The Gardens of Sun City

My mom loves life at The Gardens of Sun City. We give it a 5 in all categories. Quality of care, meals, and value for cost are all especially improved over her experience at [community name removed] .We did get in at a reduced rate, though. Staff friendliness also gets high marks. We have no complaints at all!

My loved one is currently a resident at The Gardens of Sun City. I'm moving my loved one to a new facility soon. Suggestions: Make sure they are telling the truth. They seem to tell you what you want to hear and that's not the reality. Staffing is always an issue. They try their best, but some are better than others. Also, have more staff on the unit. There is not always enough staff. They also had dirty windows, cob webs hanging from the ceiling, and recessed lights that didn't work. I've had to complain to get these things done. I would not recommend Memory Care at this facility to others.

For us 5 definitely but if someone wants a larger property. However, all amenities are great. They take him to Doctors , etc. ?? Me and my daughter love The Gardens of Sun City. It's small, quaint, the people are amazing and everyone knows his name and mine. He loves the nurse care- even though he didn't need all the time and loves the food! We are very happy with the fun activities and the performers they bring in. Every holiday is celebrated and fun for these special folks. I do not have any complaints with Michelle Stevenson, executive director or anything about the Gardens of Sun City!

What we really like about The Gardens of Sun City is it is not a large property, giving more immediate attention to the residents. It's also nice that this community is built in a way that it's residents have to pass by the front desk to leave , reducing the risk of residents of just walking out .

What my loved one could eat, they liked the food. The value was fair. There is no internet services. The interaction with the staff was very positive, relaxed and respectful. They were really supportive when my loved one passed, which was very respecful of them. I would recommend to other families.

Overall, they're good. My loved one is happy. But there has been a little bit of an issue with the care and medical side that I'm unhappy with - specifically poor communication from the nurse.

My mom has been at the gardens about 5 weeks. She was resistant to going anywhere but has stopped saying she wants to go home. She has put on 8 pounds since living there! She loves the food, the people and activities. Her room is the perfect size and she has everything she needs.

My loved one is in memory care. She is given excellent care. I wish specific information were communicated. Dr. visits, Staff concerns, ETC. It's not easy for me to get answers- no one to ask- gets shuffled.

My Mom has lived here for 4 years. About 6-9 months ago I received a phone call from the head nurse, [name removed], saying my Mom needed extra help getting dressed in the mornings for the day so they bumped me in a higher tier level (around $400 more!). No one, ever helps her get dressed. I do her laundry and pick up once a week. How can one person go through 12 days of clothing (outfits) in 7 days. She even told me she does not change her clothes throughout the day. Her room with this lock down is a pig sty! She was sweating like crazy today because she was so hot - the heating system was on in 100 degree weather! They don't even check her to make sure her A/C is on in this weather. I think with this lock down they should encourage the residents to participate in the little activities they do have. This is absolutely killing her having to eat in her room by herself all 3 meals - & saying the food is cold & not good like it was eating in the dining room - so therefore she has lost weight. I took a case of water - they never put any of it in her refrigerator - just left it on the floor. I know they are short of help (and have been for years!).....but just a few extra minutes a day to help a 93 year old!!! When this lock down is over - YES - we are going to move her. Lord willing, she lives that long! This 1st year was nice - but has gone down hill. There are quite a few med-tecs and caretakers (just love them and one of the main nurses, [name removed] - love her too - always there for me) that are very nice & helpful, but the management staff - sucks! With families not able to visit or hug their loved ones, you would think they would give them extra care & attention. It's like an extra pain for them. For over 2 years they seem to be always understaffed! That is the excuse I always get. I talk to my Mom everyday on the phone and it gets worse every day. I just pray constantly that she can live through this lock down.

Be Warned!! Do not leave your loved one here. When my 86 year old sister suffered intense pain, we were told the Gardens did not believe in pain killers. They let her lie in her own excrements and gave little care unless demanded. We visited daily to assure her well being. She died 9 days after the final monthly payment of $5700.00 plus, but they refuse to return any prepayments, saying there were additional charges for not picking up her belongings immediately, etc. etc.

The first part of my experience has been shaky here. The staff member who is in charge of admitting all of the residents wasn’t that helpful. She was promising things that she shouldn’t have, but the facility is standing behind her word. When it came to the transfer of my Father, it was botched. She was supposed to make all of the arrangements and when the day came, he wasn’t moved. The greyest thing about this whole procedure is the communication. This is not something we do often at all. The facility needs to be a little more thorough and upfront on what is actually covered in the cost of his care. The person who admits people will make the facility a success or a failure. Since the incident of my father not getting moved on his expected date, everything is going fairly smooth. There is, unfortunately, a learning curve to the process. We didn’t know that the facility charged an outrageous amount if they have to supply him diapers, bed pads, and gloves. So that was difficult to figure out at first on how much to order him so we don’t get charged a large fee. This is our first time doing this and this was all just thrown at us. The staff is very friendly and helpful though. There is never a point where they are not easily accessible. My father said that the food is superior to previous facilities that he’s been in. The chef is very into his career and takes it seriously. He is always open to talking with the residents and taking notes on what they want. The grounds are nice and well kept. You can tell they're always attended to. Every time I visit him, there’s nothing dirty lying around. The room itself is adequate in size and it’s a studio apartment. I would recommend this community.

Everyone here from the staff to the residents is so friendly they interact really well with each other and even those who come to visit. Your made to feel welcome. My sister-in-law loves being here, has a nice apt that was completely redone before she moved in and then painted the color she wanted. There is so much to do here and she stays active all day long, loves taking walks. The dining room is great and the families are welcome to come for dinner for just $5.00. The food is delicious, down-home style, the chef talks to the residents to make sure they're happy with the menu choices and if he wants to try something new he will let them know so they can let him know how they liked it. My wife and I are seriously thinking that when it's time for us to make a move this is where we'd like to be.

We toured The Gardens of Sun City. The staff was friendly and they gave a nice presentation of their community. They also provided us lunch at our visit. It was a clean and well-kept community. This community was our second choice. We chose another community that was closer to our family members.

We used this community for a respite stay. My dad was not fully happy with the meals they made. The care from the community was fine and went as accordingly but they didn't fully monitor him. If we stayed a little longer I am sure he would have adjusted well with the staff.

We toured this community and it was a nice place with friendly staff.The reason we didn't choose this community is because a lot of the residents wee in wheelchairs and not interacting. The environment was a depressing and we felt his care needs were not as advanced as many of the residents here.

Since my mother moved in during the holidays they have had a few transitions in staff. They've brought in new staff and they are all nice but some of them have difficulty with procedures and don't speak English so it can be difficult to communicate with them. Also, one of the reasons I chose this community is because they have a beauty shop on site. They used to be open two days a week and are now only open one day which makes things difficult if they are booked up. They do offer many activities and shuttle services. My mother has memory issues and doesn't participate in all of them but it's nice that they offer a variety. I chose this community because when I walked in for the first time everything was open and homey. I liked the atmosphere and they offer all day dining and the food is pretty good. Although the Marketing and Sales staff has since changed they were excellent during the touring and moving in process.

We like the community for the good care that is received. The staff is nice and friendly and caring. The meals seem to be good and appealing. They offer a lot of activities for participation. We know that the community is clean and we like that it is maintained. Families might want to tour this community to see if it what they are looking for.