The Heritage Inn

From the second we stepped out of our vehicles until we left The Heritage Inn after a tour conducted by a tour leader Dad and us 4 children knew this was the right place for our mother. Mom entered The Heritage Inn in [date removed] and just passed away on [date removed] following our Dad's passing in September. There are not enough good words to describe the above and beyond care our mother was given. From Nursing staff, office, physician attendance, dining room staff, activities, maintenance, housekeeping, laundry and outstanding front desk reception and night staff where everyone was always smiling it goes without saying we could not have felt more comfortable knowing Mom was in excellent care. Being a resident who was dealing with memory loss we know there were days Mom was a definite contest, but everyone always were the best. My family and I want to express our thanks and appreciation to The Heritage Inn for all the special angels who cared for our mother.

Beware of “BAIT AND SWITCH” at this facility. You move your loved one To the “nicer” of the two facilities there at The Heritage Inn, but at any time the management can tell your loved one needs to be moved to the locked dementia unit “Daybreak”. This happened to my family member after being there about a week although he seemed to be adjusting nicely to his new surroundings. We were given no choice! And it’s a completely different atmosphere - NO comparison with the main facility and I never would have moved him to The Heritage Inn if I had any inclination that he would have to move over to Daybreak. Be sure to check out both facilities before moving your loved one to The Heritage Inn because I have since learned that this has happened to many of the residents that are now in the Daybreak LOCKED facility.

The Heritage Inn has warm and caring staff. They pride themselves in giving excellent care. Residents are clean, well fed and happy. The environment is warm and loving. There is a great indoor living space and several different outside spaces for activities. I’ll continue to have my loved one living there.

My loved one is doing well here at this community. From what I've heard she is doing well. They are taking good care of her and her needs. The community looked nice and well maintained. They have a good staff, they have been good to work with. So far everything is working out well. It is a nice community with kind people.

The Heritage is an older place, it was noisey, the rooms are nice and large but they didn't offer private rooms at the time and it was hard for family to visit in a small shared room. Other family members who visited her Mom didn't like the place. My Mom was only there for 5 days.

We're very pleased with how things have turned out at The Heritage Inn! The caretakers here are very friendly, and they've done a great job looking out for my loved one. The facility itself is nice and clean, and they have a lot to provide for their residents. I would recommend them to other families!

My father was in the memory care wing at The Heritage Inn. Facility was clean and staff were great. They are very accommodating and willing to work with you to meet your requests. Facility is slightly older and doesn't have the frills of other places, but the care your loved one receives is more important. The facility is very open and residents can move about freely and feel comfortable. However if your parent is not comfortable with "wanderers" in their room that may be a concern. Staff does help in these situations and keep everyone corralled for activities throughout the day. Great place if you need dimentia/Alzheimer's care!

They do a wonderful job at The Heritage Inn, we're very happy with them! They're a very family oriented community, they keep me up to date on the status of my loved one and they are always happy to answer any questions we have about the care he is receiving. I feel like they are as good to my Mom and I as they are to my Dad, who lives here! He's had somewhat of a hard time settling in, but they've been very accommodating and worked hard to help him feel at home.

The Heritage Inn is full of caring compassionate and responsible staff I always have a sense that in someone's home based on the amount of love in the building. The smiles, smells, design and decor are inviting and comfortable. I would recommend it to anyone who wants to avoid the big company institutional type communities.

Overall they've done a great job at Heritage Inn. All of the aides and caregivers who work with Mom are very friendly, and you can tell by the way that she responds to them that they work well together. I guess my only complaint is that there can be a lot of standing around waiting to be let in or out of the locked memory care area when we visit.

I found Heritage Inn to be most welcoming during my initial search. They were pleasant, and Danielle really went out of her way to make me feel welcome during the tour. Kelly the operations director worked with me to make sure we could get our loved one in. She helped work through some legal issues other communities might have turned us away for. They always seem to have activities going for the people, and the food is fantastic.

Mom's just been at Heritage for a week, but she's off to a great start. She's an Alzheimer's patient and not the easiest to deal with, but the staff are warm, friendly, and patient. They'll help her look for her shoes or whatever she thinks is lost or stolen. They puree her food and then puree it again when she says it's too lumpy. When she forgets she's eaten and asks for food between meals, they find her something she likes and serve it to her with smiles. They tell me she's a sweet lady, and they mean it. They know how to find the good in people and to treat them with kindness and affection. We were glad to see they discontinued the Halidol Mom was given at another facility, agreeing that she no longer needed it. Also, when we suspected Mom had a UTI, the nurses tested her right away, and when the test came back positive, got her started on the antibiotics she needed. This was a great relief. The only wrinkle we've come across is that relatives often call and cannot get through to Mom. The phone in the Daybreak unit will ring continuously, sometimes 25 times, with no one picking up. That said, this is likely because the staff are busy with the patients, rather than the phone. We're hoping they iron out that wrinkle, but believe Heritage has its priorities straight, in taking care of the patients first.

My grandmother was left to dehydrate and starve. She was treated brutishly and without regard to her sensibilities. The level of care she was to receive was misrepresented by the marketing staff.

Too many add on charges. Outside area is very small. Nice and clean. Shower in the room.

We did not care for this facility. The Memory Care unit lacked interest and was a bit depressing. The outdoor space was awful.

I cannot say enough good things about The Heritage Inn. My mother previously had lived at two other Charlottesville assisted living facilities--they do not even compare. I will admit that at first glance, it isn't as fancy as some, but if that is the only reason someone goes elsewhere, they have made a huge mistake. The entire staff is so involved with each person that lives at the Heritage Inn. The staff and residents are like family. The care is way beyond anything that we paid extra for at the other two facilities. They have gone out of their way to help her adjust and be involved in activities. My mother is very happy at The Heritage Inn.

a possibility, but not a top choice at this time.