Heritage Hill Senior Community

Always short staffed. Rarely saw anyone come into my mom's room while there so I assume that was the standard. Long waits if she called for help. They did not care about how they dressed her. Often just a sweater on top( my mom was ALWAYS cold which we told them. And provided them with warm undershirts. Clothes on backwards, inside out, not matching. Hair rarely combed.

My mother has been a resident at Heritage Hill Senior Community for nearly a year, and it truly feels like home for her. Before choosing Heritage Hill, we explored several senior living options, but none offered the warmth and sense of community we found here. The staff is wonderful, always ready to provide updates on her well-being whenever we call, and we are welcome to visit her anytime. During our visits, we see her actively participating in activities, enjoying her meals, and living in a clean, welcoming environment. Heritage Hill’s team has also gone above and beyond to meet her medical needs, arranging transportation and companionship whenever she requires care at outside facilities. They have fully embraced her as part of the community, helping her engage in activities and making her feel truly at home. My family and I couldn't be more grateful for Heritage Hill Senior Community.

I wish Heritage Hill was our first choice to place my wife who has advanced Alzheimer’s disease. But it was not and had to move her. I am writing this after a year of her being at Heritage Hill. The entire staff has given us peace of mind knowing she is taken care of and just importantly she is given attention and love. The first time I walked in I felt like I was in someone’s home and that has not changed. The facility is beautifully decorated and well maintained. The staff in the memory care wing are well trained and Heritage Hill provides ongoing training both internal and with external agencies. No issue has arisen that has not been promptly addressed with satisfactory results. If you are looking for a place that gets it, Heritage Hill is worth checking out.

My father moved here from a highly rated luxury facility near Philadelphia. We moved him to Heritage Hill to bring him closer to family. Although that facility looked prettier, the care at Heritage Hill was far superior. Heritage Hill accepted my father as one of the family, was responsive to his needs, and gave him comfort in the last few months of his life. The staff were genuinely caring and responsive to his needs. The housekeeping and laundry service was far better than his previous residence. He received all of these services for a little more than half the price of the previous facility. 5 Stars all around!!

My mother is a resident of Heritage Hill Senior Community. In her words..... "The staff is so nice and caring. The food is really good. And the best part is all the activities I can be a part of." Hearing this makes me feel confident that she is being well taken care of. The cost to live at Heritage Hill is well within her budget and that was one of the important factors in choosing Heritage Hill Senior Community.

Heritage Hill is a top notch facility ! My father is a resident in their secure Shepherd’s Garden unit and I could not be happier with the fantastic care he has received since he has moved in. He is calm, content and very happy. He is always clean and well groomed, he loves the food, his room is always immaculate and his laundry is done daily. It was a very bumpy road getting him into the right facility (he had previously been in two other facilities where his care and safety were wholly inadequate). I thankfully have no concerns now regarding his care or safety. The staff genuinely loves and cares for him as if he were their own family member. Moving my dad into Heritage Hill is one of the best decisions I have ever made. I have had interactions with the entire staff including the Director, the nursing staff, the housekeeping staff, the direct care staff, the kitchen staff, the marketing team etc. and every single person is beyond wonderful. Thank you Heritage Hill!

All 5.... my sister-in-law initially went to another facility and it did not have a secure unit. Luckily, we called a place for mom and was given a few references and one of them was Heritage Hill and we couldn't be more pleased. Everything is well done and my sister-in-law is well taken care of and my brother has peace. The facility is clean, organized, well run. People are accountable. Staff are understanding and knowledgeable and most have been there for a while. Proof of good management. Invested in patients.

From start to finish, I have been so impressed with the knowledge, follow-up, genuine concern and care for potential residents. We had been looking for a place for my dad and [name removed] at Heritage Hill was truly a blessing to us. She answered all our questions, made time for video calls, and on site visits, as well as followed up with every question and conversation we’ve had. [name removed] is a gem!! Based on my interaction with her alone, I would choose Heritage Hill over any facility in the area. The knowledge and outreach alone was beyond impressive! Our schedules changed multiple times due to the fact that we were coming in from NC and she always went with the flow and helped us no matter the situation. I highly recommend this Senior Community based on my experience.

Heritage Hill was a wonderful place and took very good care of my wife. They easily get 5 stars. The staff are caring. They try to have good activities. Very clean and dinning room very nice. Food is good.

