Rosewood Village at Hollymead

My mom was an Assisted Living resident for over a year until her passing. Everything about Rosewood was more than we expected, especially after a negative experience at another facility. A very pleasant environment in all parts of the building. All staff were very caring and responsive at all times. Every single dept. lived up to its role. Having private rather than corporate ownership meant easy communication with all levels. As mom's condition worsened, the care level was outstanding. When you consider that each resident's personality, needs, etc. is different, it's amazing to see what the staff accomplishes while performing a very difficult job. They follow a worthy goal: to make Rosewood the lifelong home for all residents. We would highly recommend Rosewood to anyone seeking senior care.

We chose Rosewood Village at Hollymead because it had the best reviews. Everyone in every department was kind and helpful. No complaints.

The facility is beautiful and well maintained. Perhaps a little short staffed in the memory care unit but the staff was helpful, kind and willing to try suggestions for better living

The other residents were very accepting of new residents and inclusive of new neighbors. There is a wide range of ability but they did not stop other residents of being nice and helping with questions. The staff at the time my mother was a resident were extremely helpful, kind and loving towards my mom and myself. They offered suggestions to help keep my mom safe as her health declined. The staff was supportive of me as a caretaker and showed concern toward me as well as my mom.

It was an easy move in process with friendly and supportive staff that were very communicative. The room sizes in memory care are small, but that is a good thing for those residents. I would recommend Rosewood Village at Hollymead to others looking.

I toured this location and the other location the same day. They are designed the same. The sales lady was very knowledgeable and through with me. I met the owner at Greenbrier. it was so nice to know they are family owned. After a bad experience with [facility name removed] I wanted to place my mother quickly. Rosewood village was so great to work with. I am happy to have found a great place for her. They worked with her budget and gave her piece of mind.

The administrative staff is extremely slow to process clients' paperwork and ignorant of the clients' needs and status/required support. My mother was still not in the computer after 2 weeks. The PT called about therapy for my mom 2 days after she died. They didn't follow the DNR directive because it "wasn't in the computer" even though it was in the hard copy file. Our family is facing huge hospital bills now. We paid over $[removed]when my mother was admitted. She died 5 days later. We're still waiting for the refund so we can pay the unnecessary/unexpected/unauthorized hospital bills. The director said she would "take care of the refund" when she called to tell me my mother died. It's been 3 months. The staff on the floor is good.

I toured this community and loved it! The main street is very cute and right up my mothers ally. The patio area is beautiful and open. I am excited to make the next step! The sales lady and other people i encountered were so friendly and nice.

I had an amazing experience touring this community. Great staff and knowledgeable about all questions I ask.

They strive for complete honesty when it comes to the care of the residents when it comes to the family members. They are lacking when it comes to the temperature of the food and the choices seem to be repetitive at times. Overall I could not think of a better place for my mom and the people there truly care about the well being of my loved one and are there for her.

It is a very nice, warm place. The staff is wonderful and caring. It was a very friendly place. My loved one was here for a short amount of time. The staff was kind and generous with my loved one. Due to medical conditions we had to bring hospice in, and it made it so helpful for the end of life of my love one. The community supported me through this difficult time. I was totally pleased about this community especially seeing it sight unseen.

I have nothing but good things to say about Rosewood Village at Hollymead Town Center. We chose this community because they are one of a kind. They go out of their way for everybody. The room sizes are very decent, especially for the cost. The food is terrific, they do have a chef that prepares the meals. They are also good about accommodating things if you don't like what is on the menu. My favorite part about the community would be how welcoming and caring all of the staff members are here. It is heartfelt and not fake.

