The Carlotta

My mother-in-law lived at The Carlotta in Palm Desert for a few years. In March of 2023, she moved from her casita (on site) to their assisted living facility where she passed away in August 2023. She loved living there! Unfortunately, as of today [date removed], we're still trying to get our large deposit back. We keep getting the run around and now nobody will return calls or emails. I had written a negative review before and another family contacted me because they too were having the same issue (their case is even older than ours!). It's terrible that a "nice" place like this doesn't want to give your money back. Based on this, I would NOT recommend this place. My mother-in-law would be so upset if she knew what her beloved Carlotta is doing to her family. P.S. The Carlotta had said they were using her casita as a model and that's why it wasn't sold. Why are we having to pay for them to use it as a model? Give us our money back and you can do whatever you'd like with it.

My loved one was previously a resident at The Carlotta and overall the experience at this facility was great for her. The cleanliness and friendliness were great. The staff, care services, meals and activities were also great. Everything was good during her stay at The Carlotta.

After having surgery for a broken hip at Eisenhower Medical Center I spent five weeks in the Skilled Nursing Facility at the Fountains at the Carlotta. My experience was like staying at a five star resort! From the time I checked in until I was discharged I was treated like a VIP. Everyone on the staff was very gracious and professional. The nurses were very compassionate and the physical therapy and occupational therapy staff was exceptional. I found the CNAs to be very attentive and accommodating. They cheerfully fulfilled any and all requests. The facility was spotless. The cuisine was very nutritious, plentiful, and well prepared. The entire facility had a very positive and refreshing atmosphere. Nobody looks forward to staying in a skilled nursing facility after surgery, but I have to admit I found myself reluctant to leave. I am convinced there is no better place to recoup after surgery than the Fountains at the Carlotta!!

Things seem to be going well for my loved ones since the move to The Fountains. The problem they are facing right now is trying to get the transportation figured out. Other than that, the place is clean and the meals are good from what they have told me.

This is a nice community. The food was very good and my father was very pleased with the meals. The staff was very caring and helpful all the time. They did offer my father activities to participate in. I would recommened this community for great loving care.

Things are going fine at The Fountains. So far, we do not have any complaints with the facility or the staff here. We are fine here and we have had a pretty good experience so far. Thank you.

My father-in-law was moved from another assisted living facility to the Fountains for rehab. The family decided it would be best to move his belonging from the other facility to the Fountain assisted living when his rehab ended. After an evaluation by the Fountain staff it was recommended he would be better served moving to their high level nursing section instead. Dawn, the move coordinator at the Fountains, handled everything for our family as there are no other family members in the Palm Springs area. She handled the entire move from the other facility to the Fountains, arranged his apartment so he could move in seamlessly with decorations and pictures on the walls and etc. After the decision to move him to skilled nursing, Dawn handled the move of his apartment belongings again to a nearby storage facility. She also ensured he would have a shelving unit for family pictures in his skilled nursing room and hung paintings and larger pictures on the walls of his room. She was very communicative during this two week process and was excellent working with. We could not have done this without her valuable help.

Horrible Care Recently an elderly Family member of mine was moved to this facility with a broken leg. While at the facility he began suffering from Hallucinations and Confusion. He had a major bladder infection that was never treated correctly. The wound care he received from a bed sore that he got while he was there was treated poorly. His full leg cast was filthy and covered in feces and we are not even sure if they ever noticed. Finally my mother fought to get him sent to the hospital to get his mental state checked out and when the hospital was ready to send him back to the facility he was no longer welcomed back. The hospital gave plenty of warning they wanted to release him and they waited until late Friday afternoon to respond. Don't let someone you care about go into this horrible facility, look at getting care elsewhere.

Requires a $160,000 entrance fee, fee is $4,000 if you go into assisted living.