they are flexible when it comes to ordering meals. The community is well maintained and I would recommend it.

This is a pretty nice place. It is better for my parents, they have a lot of staff there helping my parents. I like the way it is set up and my parents can pick their own schedule. The meals are good with enough variety. The neighborhood streets are wide and simple for my dad to drive through. When I toured, they took you right in like a guest. We did what everybody else was doing. It was more friendlier and warmer and they are looking out for the family. Once we were there we knew it was the one.