The Palmerton

I just wish the management had better open communication with families. Overall, it was an ok place except that there is little to no communication with the staff, no one returns phone calls, and no one let's you know what's happening with your loved one. They need patient advocates to speak to family members. My loved one passed, and had we not gotten a private call from one staff member, we would not even have had the opportunity to see her before she passed. The facility never called.

The Palmerton community is very nice and welcoming for seniors that can get around well. However for higher level of care such as level E that my father had, I would not recommend it there. This is due to lack of responsiveness and follow thru of nursing staff.

The Palmerton is better than most homes but overpriced for the level of personal service/individual attention.

We feel very safe and comfortable that our parents our here. Cost much lower for the same services. We also had a family member here 10 years ago. We were confident about their services then and feel even more positively now.

The food is good. & The staff Is friendly. Many cool, fun activities to do. A Home like atmosphere. A good option for ur loved ones. Most residents adapte quickly. I love the relationships that I have aspired with some of the residents.

The staff at The Palmerton really helped Mom adjust quickly. She is thriving and doing quite well. Based off our our experience, I would recommend The Palmerton to other families looking for their loved ones.

We had a few deciding factors when it came down to choosing The Palmerton and right off that bat the neatness and cleanliness of the community stood out to us. The staff from the day to day workers to middle management are all friendly. The location was also a big part with it being in our loved ones hometown. Based on the experience we have had with The Palmerton we would recommend it to other families.

The staff are extremely friendly and good to work with. And I'm very satisfied with the care my family member is receiving.

Would recommend

We are happy our loved one is here, we feel that she is getting really good care. The meals from what we have seen seem to be very good and they are trying their best with the activities while still keep their residents safe.

The whole staff overall was great. They were friendly to both my loved ones and us. Communication between the staff and our family was good but during covid there were some struggles. I would recommend this community to others

My husbands sister chose The Palmerton because of the location. The room sizes here are very good, she is in a single and it is very large. We ate here last year for Thanksgiving and the food was great. They make everything from scratch and it is very fresh meals. I would want others to know that they have been extremely helpful, she turned 100 this August and they organized a party for her inside the facility among the residents since we could not go in, and they also let us do a drive by party. The staff members have gone above and beyond in a lot of ways. I would recommend.

I really like it here. Think this is a good fit for my Dad. Clean, staff was seen and polite. Like that dad will start in primary care then if need be, go into memory care which is right on the premise. Thank you [name removed].

I really liked it here. Think this is a good fit for my Dad. Clean, staff was seen and polite. Like that that dad will start in primary care then if need be go into memory care which is right on the premise.

beautiful view,many floors, small memeory wing, 1 sitting area, 3 4 top tables for eating, quiet, staff was nice, after the Manors was nice to see here. only 1 space was available, she was very encouraging about immediately putting money down to save it ... ahhh

The Palmerton provide excellent coordination from care package selection to move-in assistance ! Very Professional !

This is a nice community. The staff is very nice and always attentive to her needs. The meals are good and she seems to like them very much. They have a lot of nice activities, live music is nice for her to enjoy. It is a very close location to my home so that I can visit often. I recommend the care and the value to other families.

I toured the facility. My wife needed a secured dementia unit. The Memory care unit is suppose to be new. It is not. The dining room is in the middle of the unit. There is no separate activity area, The marketer seemed to not know what she was doing. She had no clue what to charge me. She kept calling someone at another place for costs. The office manager kept rolling her eyes and slamming things around. I was told that is my wife moved in I could not visit her for up to two weeks. Why would I do that. Needless to say I decided the place was not suitable for my wife.