The Harmony Collection at Roanoke - Assisted Living

One of the reasons I picked them was all of the activity of the residents while I was there. The other facilities felt like the residents were more isolated. The other reason was because they made an effort to get me a room that was in an area I wanted and the offered me a discount on the monthly rent. Another reason was I liked the staff. They were all friendly, upbeat and engaging with all of the residents

I do not recommend this facility if your loved one requires any true assistance. Staff turnover is frequent, from waitstaff in the dining room to the executive director level. There might be some individuals that care but the majority are not focused on quality care, just occupancy and doing a job. Don't expect any decent amount of communication either with the family or even between staff at times. If medication is involved, check frequently what they are giving, when and how. The shared areas are clean and nice but laundry takes days and it is just surface cleaning in the apartments. If you choose this facility, be a frequent visitor to check on your loved one.

I am likely moving my Dad out of facility before end of year. They have had constant turnover at all levels. Seems to have very high turnover and staff is hard to find when there is an issue. Almost non-existent communication from medical staff unless they need you to help them negotiate a behavior from your loved one.

Like most assisted living/nursing facilities, Harmony suffers from uneven performance for all the usual reasons: low pay, chronic short-staffing, high turnover of employees, too many chiefs and not enough Indians, and the lack of a shared sense of mission. Morale needs bolstering. But I didn't witness anything but kindly interactions with residents.

We have had many challenges with the care at Harmony There is a lot of turnover in the leadership of the facility and the staff. Your loved one does not get more assistance with high assisted living level of care. Communication with families and residents regarding changes is poor.

Everyone was very nice and helpful, explained things well. Answered all our questions. Apartment sizes and amenities offered are very good! Dad is very pleased with Harmony! He has a one bedroom, the apartment is almost as big as the house he left.

I would recommend Harmony Collection. I felt that would be the best place for my son. And everyone was really good to him and took good care of him.Thanks to everyone.

They do not have the staffing to deliver what they say they provide. Their business office rarely returns emails or phone calls. The food could be improved. Most of the staff they do have are friendly and responsive. Their nurse manager does a very good job notifying family of urgent events.

[name removed] their marketing lady was fantastic to work with - as far as getting all the papers signed and our loved one moved in she made that process much easier. Their activities director [name removed] is great and so high energetic that made a great first impression. There is a really good amount of male population and while the activities director is fantastic, we do wish they made a little but more effort getting the males involved. Sometimes the staff members need a little bit or prompting or reminders but we understand they are incredibly busy so when they do what they are supposed to do, they do a great job.

What really stood out to us and what we really like about the community is the overall layout as well as the layout of the apartments - everything is very nice and the staff are very friendly. Based on our experience so far with The Harmony Collection at Roanoke we would recommend them to other families.

It has been a mostly good experience for us. I would recommend the community to others for their loved ones. The staff is friendly and they seem to want to help the residents and families. There are three meals a day served to the residents and they have choices to choose from. The portions could be a little larger according to my loved one. Some of the activities available include music, entertainment, bingo, and more for the residents to choose from.

Our experience was awful, the only good thing about Harmony is the dining room, the food service, the physical therapist which were just outside services, and the sales lady she was amazing. Harmony is a beautiful place, the building itself is gorgeous, but we would never recommend this community to families. They charged us for level 5 care and our loved one was nowhere near level 5 care, and the care she didn't receive was almost non existent. There was a week where she went without a shower and there was little communication, the head nurse doesn't take any responsibility. A lot of residents living there now are leaving Harmony.

The place is very nice and the people are nice, and what struck us in the beginning is on our tour everyone was so friendly and interactive with one another. The residents would come us to us and introduce themselves and really made us feel welcomed. The dining area is very open, bright and airy. With our loved ones health we are still working the care services kinks and getting their medication down on a regular basis, but so far everything is good.

I would encourage you to check out the community. The categories I scored lower is because I think they are understaffed; however, it is hard to find staff right now. Anytime there have been questions or concerns the administrative staff have been attentive towards answering my questions and my loved one.

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