Sterling Court at Roseville, An Assisted Living and Memory Care Community

The staff at Sterling Court at Roseville are good. There have been no problems that I know of. The cleanliness is good. My brother does most of the communication, as he lives nearby. The food is good. They just changed ownership and the pricing went up. I would recommend them to others.

There have been positives and negatives about Sterling Court at Roseville: Positives –the front desk staff is very friendly and not much has changed there with the turnover. I like that it is a smaller venue, with two stories and mom seems to be able to manage. The move in process was fine. The food is okay, but my mom is a very picky, few item eater. The times that I have eaten there it has been okay. The housekeeping is okay, none of it outstanding. Negative - Our biggest complaint is the communication. We have tried, for several months, to get my mom’s charges confirmed. My sister has sent emails, left messages and no response. With the new management, we were told that this would all change, still responsiveness is very poor. We had filled out an in-charge sheet with mom’s ailments, conditions, etc. We put that she does have arthritis. A year into her stay, Sterling with the new executive director, decides mom needs to be moved up a care level because of this. Arthritis was disclosed day one, and Sterling provides NO care or treatment for this. But out of the blue, they want to raise her points up increasing her monthly fee. This executive director and the interim health and wellness coordinator, there has been quite a bit of turnover, were rude and lacked any kind of compassion. Even staff said that the leadership was not their favorite. We are hoping now for the best. It has been difficult to get resolutions to issues. My mom has taken a turn for the worse in the past few weeks, and I will say that everyone has been very compassionate. Since I have never had to deal with end of life, the front desk and wellness coordinator were very comforting. My sister was with my mom today and a gentleman brought her meds. My sister asked what she was getting and the gentleman seemed put off that she asked. He said he didn’t know. For the most part, we are happy with the new management and hope that changes will be made for the better. There is a better spirit in the place. We were told that there were new daily activities planned because their activities as redundant and childish at times. I realize you are trying to give general activities for everyone, but they are boring. The front desk staff are what makes the place tolerable for us. The nurses are nice and do say hi to my mom when they pass. The food service people are also very nice and friendly.

My loved one is doing great! He is happy and the staff likes him, We chose Sterling Court because the facility was close to primary care physician. Cleanliness of facility. Close to my brother. Blue shield hospital close by. Staff was great. Cost was reasonable compared to other facilities we looked at but did not like. It is a great place that really wants to make the guest feel appreciated/valued in a clean and aesthetically pleasing environment.

Pegasus Sterling Court Assisted Living is a great place to live. The residents like the family feeling of the building. Everyone enjoys the great meals. The residents like going on bus trips to stores, sight seeings, and holiday events. Residents enjoy the activities like bingo, trivia, cards, and the walks outdoors.

It's a wonderful place. Very welcoming, friendly, and clean! This place might not be fancy but it feels like home. The employees take the time to get to know you and make sure you are properly cared for.

Great place friendly staff..good food ..nice rooms..everyone has been very kind and caring..care partners are always available.Med techs make sure medication is taken at the right times..Dining room staff is very attentive

My experience has been great. Everyone is very friendly and welcoming your greeted with a smile. Staff is helpful and patient if they can’t help they will find someone who can. Atmosphere Is great you will always hear laughter and see smiling faces. Building is clean always decorated for the seasons/holidays.

This place is very clean with very caring staff. Lots of stuff to do, and the food is amazing. Many activities to keep you busy and young. If you are looking for a place that loves their residents this is the place for you.

Sterling Court at Roseville is a clean, small and personable community and the med techs that work there are good. However we did have issues with the billing, we would have to watch that very closely.

5 stars overall, specially with friendliness ALL staff, rather at the front desk, cafeteria staff, laundry staff, medical staff, care givers, activities staff or maintenance and janitorial staff, ALL are very friendly. If any of theses people are needed they are right there to assist, my mother went from her bed to a chair and watch TV at home now she is a social butterfly and wanting to assist others. The care that she receives under all categories is Great!! Thank you all for giving my mother back. Sterling Court is the perfect place for my Mother, the care that she is shown is excellent, the Friendliness that the family is shown is superb, and your name is never forgotten, always welcomed,

The friendliness of the staff members gets 5+ stars. We really like wow much communication we get about our loved one. Recommendations on things he may enjoy, what he's up too, how he's doing and engaging with others. Especially in the beginning they really went out of their way to make sure he had a good transition. He's engaged in activities throughout the day. He likes the food and feels comfortable there. It's been a wonderful experience so far.

With Sterling Court you very much get a sense that you are part of a family. Before we moved in if we had questions we would go there and they would send us home with a warm meal. The staff are very sweet and have gone above and beyond. They are very professional, friendly, warm, and caring with our loved one which is very comforting to our loved one. Based on our experience we would recommend this community to other families.

Love the staff, and friendliness of residents. Comfortable homey feeling here.

my dad has been a resident at Sterling Courts memory care for almost two years. While he needs the care of the memory unity he is able to participate in the activities on the assisted living side such as music, presentations, choir worship, cooking, happy hour, etc! It makes all the difference in the world! Everyone is kind friendly and competent. We are very happy he is there and he is happy!

the whole facility wonderful. The staff is so kind and caring of all the residents. As you walk in its such a warm inviting environment. Love Love Love! God Bless you all!!

the staff is so kind and patient with my mom. The facility is so well - kept and decorated for the holidays. The activities are good and the staff is always encouraging my mom to participate.

first place

the staff and residents are very caring and friendly. They go out of their way to make sure the residents are heard and any issues ae addressed quickly and positively.

our dad has been a resident at Sterling Court for about four years. He loves the caregivers and front desk staff. As his family we like that we get to enjoy the fun activities too. Recently our Dad's health has declined and is bed-bound now but the caregivers and other staff including med techs, are very patient and attentive to his needs