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Overall I'd say I enjoy living here but I miss being with people from diverse ethnic and cultural backgrounds. We picked them because of the walking paths, nice landscaping, friendly staff, and attractive apartments... Read more
The Addison of Willow Pond is a serene independent living community nestled in Penfield, New York. Situated on luscious grounds peppered with trees and foliage, this community invites residents into a retirement filled with unique amenities, fine dining, and a plethora of stimulating activities. With happy hours, coffee breaks, and trips to top shopping and dining destinations, residents enjoy a stress-free life centered around new experiences.
Time-consuming chores and home maintenance are things of the past, as staff happily handles them, so residents may dedicate themselves to their favorite hobbies and pastimes. Residents can indulge in well-balanced meals and snacks prepared by a quality culinary team. Additionally, an on-site fitness center offers access to a variety of health services to ensure resident wellness.
Regardless of interests, this community offers a variety of entertainment options suitable for seniors. Residents are encouraged to take advantage of on-site amenities including the salon, interfaith chapel, library, and more. They can also participate in a dynamic schedule of activities, including educational lectures, art classes, musical events, and so on.
The Addison of Willow Pond aims to help residents feel at home, so they can choose from cheerful studio, one-bedroom, and two-bedroom floor plans. The community even offers move-in...
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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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A Place for Mom has scored The Addison of Willow Pond with 9.5 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, The Addison of Willow Pond has 26 reviews with an average "overall experience" of 4.5 out of 5.
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Overall I'd say I enjoy living here but I miss being with people from diverse ethnic and cultural backgrounds. We picked them because of the walking paths, nice landscaping, friendly staff, and attractive apartments
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[name removed] is a wonderful staff member who goes above and beyond.
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Response from The Addison of Willow Pond
October 7, 2024Thank you for sharing your kind feedback. It is a privilege to be entrusted with the care of your loved one, and we are deeply honored to be part of their journey. Please know we are always here for you if you need anything.
From the moment my sister and I walked into Addison we loved it. At a follow up appt, with my mom, she equally loved it. Each and every person we met were so nice and accommodating. My mom enjoys the sit down dinners in the dining room very much. She also likes all the activities. The activities director really does a great job keeping everyone interested -husband/wife team that sings country music, happy hours, games such as Trivia and The Price is Right and it goes on. It really is a fun time for her!!
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Response from The Addison of Willow Pond
September 13, 2024We’re so grateful you noticed all the things we do to make your loved one feel happy and at home. From great dining to fun events and activities, we really do believe our community is a wonderful place to live. And we’re glad you think so too.
Extremely friendly community. There have been recent leadership and corporate changes but overall it is a welcoming, clean, safe comfortable place to live. They need more options and better quality food. They have had issues with the chef ... supposedly there is a relatively new person so I'm not really sure
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Response from The Addison of Willow Pond
September 4, 2024We always want to hear from you—what we are doing well and how we can improve. Thanks for taking the time to leave us this review.
Poor air quality. There is cigarette smoke fumes. I wish they offered more fresh foods rather than canned vegetables and soups. I would not recommend The Addison of Willow Pond based off of the experience.
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Response from The Addison of Willow Pond
July 25, 2024We’re committed to your safety, health and happiness. Your comments help us find ways to improve. We appreciate your insight. If you would like to discuss this matter further, please reach out to our Regional Director of Operations at fwells@seniorlifestyle.com to share additional details.
We found The Legacy at Willow Pond through a place for Mom 4 years ago. Mom loves this place. There is plenty of different activities. The meals are really good. We eat there when we are in town to visit. I stayed there for a week when my Mom was in the hospital this past summer. It was a very pleasant atmosphere. All the staff were great. They asked about Mom and were asking what they could do when she was ready to return. Maintenance guys were responsive to some requests made. I did laundry there and those facilities were always clean and the machines were fairly new. They have a little refreshment shop which was convenient to grab a coffee in the morning on my way out the door. The property manager is on call and is very responsive as well. They are conveniently located. Close to the highway. There is a Wegmans, Target and Liquor Store all within walking distance. They also have a medical team that makes visits. If you are fortunate enough to find an opening here, grab it!
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My name is Barb I've lived at the Legacy at Willow Pond for 5 years with my cat snoopy. We love the community and I enjoy meeting new people daily. I have made so many friends here and have picked up my new nickname "Higgy" over the years! The activities they offer are great and a great variety same with the meals they offer there is something for everyone. Getting together for activities is the highlight of my day meeting more people. The staff here is amazing and so caring and go above and beyond when you need any assistance. I would recommend Legacy at Willow Pond as a great fit for anyone looking for a retirement community. Come visit!
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Response from The Addison of Willow Pond
January 3, 2024Dear Barb (Higgy), Thank you for the 5-star review and meaningful feedback. We are so delighted to hear about your experience and how much you’re thriving with us in our community. We are so honored to have you as one of our beloved residents. Thanks for shining your light! [Posted on behalf of Jeffrey Kipp, Executive Director]
The meals that are prepared at Legacy at Willow Pond for the residents is just awful. Based on the experience we have had so far, we would not recommend this community to other families who are looking for a place for their loved ones.
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Response from The Addison of Willow Pond
October 25, 2023Thank you for sharing your feedback. I'm sorry to see your frustration and poor review. We are open to all feedback and input. I would very much appreciate it if you could contact me to discuss and address your concerns in detail. - Jeff Kipp (585) 388-7663.
What our family likes the most about the Legacy at Willow Pond community so far is that is it a smaller community and conveniently close to shopping.
