Atria Rancho Mirage

It's a nice place with nice rooms. Friendly and quiet environment. Tenants a little frustrated with decreased staffing over the past couple of years. Rent rises considerably every year. They could add more activities, they do not have many offered.

The facility and it's Administrative staff was great at the beginning, while my mom was fine and doing what she was expected to do. But the people who lived there were very cliquish and non inclusive to new comers. Part of her indoctrination from the staff was to help her get introduced and included in the different clubs and activities. That lasted about a week. It was so disappointing to me as she wanted to stay with me, but I was no longer able to do everything and wanted her to be somewhere with friends and that was safe and comfortable to her since she was starting to decline in health. I feel it was a huge mistake but one I was praying would get better as I just wanted her happy and safe. The staff seemed to care. There were some very nice people. But the longer she was there the more it appeared that a lot of services I paid extra for were not being done. They were not cleaning her room the way it should be and that was an extra [price removed]. a month. The did not shower here 3 times a week. They kept telling me she denied these things and they couldn't force her. So I said then don't charge me and I will do it. She said she did not tell them no. Some of her items started to be missing. When I mentioned it, they would usually "be found". When it was determined she had dementia I moved her to the intensive care area, basically because I felt like there were not a lot of better alternatives. Everything got worse. She was escaping the facility. I was having to actually pay for people to come watch her that were not employees of Atria! To the tune of $[removed] an hour! And then these people called me constantly wanting me to come and calm her down. The very reason I had her there was I was having my own health issues with MS and could not take care of her myself. It just got continually worse! I was in and out of the hospital and dealing with this and worrying constantly. She was falling. So I had started actively looking for another place when hurricane Hilary came here. It flooded part of her room. I was not informed. I could not get there due to the roads. When I did get there all her furniture was moved to the center of her room and huge fans were running! I told them she needed a different room! They said the would do their best. That night she fell! Was sent to the hospital. A broken femur. She did not recover and passed in the hospital. Did anyone reach out to me...no!!! So here we are, my mom gone in a terrible way and my life ridden with sadness and guilt over not being able to care for her myself. There were good well meaning employees there, but there were also ones that took great advantage of her dementia. And I feel the Admin and Atria itself is truly to blame. I made them aware of the theft, the non bathing, clothes missing. It was never a peaceful experience for her or myself while she was there.

Quality of care is a tough category. My husband lived in Atria for two years. You must be a constant advocate to ensure a high level of care. The level is dependent on the attitude and experience of the staff and in over two years we experienced many changes in staff and management. I'm comfortable with Atria overall---- very nice community for our seniors

Mom has assimilated easily into living there and established friends to share activities and off site trips (nails, shopping, etc) I would 100% recommend Atria Rancho Mirage to anyone looking.

They have not been able to keep a chef(cook), now they have a chef who's food is too spicy for old folks. My mother's room is dirty, the dust in this part of the valley is bad, the windows are poor so the rooms get filthy. The director left for another Atria so it was a bit unmanaged for a few months. I'm there 2 to 3 time a week so I hear all this from my mother and her friends. I am considering moving here.

My loved one is currently a resident at Atria Rancho Mirage and everything about the experience at this facility has been great for her, so far. Based on our experience, I would recommend Atria Rancho Mirage to others.

I would say it is overall average. Sometimes short staffed. Some of the landscape has been removed and not replaced. Rent increased by $400 after the first year. Since I haven't lived in another living facility, I don't really have anything to compare. Overall would probably recommend.

The staff members at Atria Rancho Mirage are the best, they are very friendly and helpful. Based on the experience we have had with this community we have already recommended this community and will continue to recommend them.

Starting with this community. Amazing price!! Its not the fanciest but the place is really amazing. The staff here are not comparable with any staff ive seen in an assisted Living. You will feel welcome in every corner by staffs and residents.

What can I say! My mom currently stays here, she moved in 3 months ago. She loved it from the moment she took a tour here. When we toured they place, they were doing happy hour and that was on a Wednesday. The moment we met the caregivers, they were so welcoming and they know what they were doing. very engaging with the residents. {Name Removed} the Activity director was very nice, she made us feel at home. The residents here are very welcoming. The food was phenomenal, I had a chef salad and it was one of the best salads ive ever had actually.

It is a lovely facility and everyone who works there is friendly and efficient. Very clean. Very attractive facility and every staff member is helpful, calls the residents by their names and lot of the time and very efficient. I highly recommend Atria. Not one complaint.

For us being completely green about elder/memory care and assisted living, that assessment answers can lock you in to a contract amount they aren't flexible about changing. And even things you decide when you first get there. It's hard to make changes either way. They are definitely supporting my mom and dad spending meals and other times together

Very pet friendly and friendly in general. We picked this company to inspect, but ultimately did not move there.

The salesman was wonderful but apparently is no longer working there. Many of the promises he made have not been fulfilled. The dining room wait staff changes every few days. The "chef" left soon after move in. There is now a "cook" in the kitchen. Meals are late, cold and barely edible. Rice or peas served at nearly every meal. I do not know what we are going to do.

The staff is very friendly and inviting at Atria Rancho Mirage. The place is well kept. I would recommend this facility to others.

All of the staff have been extremely friendly. They all learn each of the names of their members. The quality of the meals has decreased, but supposedly hired a new chef, so we'll see. Housekeeping is fine. Communication needs improvement on what is going on with staffing and Chef hiring and meal improvements. I would still recommend the facility based on value pricing.

The caregivers were so great! Very kind, helpful, accommodating. My Dad had Alzheimer's and no short term memory and he was very unhappy to be there because he couldn't remember why he was there or where he was. So he was not that easy to deal with. They were so patient. They had a good number of activities in the memory care, but my Dad would not participate so not sure if they were enjoyable. The nursing staff was so helpful with navigating his meds and arranging a private companion when I had conflicts with his appointments. They also had a wonderful service where the primary doctor would see him at the location. They had a service that came and took care of his diabetic feet and toenails. They had a service that would pick him up and take him for a haircut and a shave. The person that helped me through the whole process to get him set up there was so great! She was so kind and helpful as it was an emotional transition. If it wasn't for her, I would have been lost. I'm sorry to report that the food was not good.

My loved one is currently a resident at Atria Rancho Mirage and overall her experience at this facility has been okay so far. The staff are good and are all very friendly. The food is okay. Breakfast is great, lunch is okay and dinner is bland and lacks texture (according to my loved one). Due to budget cuts, the doors are unlocked with no one at the front desk for 30 minutes each night. That's a huge security issue. Overall, I would probably recommend Atria Rancho Mirage to others.

When it comes to the cleanliness the sinks/showers in apartments need a little more attention. Our loved one is very content there and enjoys the kindness of the entire staff. We would recommend this community to other families