The Phoenix at Dunwoody

They are not trained properly. I had items stolen. They did not assist you hen help was needed at night or after hours. Money was wasted on a call button that they never answered. Get to know everyone who is involved in your love one's heath care, make sure they write a care plan and check your expenses. Ask questions about staff training and education. If your love one needs a lot of assistance look elsewhere. If they are independent, they should be okay. The amount of money paid did not equal the services rendered.

My loved one was previously a resident at The Phoenix at Dunwoody and our overall experience with this facility was terrible. I do not feel like the the salesperson that we worked with was truthful with us. In fact, I think the salesperson was intentionally hiding information. Again, not a good experience. I would not recommend The Phoenix at Dunwoody to others.

Overall except last couple of weeks 4+ My Mothers backside at the coccyx began to have skin breakdown and I think she became dehydrated. Individually each caregiver listened to my concerns but I don't think my suggestions were taken . The faculty as a whole was good. They hurriedly sent my Mother to St Joseph one evening where the skin breakdown escalated and she began to fail rapidly; my opinion The manager in charge gets a 5. I don't want to hurt his position or his job. I feel he did his best to try.

I would recommend you look elsewhere. The staff is very friendly and accommodating; however, some of the services offered didn't meet up to the standards expected. There could be a new cook due to the taste and food choices offered. There has been several staff members that have left.

We've had a very positive experience. One of the only issues we've had was during the application process, some things weren't explained very well. We did some of the medical stuff ahead of time so it wouldn't be happening all at once. Then we had to do it all over again because it wasn't explained that it would have to be done within a certain amount of time. So the admissions and medical process was kind of complicated and cumbersome. But since we've been there and have been visiting, they've been very patient, gracious, and helpful in answering our questions. One of the best parts of the community is the staff. They go above and beyond on a very routine basis. They really work with us to allow our loved ones with different needs to stay in the same apartment. One of our loved ones has Alzheimer's and is really afraid to leave her room, but they have tried on numerous occasions to help her feel safe, and they encourage her to come out. I really appreciate the personal effort they make to help our loved ones get acclimated to their new environment. There have just been so many positive things we regularly see and experience here. I've tried the food several times and really enjoyed it. It's very good. They have a really good list of activities, and there are things to do like puzzles, TV, games, etc. if you don't want the more organized activities. Overall the value is good. My only complaint there is the cost to administer medications is high. But I would recommend them to anybody. I feel very safe having my loved ones here knowing that their wellbeing is protected.

[name removed] has been extremely helpful and insightful! I like the facility for my mother, especially the studio with balcony.

The care they provide is wonderful. The care level they can provide is limited. For Example they aren't able to draw blood on premises and certain other medical assistance. I would highly recommend this community, though. The food is excellent. The staff is very attentive. They are very responsive to the families with their questions or concerns.

Managed well. They have really ben on top of the pandemic situation... good enforcement of rules and regulations and have kept the facility very safe. Wonderful staff. Recently did a total remodel. Very nice.

My aunt has been at The Phoenix at Dunwoody for 2 years in the memory care unit. She is high functioning and they have made necessary adjustments to incorporate her in the outings with the assisted living residents when these outings were possible prior to Covid 19. While other senior communities have experienced positve Covid cases, this location has maintained high standards and the residents have stayed safe with no cases. No senior community is 100% perfect 100% of the time. But having experienced many years of at-home caregivers prior to her time at The Phoenix at Dunwoody, I can honestly say this is THOUSANDS of times better.

This place is the worst place to put a loved one in The staff is very unprofessional My mom had her wedding band and wedding ring stolen off her finger while she was in mental care there and [name removed] the executive director has done nothing about it The staff also refused my mom's friends and church members visitation with her She was not fed or cared for properly Do not use this facility all they care about is your money Go somewhere else or you will be very sorry

We are so thankful for Phoenix and the care they put into taking care of our loved one.

Very unprofessional ando extremely high turnover. This facility has gone through 3 directors in the last year and a half. [Name removed] who is in charge of memory care is the most unprofessional, unkind and uneducated person there and he is leading the team. My loved one had many of her belongings go missing and nobody seems to know what happen and nobody seems to care. When you ask the staff questions they mostly respond with " I don't know, I am new here". I feel very badly for the residents in memory care and I truly believe that Phoenix only cares about the person paying the bill.

This property has gone through some really great renovations and even added some new management. We toured here months ago and then again recently and the updates are really good! Everything looks nice and the staff is always engaging. They take care of the residents like family. I guess thats a great benefit of being a smaller community. Staff and nurse are so knowledgeable and caring with my Dad. He was super picky with food at the last community and now he never complains. They are always understanding and give him lots of healthy and tasty choices. We are so glad we found Phoenix.

I toured this community and ultimately ended up choosing this place. The Executive Director and his staff was excellent in making me feel at home. The sales gal was extremely helpful and never said anything negative about anyone else that I was touring, which really says a lot about someone. The Wellness Director was extremely knowledgeable. I saw first hand how he handled residents, especially in the Alzheimer's care unit. The care staff was so welcoming and helpful. Even the maintenance man was detailed when we moved in. Even down to the light bulbs being the same color. I'm not sure what it looked like before, but the renovations they have done really made it feel like a home.

Older property, under renovations / limiting common areas access. Definitely would not consider move in , until upgrades are completed

We were looking for a place for our mom that would provide needed care for daily living activities, as she has bad arthritis. She also wanted a community that was intellectually and socially stimulating. In the end, we chose another community that offered a larger community, a larger room with a kitchenette, and one closer to her many doctors. [name removed] and the staff seem outstanding!

Did not like the location and the rooms are too small.

Did not like the locTion

[removed] was our sales representative and she was wonderful. Friendly, professional, answered all our questions, not pushy. The residents we spoke to about the facility were satisfied with their living conditions. The studio we toured was spacious, nice. The location was quiet. It was nice to meet the director. My only negative is the common areas seemed a little drab, could use more color.