I moved my parents into RWV Hollymeade [date removed], care never matched what we signed up for in the contract (highest care is 3 in AL which is what we had at $1220/month extra). I learned the hands on staff did not even know about level of care but went by care plans that took way too long for the one person doing them to get them done and were never updated if a resident's health changed. I only ever got 2 care plans for my parents and both of their health degraded during the 6.5 months they were there. I even argued with one of the few nurses they had on staff who said my Mother did not get level 3 care. It took the lady who wrote the care plans to stop the argument with the nurse, who did later apology for it. The food is horrible and stuff I would never recommend giving to a senior or anyone else for that matter. It is high calorie and salty. Ice cream for desert and lots of bacon for breakfast was mostly what they served. I tried unsuccessfully to change this the entire time my parents were there because my mother has no gall bladder and my Dad has a stent. It was on their plates the morning I finally got access to their room with the police's help after covid. The management is just awful. I tried several times unsuccessfully to resolve issues with the care of my parents. The last day they were there I tried to get the nurse on duty and the executive director (who is suppose to be a nurse as well) to give my Mother the correct dosage of medicine to control her nausea and vomiting she had been sent home with from the ER. They both had no idea what that correct dosage was suppose to be or if she had received it. They forced me and my parents to wait outside in the heat while they searched to find out and then did not know what to do when she was still sick. I decided that day to take both of my parents out of their care. My Mom went back to ER by ambulance that day and my Dad moved in with me. The executive director tried to provoke me to hit her when I would not allow her to take my sick Mother back into her building where I would not have been able to monitor my Mother's health and see if she got better. She even called the police on me after I left following the ambulance to ER to report me. The staff will promise you that they can do so much to take care or your parents and deliver on none of it. There is suppose to be a doctor that comes on site which I originally signed up for but because he never bothered to see my parents when they were experiencing health issues and only ever sent his NP, I decided to switch to a geriatric doctor not affiliated with the facility. The on site dentist is also something I was promised that never was seen, so I got my parents an appointment to see a dentist not associated with the facility. This is when the RWV staff tried to stop me from taking my parents to the dentist by saying they were in covid isolation because my Mom went to ER. All of my Mom's ER visit documents from the hospital were given to RWV but they claim they did not see the document that showed she had been tested for covid and was negative. I had to fight with the staff to take my parents to the dentist. Mostly they let me know that dental wellness was not important enough to them during covid times. Hopefully everyone is aware that a lot of health issues can be related to bad dental hygiene and seeing the dentist is very important for your overall health. I was with my Mother when the dentist picked a lot of food out of her mouth because no one was assisting her with brushing her teeth. This is one of the things they listed as level 3 care that we never received. The day I decided we had experienced enough of the bad care from RWV is when my Dad woke me up to tell me the staff was fighting with him to reset his pendant that he had set to get someone to help transfer my Mother who cannot walk from her wheelchair to her comfortable chair to sit in to eat. There is way too little staff at this place to take care of all the residents. There are residents living in AL that probably should not be there. I learned my Mother was one of those people. But it was not RWV that told me, I learned it the day the police finally got me back into their room and I found vomit on her wheel chair, around her comfortable chair and on and around her bed. She had been vomiting for a month or so and even put to bed sick. When I moved her out of RWV she had pneumonia that was found on one of her 2 trips to ER in a week. This is all during covid and family could not enter the building. The only way to monitor was from over 6 feet a way and only for 30 minutes at a time for a maximum of 3 days a week. I had stupidly put my trust into the staff at RWV that they would make me aware of any serious issues with my parents' health or if my Mother's dementia had gotten to the point that AL was not the right place for her. I am still waiting on that conversation. It is my belief that RWV is putting the renting of AL rooms above the well being of their residents. There is no way my Mother could have been taken care of adequately by no more than 2 aids on the floor where there are others in the same shape she was in. Before covid my Mother was still walking some, eating on her own, talking, and still able to take care of a lot of her daily needs. When she left RWV, I never saw her walk, eat on her own, take care of any of her own daily needs again. She talks very little and usually just phrases she has stuck in her head. My Dad's health degraded as well but he is coming back in my home. He was weak and could not walk much from being locked up in his room due to covid response. They wouldn't even let him use the one bike they had on premises to work out. I guess they did not want to spend the time to sanitize it between resident uses. Now he is walking again at my house and holding my Mother's hand waiting on her to draw her last breath. It was questionable before covid if AL facilities were a good idea. After covid it is obvious that AL facilities are NOT a good idea for taking care of the elderly. They need way more regulating than they currently have. The reason they got away with what they did to my parents and probably others is that there is no one or nothing to regulate what they are doing. The staff taking care of the elderly in these places are not qualified to handle the health care needs of the residents. I learned this the hard way.

I don't recommend Rosewood Village at Hollymead. My father fell and broke both hips in this facility when exiting the showers. While slips can happen it's important to understand my father yelled for help for over 45 minutes naked and in the splits position and even when help came they couldn't help him up and had to call the squad. Rosewood then called me to say he fell was in some pain, but was okay just going to the ER as a precaution though he broke both hips and died briefly during surgery from the trauma. The accident was in February mid-day and took till May before Rosewood would provide a copy of the accident report as every time I asked they said he signed a night waiver so they wouldn't check on him even though it was during the day. When I came to the facility to get some personal belongings days after I also found script bottles openly displayed for fluid pills and random pills laying around which is odd as my father didn't handle his meds only Rosewood did and we paid for that service. When they were asked they had no comment. Ask yourself if everything was on the up-and-up with Rosewood would they wait till [date removed] to provide an accident report from an accident on [date removed] that was asked for days after the incident happened and then over-and-over for months. After months of dealing with Rosewood and even asking for some financial consideration on the rent as I had to pay for two care facilities now, they simply referred to the night waiver as a security blanket and said there policy is only to waive laundry & meds after a couple of weeks which also took them months to do. After getting nowhere I had to find a new residence for my father as well as creating public awareness about the issues we encountered.

Our loved one spent the last 2 and a half months of her life at Rosewood Village and received the best possible care during the final stages of her illness. The staff is caring, attentive and compassionate. The facilities are beautiful and maintained to the highest standards. Activities are available to support the highest functioning of every resident. The staff worked closely with the family to adjust her careplan and provide every possible type of support as her disease progressed. The cost was less than many other facilities in the same area. Better care cannot be found at any price.

The staff at this community did a nice job with our tour showing us around and answering our questions. The memory care did not seem to be a very active, kind of drab and I did not think my mother-in-law would have enough to do here. We were also concerned about the option of bringing in her own personal caregiver as well. In the end, we felt that my mother-in-law would be better off in Arizona so that she could be close to us.

My husband is now in the dementia floor. It's a good facility, generally speaking. The assisted living is very good. The dementia unit is good and the care is sufficient from what I saw. It is clean and there is no urine smell through out the community. Compared with what I have seen around, they are a much better place.