Atria Hacienda

When my wife and I toured for her mom we noticed that all of the residents were smiling and welcoming. The grounds and buildings were also very well maintained and comfortable. The staff is very available and involved in ensuring that the residents are safe and happy.

Atria Hacienda, Palm Desert, has greatly enhanced the quality of my life. I want to share life here. As an Atria Hacienda resident for over a year, I have enjoyed a nice apartment, excellent food, weekly outings, and skilled staff. This senior community sets a standard for others to follow. When the new Senior Executive Director took over, things changed. She focused first on hiring additional exceptional staff. She started a program where she meets with residents once a week, Monday mornings, to chat informally about any issues or problems, upcoming activities and improvements, and generally connecting with residents. On Thursdays, she joins residents for lunch in The Grille for relaxed chat. As a result, the connection between management and residents is strong. July 4th is a good example. The Engage Life Director brought patriotism to us with morning activities, a special holiday luncheon, a musical program in the afternoon, and an evening get-together with pizza, drinks, and games.

I love it, because my sister loves it. But i feel that a lot of the wonderful, positive things we heard, during our tour, wasn't quite true. What matters the most, (to me) is that my sister is happy, so that makes me happy ??

The transition from family living into memory care can be a traumatic experience. My husband was completely dependent on me and I was very concerned that moving would be hard on him. The staff was very understanding and helpful with transition. They have continued to be helpful and understanding. Daily activities are a large part of the therapy and a good variety are offered. The food is great and my husband enjoys every meal.

October 2023 I was recovering at home from surgery and had weekly home health visits. I was not making any progress. I was limited to my home without transportation and limited social connections. My home health nurse suggested respite care in assisted living until I recovered my strength, etc. Atria Hacienda was recommended and after my initial walkthrough with the sales staff, meeting many residents, I was convinced to make the move, intending it to be short term until I reached a point I was comfortable moving back home. Well it is August 2024 and I have enjoyed my experience and have depended on caregivers for daily dressing and showering, but most importantly what I found here at Atria Hacienda is community. I did not understand how important community and the daily social aspects can positively effect one's health and well being. I highly recommend Atria Hacienda for anyone considering assisted living. It will improve both your physical health and overall well being.

My mom was against any type of assisted living and refused to even give it a shot. When we toured, every single person we encountered gave us a reason on why she would be there. From the gals at the front desk, they were so welcoming. We then toured and our tour guide was very knowledge on the facility and activities going on. While walking around many of the employees walked right up to my Mom and introduced themselves I know she really enjoyed the attention she was getting. Then 2 patients living there walked up to her and introduced themselves ambassadors she really liked that. After our tour we had lunch at what they call the grill and the food was very good both Mom and I had egg rolls that were complimentary from the chef and panini sandwiches. Everything was excellent including the services from the waiters. Needless to say, after our tour Mom changed her mind on assisted living and we have decided on moving her in

[name removed] is independent and doesn't require any "care" other than housekeeping. The food takes an extraordinary amount of time to receive and is mediocre at best. [name removed] does not participate. She finds the activities ridiculous and condescending. It is very expensive for what she is getting. Food is terrible. She wants to move out as soon as possible. She has also not liked how they just come into her room without her consent. She finds the place extremely depressing. My husband and I think it is a fine enough place. [name removed] is very cognitively intact and doesn't like being around other "decrepit " people (she perceives it this way) and she is not very social. She absolutely HATES it there.

Mom has lived here for 3 months now and I must say this was the best decision. Mom has shared the stories of all the fun and exciting things that happen here and it really has put me at ease. The fact that I can contact Administrator directly really has brought comfort to our family. The responsiveness is incredible

We appreciated the staff and leadership of Atria during the difficult transition of our mom to this facility. The new executive director has been doing an excellent job of making changes for the residents to improve quality of life and experiences at Atria. It is a place that prioritizes activities to keep residents active and engaged which is healthy. Thank you again for all the hard work the staff does on a daily basis.

This place is absolutely the best place! We toured many other Assisted Livings and this one stuck out. The staff all looked happy they greeted us and shook our hands. No one did this at the other places. The other patients that live here all looked happy too. One patient even went up to us and introduced themselves as an ambassador and shared all the wonderful amenities the place had to offer. We loved the experience and moved my Mom in. Mom has been so happy

It is an excellent facility, but they have staffing issues which can affect the timeliness and quality of their services. I would still recommend this facility to others.

Director, [name removed], is experienced & wonderful & fosters a caring environment. Activities are appropriate, just varied enough, and enjoyed by most residents as a healthy social, mental, & physical exercise. Weekly outings in the shuttle are a great change of scenery for residents. Love the interior courtyard garden with fruit trees, plants, flowers, benches for sitting in fresh air or walking outside anytime while still safe. Rooms are extra large sized with big windows for natural light & views. Food is good & two options are available for resident to choose. Families are encouraged to visit anytime. Facility always looks & smells clean. Many residents here are at a more moderate stage of dementia so still quite conversational & need the social/friends offered here.

The first thing I noticed when I went to look at it, was the entire place smelled fresh. Not like disinfectant or medicine or old people. Just fresh. The staff is so caring and friendly and patient. The food is good and lots of activities.The grounds are clean and attractive. Just an overall nice place to live.

The manager is doing a fantastic job in every aspect of maintaining the facility. Plus, he is very professional and courteous and helpful in all aspects. The staff is very professional takes very good care of my mom. I could not ask for anything better. The meals are excellent and the service is excellent and I would highly recommend this facility to anyone who is interested in staying.

The meals are wonderful, they have a chef. The Memory Care residents get the same wonderful meals that are served to all residents. The residents in the other sections all seem very happy with the facility, too. It is very clean and well taken care of by all staff. The move in process was easy and I can't say enough good things about [name removed], Memory Care Director, and her entire staff. They have activities all day and I couldn't be more pleased. I toured approximately 7 facilities and Atria Hacienda was in the top two. They were both comparable in care, but the other was thousands more per month.

This place is great for my parents. They have lived here for 3 years and are very comfortable and happy with the accommodations, food and staff. There are several amenities and daily social programs.

Atria Hacienda is a community full of life. They have friendly residents and staff that welcomed us as soon as we walked in the door. I highly recommend Atria Hacienda and plan on moving in my loved one soon!

The room sizes and amenities offered at Atria Hacienda are all very nice. The staff there are very approachable and happy to answer all of your questions that you may have. I would recommend this facility to others looking for their loved ones.

My mom has lived at Atria Hacienda for over a year and she couldn't be happier. There are many activities for her to do, it's almost like being on a cruise ship. We often visit and have dinner with her, the food is great!