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Response from The Addison of Willow Pond
October 25, 2023Dear Family Member, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your loved one continues to thrive.
I’ve lived at Legacy for almost 17 years and am so happy to call Willow Pond my home. Being in a community with so many friendly people makes Legacy such a fun place to live with so many things to do. The location is perfect within walking distance from wegmans and target. Very happy with my move to Legacy!
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Response from The Addison of Willow Pond
September 7, 2023Hi Lisa, thank you so much for your kind words and for choosing Legacy as your home for almost 17 years! We're thrilled to hear that you're enjoying the friendly community and the convenient location. We appreciate your support and hope you continue to have a fantastic experience with us.
My mother has been living at Legacy Willow Pond for couple of years and loves it. The staff is extremely helpful, carrying and accommodating. You get a sense of family in dealing with them. The rooms are spacious, well kept and typically updated with each new resident. The kitchen and maintenance management/staff is fantastic; they are extremely helpful and greatly accommodating for my mother’s special dietary and maintenance needs. Management is very engaged and has established a great culture focused on the needs of the residents. I’m very happy my mother is in this place.
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Response from The Addison of Willow Pond
September 7, 2023Hi Tomi, thank you so much for your wonderful review! We're thrilled to hear that your mother is enjoying her time at Legacy Willow Pond and that our staff has been helpful and accommodating. It's great to know that our focus on the needs of our residents is appreciated.
My moved into Willow Pond and it has been a great experience. She loves the food and the friends she's made. [name removed] and [name removed] are great to work with as is all of the staff! I would recommend it to everyone.
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Response from The Addison of Willow Pond
August 3, 2023Dear tammy, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your Mom continues to thrive.
Legacy at Willow Pond is a great place and we are so happy with choosing this community for our mom. I highly recommend reaching out to them if you are looking into senior living options. Dad loves Thursday night Bingo and is so happy he is able to get to Wegmans (his favorite place) every Wednesday. We love his apartment. It has a beautiful balcony that over looks their courtyard.
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Response from The Addison of Willow Pond
August 3, 2023Dear Mike, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your Dad continues to thrive.
I toured Legacy at Willow Pond and I really liked the facility. However, my loved one was only looking at proximity to me and drivability of the area for herself.
Response from The Addison of Willow Pond
April 11, 2023Dear Friend or Family Member, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know if your loved one is ever interested in visiting our community.
My Dad moved in about 6 months ago and we couldn’t be happier. After living alone for so long I never thought he would be active again, but I was wrong. He is so happy now that he moved and has made several friends in the community. He’s very satisfied with the meals and all the activities they offer. Legacy has changed his life for the better and leaves me knowing my Father is in good hands. 10/10 to Willow Pond, the Staff and Residents are so welcoming and make this transition a million times better.
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Response from The Addison of Willow Pond
February 1, 2023Dear Jackson, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your dad continues to thrive.
Legacy at Willow Pond is by far the most accommodating, clean, friendly community I have toured with my Mom. We sat for a lunch tour and the service and meal was incredible. The ED was so understanding and knew how life changing this decision was for our Mom and family. Willow Pond really blew us away with their activity offerings, dining selections and the warm cozy atmosphere. It was a no brainer when we decided to move Mom in!
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Response from The Addison of Willow Pond
February 1, 2023Dear Lisa, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your mom continues to thrive.
The ED and all the staff are really striving to make a warm and welcoming environment for each resident. The facility takes pride in being clean, having courteous staff, and providing personal touches to help residents feel at home. In general the residents seem happy and healthy, there are good meals and activities available, transportation to groceries and basic services, and the apartments are completely renovated upon move-in with new appliances and flooring.
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Response from The Addison of Willow Pond
February 1, 2023Dear AR, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your loved one continues to thrive.
I cannot speak highly enough of The Legacy Communities, especially the Penfield facility. It truly is a home away from home. Everyone at the community has become a family member. The warmth and genuine concern from the staff makes not only my loved one feel Safe and loved, but it also makes our entire family a part of the community. We celebrate birthdays, holidays and Special occasions there as if it were our Own home. Cleanliness is paramount along with beautifully manicured grounds and lovely sitting rooms. Deciding to have my loved one live here was one of the best decisions we made as a family. It will be one of yours too.
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Response from The Addison of Willow Pond
October 5, 2022Dear Marianne, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your loved one continues to thrive.
Management does not seem to have a lot communication with each other. One person promises something will happen, but then they do not communicate it and it does not get get done. But generally everything else has been good. The staff is friendly and residents especially are all very friendly. I think that it is a nice and safe place to live. I would recommend Legacy at Willow Pond to others looking for independent living.
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Response from The Addison of Willow Pond
November 4, 2022Thank you for providing your feedback. I'm glad to hear that you would recommend Legacy at Willow Pond! We are focused on constant improvement, so I would be very grateful if you could reach out to me so I can learn more about the communication issues you referred to. Thank you, Jeffrey Kipp, Executive Director, 585-388-7663
I like it here. Everybody is nice and kind. Its kept up very well. And it's just a nice place to live.
Response from The Addison of Willow Pond
November 4, 2022Thank you for taking the time to leave us an online review, we really appreciate it. We’re honored you chose Willow Pond and please stay in close contact and let us know what we can do to ensure you continue to thrive here.
See what the neighborhood has to offer and what’s nearby:
The Addison of Willow Pond offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Addison of Willow Pond 9.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (585) 388-7663 to reach a resident at The Addison of Willow Pond.
To reach a resident at The Addison of Willow Pond call: (585) 388-7663
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.