The Buckingham

My mother broke her hip and was kicked out the hospital very quickly. A neighbor moved to independent living at The Buckingham, but we didn't know they have rehab after injury. She went in weak never expecting to come home, but the rehab was top-notch. It's a very busy place, but the food was amazing and she is now back home and better than before. Thank you Buckingham for never giving up on her!

They were understaffed. The staff they had was unmotivated and on their phones. The residents are too spread out in the area. The activity director, [name removed] was great! I watched staff member give a resident huge bites of food because she needed her to eat faster. It is a lovely place but they need trained and adequate staff.

My mother suffered a pelvic fracture and was sent by the hospital to this SNF. Mom was in a lot of pain and at first I thought it was her because of her injury. There were good doctors who were looking into the orders for her care. They don't see the poor care that several CNAs on the floor failed to provide. I hired a private CNA to be in the room with my MOM. The CNA had to be behind the nurses to get them to do diapir changes, otherwise my MOM would have sat in her poop and urine for hours.They also didn't post her orders on the board she was there a week and half and was showered twice. They roller her like a rag and she stayed in pain. I had to bring it to the attention of the SNF Administrator and he sought action for my MOM. We ended up pulling her from the SNF and the social worker helped us get a referral to the [removed] to provide Home Care Pt. It was not a good experience and because of their inconsistent practices, my MOM will never go to another home.

Overall excellent, mom is mostly happy there but does sometimes gripe about service now being fast enough... given that she's VERY demanding. The staff i have met there are very nice... my mom doesn't like to shower, so she gripes especially a lot about that and tells me that the 'lady is mean and makes me get in shower', but I think that is a good thing and I told mom that I side with the lady. I think that's an amazing and generous model, rare to find these days We didn't know this when we first looked at the Buckingham, but they are non-profit and I believe as long as someone is there for a good number of years, they will always have a home there.

We are new residents. Everyone, both staff and residents, are friendly and make life at The Buckingham a great place to live. Lots of activities for every level of interest and abilities. Friends for dinner every night. Assisted living, memory care and skilled nursing are just down the hallway—no need to travel to another building. Best decision we could have ever made.

We love the Buckingham! There is something for everyone around here. Too many activities and outings to list. Special events, Lecture's, trips, clubs. You name it. Plus the food is incredible. Seriously - we love eating here it makes going out to a restaurant a chore. Especially when you can have steak and salmon every night if you want.

The team running the Buckingham is totally committed to service, excellence and caring for the residents. They are creative in making the ambiance of daily living the very best possible. The depth of skill sets among the administrators is awesome and their desire to use those skills to constantly seek improvement is awesome.

The food served here is as good or better than most restaurants, and the selections are amazing. You can get most anything even if it is not on the menu of the day. The people who live here are delightful and so friendly. The people who work here are also very friendly and most know your name. When the time comes, there are several places you can move to where you can be taken care of: assisted living, skilled nursing, and memory care.

My wife and I have many medical appointments at the medical center. We have taken the free Buckingham service to every appointment, always on time, dropped off at the entrance, no parking worries. A great service!

I have lived at The Buckingham for over 11 years. It was one of the smartest moves I ever made! Beautiful building and apartment; outstanding, friendly and helpful staff; extremely friendly and interesting residents; gourmet dining; and more activities than one person has time to attend.

My Mother moved into the Buckingham 2006. She lived in her own apartment. Everyone was so wonderful to her. She met so many new friends! I was so happy she was there! The dining room is so lovely and the food yummy! Then in 2021 she had to move into Skilled nursing. They were all wonderful to her! I went everyday to visit her...then they suggested that she was not doing well..so hospice came. She passed April 2022. I have such good memories there!

The Buckingham strives to have a real sense of community. The staff and residents are so kind, helpful, and treat each other like family. It’s a fun place with lots of activities. Residents are never bored. It is a great place to live.

Great staff, amazing food, 23 acres of beautiful trees and flowers, and wise use of retirement funds. It was the best Senior Community we visited in Houston and felt like home right away. We're so glad to be here!

The staff was not very responsive. They were on their phones.. too much turnover. Nobody seemed to know what was going on. The activity leader, [name removed] was great.

What our family likes the most about The Buckingham community is the meals that are prepared, the staff members working there and the facility overall. Based on the experience we have had so far, we would recommend this community to others.

Never put your family at this place. My mom stay 15 days but they never gave her bath not even washing face or hand. I trying ask some information staff doesn't know anything. Whenever I am there most staff watching computer play with cellphone. I can not believe how can this place got such good reviews and 5 stars. NEVER NEVER PUT YOUR FAMILY. My experience is this place NOT even one star.

I had a horrible experience with Buckingham facility and staff they do not have any concerns about there patients , I was mistreated by Buckingham nurses and nursing aids , Avoid this place ,The building seems look nice but don't be fooled , be careful before you choose this place not enough staff to help in the skilled nursing area specially at night time shift there nurses and nursing aids wore dysfunction , rude, hostile, mean, had a horrible attitude lazy, tread patient without respect, they are so under staffed not enough nurses and nursing aids, they wore unprofessional, the nurses and aids wore uneducated , untrained, my family had to stay with me most of the time specially at night time to track down a CNA to help assist going to bathroom or bring my medication after pressing call button and no one showing up and my family had to go find someone to come and help me. Please don't leave your loved ones unattended at this place, Medication are not done correctly , No adequate system .....There was not any attention to detail in care and cleanliness . The odor when you walk in will knock you over almost they were roaches on multiple occasions, roaches in hallway dinning hall , room , bathroom , shower . It is really just been a disappointing experience in general . AVOID BUCKINGHAM facilities !!!!

As lovely as this facility may seem, don't be fooled. Administrators are all about the money. The admissions counselor would not give the time of day for us to explain what type of care was needed or about the issues causing the need for care. She would only go back to her original question of "how will you pay?" This facility is listed on medicare.gov as accepting medicare, and we all know that after medicare pays its portion, the remainder will be paid at an 80/20 split. Admissions would not even discuss payments, or billing, or the like. During our short conversation, she would only repeat the same questions over and over - how will you pay?, how are you planning to pay?, what funds to you have available? Pretty sad for this 'not-for-profit' business. I do not recommend these money-hungry folks to take care of your loved ones. If money is all they care about, the chances of them giving necessary care, meds, foods, etc. are pretty low - because those things might actually cost them a dime.

It is not equipped with diversions for residents who have auditory and visual impairments. It would behoove the The facility to invest in providing activities for these Forgotten residents. The nursing care was < adequate. One resident fell out of bed and hit her head on simulated hardwood flooring, no neuro ck ,no ice on area ,no x-ay of head.

They took good care of my Dad in the Skilled Nursing Area. They had some communication issues that did cause some big confusion on the part of the family. I believe the Rehabilitation and Social Work staff would greatly benefit from extra training in active listening.