Do not to bring their loved one to Heritage Hill. The management pretends to care about the residents, but it is totally phony. They lied to me and my family, telling us their doctor wanted my father to go to the hospital for psych tests, for which they needed our permission. The truth was they were actually throwing my father out due to an incident their doctor claimed took place, which they didn't inform us about at all. Some unneeded medical tests and NO PSYCH testing even being ordered at the hospital showed no medical problems, then the hospital informed us Heritage Hill refused to take my father back. We were shocked! We had no idea what was happening! Heritage Hill had lied to us to get him out and didn't even have the decency to tell us anything. There had been no prior problems, so we were left dumbfounded. Their doctor, [name removed], blacklisted my father so that no nursing homes would take him, except the not so great one where he spent the last few months of his life, never causing any incidents, even after his dementia progressed. Heritage Hill was not what it seemed. Their handling of our situation was unconscionable and extremely detrimental to my father and to my healthy mother. I wish A Place for Mom never referred us to Heritage Hill. This was the worst experience of our lives.

Our mom began her stay at heritage hill in May of 2021. Our family loved Heritage Hill from the first time we visited, it just reminded us of home. Mom seems so happy and she gets plenty of attention. Every time we visit mom is sitting in her chair, always well dressed for the day. Our family couldn’t be happier with the care that is provided at Heritage Hill. Thank You.

Staff go out of their way to get to know your loved one and to make their transition very smooth. I feel like there is a lot of communication between the facility an myself. As far as the food goes, I feel there could be better variety and maybe another option as well.

My experience for our distant relative is an overall warm, friendly and complete relationship. As I live several hours away, I find that the staff has kept me up to date and completely informed as to the needs of the resident.

My uncle is currently a resident at Heritage hill Sr Community. In the three short months that he has been there, the staff have gone above and beyond to provide a warm, caring experience for him, and his wife, who was there for hospice. I am impressed with their level of care And their ability to meet my uncle’s needs quickly and professionally. I would highly recommend Heritage hill Sr Community.

The Heritage Team has been great from day 1. They are thoughtful and make my Dad feel like home and he belongs. They try to engage him in many activities although many times he isnt very interested. They respond in a timely manner when I call to either talk to him or ask questions about his health. Although all the employees there are fantastic, Michelle, April and Helen are rock stars! Thanks so much for the careing nature of Heritage Hills.

I was not ready to put my mom in a memory care unit, however, when it was necessary, I chose Heritage Hill. Everyone there knew how I felt about not being able to keep my mom home. They were wonderful to me and were so great with taking care of my mother. She loved everyone there. I got to know all of the staff members and loved every one of them. I can’t praise them enough and I’m so grateful for the care and support my mother received. They are the best from the top management to the best staff in the world. They treat every resident as if they were a member of their own family. The greatest group of caregivers/friends ever.

Mom’s been at Heritage Hill for a year now and I am so grateful for the excellent care she is receiving. The attentive staff, the numerous activities, and good food have all made a big difference in my mother’s quality of life. What a relief to know she is happy, well cared for, safe and comfortable. I highly recommend Heritage Hill.

Dear Heritage Hill Staff, On behalf of my father and my family, I wanted to extend my heartfelt gratitude for the exceptional care you provided to my father during his time at your facility. Your unwavering dedication, compassion, and expertise made a profound difference. Your kindness and professionalism shone through in every interaction, and your commitment to his well-being was evident every step of the way. Knowing that he was in such capable and caring hands helped us all during a challenging time for our family. Please accept our sincerest thanks for your tireless efforts and the genuine care you showed for dad. Your work is truly appreciated. Thank you!

After visiting several memory care facilities, I decided to place my husband at Heritage Hill, Shepherd’s garden. During my tour of the facility, I was impressed by the staff at this unit- they were pleasant and nice while performing their work. The person conducting the tour was extremely knowledgeable and had given me accurate description of the place and the services they provide to residents. The staff were always welcoming during my visit and were very helpful whenever I call. They answered questions I have on how my husbands day went. The staff are caring and compassionate and they did a great job to make my husband comfortable and cared for during his stay. I would usually visit my husband during mealtime so I could help feed him. I noticed staff’s dedication in helping residents who are either unable to or have difficulty feeding themselves. They’re attentive to residents needs. In addition, the rooms Shepherd’s Garden are nice, clean and spacious.

My both parents were residents of Heritage Hill for over 2 years and received excellent care. The staff was very kind and compassionate towards them. I was very well pleased with their care and I would recommend this facility to anyone.