Sunrise of Rocklin

What we like the most about Sunrise of Rocklin is the size and the community. Yes, we would absolutely recommend this community to other families based on the experience we have had so far .

The facility was clean, plenty of activities and took really good care of the Delgado’s. The reason that we moved, my parents is because the cost went up about [fee removed] without adequate notice. Parents were evaluated. There should be more of an upfront of letting us know the cost of medication and all the extra charges for care since it’s a point system. Shouldn’t matter if they want to take three showers or one shower a week. Or wheeled down to the dining room. Don’t understand, the concept of charging for everything when employees are already working there to do their job. Otherwise, the staff was friendly and very helpful.

The staff was great. My mom was not there for very long and was in and out of the hospital. She was 98 and passed away in [date removed]. I appreciate both you and Sunrise of Rocklin. We were brand new to the area and found the community, as a whole, from A Place for Mom to neighbors, the medical community, and certainly Sunrise of Rocklin were very helpful and comforting.

We moved my dad from Sunrise of Rocklin because we weren't happy with the care. When we walked down the hallway you could smell bathroom mess like they didn't attend to people who needed that help. Also, when my dad first got there, he was disoriented and had difficulty finding the light and the bathroom in the night, and had a pee mess, and cut his hand. It took them over a week and us complaining about it to get the carpet and wall cleaned. I eventually cleaned the wall myself, but they didn't keep his laundry done or clean the rooms enough. Lots of the staff seemed really caring, but I think they were staffed too thinly, and their on staff Registered Nurse [name removed] wasn't able to (or just wasn't) give everyone the attention they needed. MANY of their LVN's were wonderful though. We really liked them. They were not attentive enough. I was disappointed because their sales person was not the same as their on site staff, the sales person ([name removed]) made it sound like things were one way when they were not. Then she was off to the next location by the time we moved him in. No accountability. For a retirement home, the food is not awful, but not great. Lacking in really flavorful baggies, seasonings, fresh-made components. A lot of canned fruit was served. It seems they ought to have offered better greens, more fresh fruit, more fresh made things. Their activities director [name removed] was amazing. He was the best part of the place, also one of their front desk staff was wonderful. Her name was [name removed] They were very expensive and didn't take as good care of him as [name removed] is. He fell multiple times trying to get in and out of their elevator. It just wasn't good, they also didn't help him with as much as they should have, they upped the level of care needed, but didn't deliver more. He was prescribed medicine, and the medicine was delivered to Sunrise, and because my mother was in the hospital herself and she was the one with his medical power of attorney, even though I was there visiting, he never got the medicine administered because the nursing team didn't do what they were supposed to. He didn't know he was supposed to be taking a new medicine, and he's very agreeable most of the time, so he just slipped through the cracks for over a month. He wasn't getting a medicine he was supposed to.

I reached out for resources and everyone was so kind. They helped my family and I find the right solutions. I strongly recommend this facility to anyone who is looking for care for their aging parent.

The staff exhibited friendliness, expertise, and ensured my comfort throughout the entire visit.

I was completely impressed with their professionalism and customer service.

Their customer service is second to none.

I work with many patients on Hospice. The head nurse is incredible. She is nice and friendly and so great to my patients. Last week they had a big BBQ I attended. Everyone enjoyed food and great company.

We were greeted warmly, and given a comprehensive tour. All the staff were incredibly kind and we loved to sing the interaction between the staff and the residents. The second time we toured the facility the chef was having a townhall meeting with the guests to discuss options. They seemed to really love him! We also met the Activities Director who seems to be a favorite among the residents!

When I walked in [name removed] the activity guy greeted me. He was in the front area conducting balloon valley ball with many residents. The laughter was infectious. I then took a tour and was met with may smiles.

I came as a volunteer to see a hospice resident in assisted living. As you enter the front entrance, [name removed] the concierge is always has a smile and welcomes the guest. The nursing staff and med tech always very helpful to me. I would highly recommend this place.

As soon as i walked into the building everyone was so welcoming. The care staff in memory care are absolutely amazing . They’re very professional and on top of their stuff . The residents are noticeably clean and well taken care of . The nurses are great as well !

This place is so clean and staff has been very good. I come to this facility to see a Resident for PT and i hear good things about this place. I would recommend this place for any elderly. The head nurse is very attentive and really cares about resident.

The whole team at Sunrise of Rocklin is awesome, but especially the Marketing person, [name removed]. It is obvious how much she cares and that just created so much comfort for me and my family. The building is well cared for, and the place is full of smiles. Big thank you to the whole team for all they are doing!

I’m a home health therapist that worked with a resident here. Every time I come here, everyone is kind and accommodating. I never have to get lost to figure things out, there’s always someone willing to help so that things go smoothly. It’s always clean and usually there’s someone playing the piano downstairs, setting a calm, relaxing vibe.

Sunrise of rocklin has caring staff that meet the needs of many seniors. caregivers,med techs,nursing staff are all professional and attentive to individualized needs. Staff are friendly and conscientious about getting doctors orders in place for clients needs,working with many different agencies ,all hours of the day and night,they attend to hygiene,pain,safety,checking on clients that forget or can not call for help.memory care keeps clients active and enriched in their day.

I visited a resident who is on hospice care and the care was excellent. Staff always has been attentive to the residents or if i need any assistance. I would highly recommend this place for seniors. 5 stars

I went yesterday to see my Patient. She was in the dining room enjoying stuffed manicotti. She had a hard transition the first few days but is not thriving.

I visited my great aunt yesterday and was very impressed with the facility. She was in the front area playing volleyball with about 14 other people. She was smiling and laughing and seem to be very happy. There were many staff around smiling as well.