The Auberge at Vintage Lake

This used to be a wonderful facility, where we felt comfortable in choosing for my mothers care, safety and well being. I can't say enough great things about the caregivers, culinary team, maintenance and activities ladies; they are great and care for these residents. I do however have a serious problem with the director that was brought in April to replace the previous director. There is a serious lack of communication and interest between this director and family members, which is a shame. So many things could be different if an attitude adjustment would be made and a true concern for the residents and family would take priority over "the business". Temp caregivers had been brought in to cover the regular caregivers hours that were cut. There are never enough caregivers and these residents are not familiar with these temps. There have also been days when there wasn't an lvn on duty, but one that they could "call on the phone". Not a good system when things can happen so quickly with dementia/Alzheimer's patients. Please think twice to see if things can get turned around.

First off I would like to say the place is going down faster then a tree that's getting cut down .the ed will walk past you like your not there and you dont exists .if you would get someone that's friendly and that's a people person .she seems as if she don't care .I love the caregivers minus when the one bright lady with the gold get into it with people in front of the other residents .that is something you should work on other then that the place is OK.. REPLACE THE ED AND GET SOMEONE BETTER THAT WILL SPEAK TO YOU WHEN YOU WALK BY !!!!

I must say the staff there are really great and hands on with our parents but when it comes down to certain things it gets brushed under the rug ..in personally feel as if the ed and nurse should be replaced.but that's just me ! My mother loves it there and I wouldn't change a thing but them and the activities director she's a bit to much asst Times

My wife is a dementia resident at this facility since December 2014. The location very easy to access and is one of the newest buildings in the area. I had some serious reservations after a short time with staffing issues. The former Executive Director appeared to be overwhelmed at times trying to have enough adequate coverage for the different neighborhoods. As in any business, when you have issues that continue without any resolution, changes are made. The new Executive Director has come in and made some changes that benefit the entire community. She is quickly trying to resolve issues that come up. I don't know enough about the new Sales Director to make any comments, the Activity Director and Culinary Director continue to do a terrific job.

[removed] The management team at Vintage is great. The new ED is making wonderful changes. She is upfront and honest. I have known her from a previous community and she has always been in touch with what the families need. The previous ED allowed the staff to run the building. I agree that the company as a whole may not be that great but I love my mom being here at US Memory Care. It's going in the right direction.

April 26, 2015. Remains to be seen and I don't really know how to rate them at the moment. Right now I'm torn about USMC Vintage. They fired the Executive Director then another employee and then the Sales Director. We followed the ED and the SD to USMC, so this is quite disheartening. The Sales Director was especially AWESOME! Dementia and Alzheimer's family members thrive on continuity. We know my mother is stressed because she is picking at her face, hands, and arms again, which she hasn't done in a long time. Leaves big sores that take forever to heal because she won't leave them alone. I heard that the new Executive Director told a resident's family member that if they don't like something they can move somewhere else. Move a dementia or Alzheimer's person somewhere else? This is hard enough and we've moved our mother once already, and that is not an easy option. Top level management needs to intervene and meet with family members MINUS the new ED and SD. We're paying their salaries, so we deserve some accountability and communication. We have questions that need to be answered and not by newly employed facility management.

This was a great tour. Annette participated with the residents. She really liked the environment. Great "layout". Activities & resident engagement is good.

They are doing pretty good. I really like the facility, it's really nice and clean. My mom seems to be very content. I'm glad she is there. She is eating well, and seems to be well cared for.

MANY FACILITIES THAT DEAL WITH PEOPLE WHO NEED ASSISTANCE ARE BELOW WHAT MY STANDSARDS ARE FOR HEALTH CARE. NOT SO WITH USMC. THE FACILITY IS CLEAN, VERY ATTRACTIVE SURROUNDINGS, DESIGNED TO APPEAL TO PEOPLE WITH DEMENTIA, SAFE AND SECURE. THE FOOD IS FIVE STAR. OVER THE LAST SEVERAL WEEKS, I HAVE HAD AN OPPORTUINTY TO OBSERVE THE STAFF AND THEIR RELATION TO THE RESIDENTS. I CAN ONLY CONCLUDE THAT THE STAFF THAT I HAVE SEEN ARE CALLED TO THIS PROFESSION. NO ONE MOTIVATED ONLY BY MONEY WOULD BE THAT CARING. THE MEALS ARE VARIED, SERVED HOT, ON TIME AND ARE NUTRITIONAL. RESIDENTS ARE FREQUENTLY MONITORED TO DETERMINE NEEDS. THE TEAM OF NURSES ARE PROFESSIONAL, ATTENTIVE TO CARE GIVER CONCERNS AND KEEP THE CARE GIVER AWARE OF ANY MEDICAL NEEDS. THIS ALL SPEAKS TO AN OUTSTANDING MANAGEMENT.

We toured this community, and we really liked what we saw here! I really like the way the community was set up, each level of care has its own neighborhood, and there is a main street area with all sorts of activities and arts and crafts shops set up. We got to try out some of the activities while we were there, as well as have a meal, and my loved one really seemed to enjoy it! The staff that we spoke with were all very friendly and informative, and they let us know we were welcome to come back and try as many activities as we liked while we were making our decision. I also liked that they offered respite care as well as day care.

This was one of the two communities that we looked at. It was very nice, and it was a toss up between the two. They were very comparable. Both clean, with a friendly staff. Both seemed to have good food and activities. In the end it came down to the fact that the other facility offered us a reduction in price, and helped to work out whether or not we would be able to afford it long term, and that was extremely helpful.

I really liked the idea they have to place residents in neighborhoods according to their level of dementia care. Each neighborhood is equipped with it's own dining room, kitchen, tv/living room, medicine room, and chart room. I also like that most of the rooms open up to a hall that has openings where they can see other people are in the kitchen or living room. My mom does not like to be lost or alone. The draw back for us was the age of this facility. It is brand new and the corporation is fairly new to memory care. The people working there are trained in memory care, but as of the time we visited there were only 13 residents. It just opened about a month ago and I am a little hesitant. Still under consideration.