The Addison of Willow Pond

Overall I'd say I enjoy living here but I miss being with people from diverse ethnic and cultural backgrounds. We picked them because of the walking paths, nice landscaping, friendly staff, and attractive apartments

[name removed] is a wonderful staff member who goes above and beyond.

From the moment my sister and I walked into Addison we loved it. At a follow up appt, with my mom, she equally loved it. Each and every person we met were so nice and accommodating. My mom enjoys the sit down dinners in the dining room very much. She also likes all the activities. The activities director really does a great job keeping everyone interested -husband/wife team that sings country music, happy hours, games such as Trivia and The Price is Right and it goes on. It really is a fun time for her!!

Extremely friendly community. There have been recent leadership and corporate changes but overall it is a welcoming, clean, safe comfortable place to live. They need more options and better quality food. They have had issues with the chef ... supposedly there is a relatively new person so I'm not really sure

Poor air quality. There is cigarette smoke fumes. I wish they offered more fresh foods rather than canned vegetables and soups. I would not recommend The Addison of Willow Pond based off of the experience.

We found The Legacy at Willow Pond through a place for Mom 4 years ago. Mom loves this place. There is plenty of different activities. The meals are really good. We eat there when we are in town to visit. I stayed there for a week when my Mom was in the hospital this past summer. It was a very pleasant atmosphere. All the staff were great. They asked about Mom and were asking what they could do when she was ready to return. Maintenance guys were responsive to some requests made. I did laundry there and those facilities were always clean and the machines were fairly new. They have a little refreshment shop which was convenient to grab a coffee in the morning on my way out the door. The property manager is on call and is very responsive as well. They are conveniently located. Close to the highway. There is a Wegmans, Target and Liquor Store all within walking distance. They also have a medical team that makes visits. If you are fortunate enough to find an opening here, grab it!

My name is Barb I've lived at the Legacy at Willow Pond for 5 years with my cat snoopy. We love the community and I enjoy meeting new people daily. I have made so many friends here and have picked up my new nickname "Higgy" over the years! The activities they offer are great and a great variety same with the meals they offer there is something for everyone. Getting together for activities is the highlight of my day meeting more people. The staff here is amazing and so caring and go above and beyond when you need any assistance. I would recommend Legacy at Willow Pond as a great fit for anyone looking for a retirement community. Come visit!

The meals that are prepared at Legacy at Willow Pond for the residents is just awful. Based on the experience we have had so far, we would not recommend this community to other families who are looking for a place for their loved ones.

What our family likes the most about the Legacy at Willow Pond community so far is that is it a smaller community and conveniently close to shopping.

I’ve lived at Legacy for almost 17 years and am so happy to call Willow Pond my home. Being in a community with so many friendly people makes Legacy such a fun place to live with so many things to do. The location is perfect within walking distance from wegmans and target. Very happy with my move to Legacy!

My mother has been living at Legacy Willow Pond for couple of years and loves it. The staff is extremely helpful, carrying and accommodating. You get a sense of family in dealing with them. The rooms are spacious, well kept and typically updated with each new resident. The kitchen and maintenance management/staff is fantastic; they are extremely helpful and greatly accommodating for my mother’s special dietary and maintenance needs. Management is very engaged and has established a great culture focused on the needs of the residents. I’m very happy my mother is in this place.

My moved into Willow Pond and it has been a great experience. She loves the food and the friends she's made. [name removed] and [name removed] are great to work with as is all of the staff! I would recommend it to everyone.

Legacy at Willow Pond is a great place and we are so happy with choosing this community for our mom. I highly recommend reaching out to them if you are looking into senior living options. Dad loves Thursday night Bingo and is so happy he is able to get to Wegmans (his favorite place) every Wednesday. We love his apartment. It has a beautiful balcony that over looks their courtyard.

My Dad moved in about 6 months ago and we couldn’t be happier. After living alone for so long I never thought he would be active again, but I was wrong. He is so happy now that he moved and has made several friends in the community. He’s very satisfied with the meals and all the activities they offer. Legacy has changed his life for the better and leaves me knowing my Father is in good hands. 10/10 to Willow Pond, the Staff and Residents are so welcoming and make this transition a million times better.

Legacy at Willow Pond is by far the most accommodating, clean, friendly community I have toured with my Mom. We sat for a lunch tour and the service and meal was incredible. The ED was so understanding and knew how life changing this decision was for our Mom and family. Willow Pond really blew us away with their activity offerings, dining selections and the warm cozy atmosphere. It was a no brainer when we decided to move Mom in!

The ED and all the staff are really striving to make a warm and welcoming environment for each resident. The facility takes pride in being clean, having courteous staff, and providing personal touches to help residents feel at home. In general the residents seem happy and healthy, there are good meals and activities available, transportation to groceries and basic services, and the apartments are completely renovated upon move-in with new appliances and flooring.

I cannot speak highly enough of The Legacy Communities, especially the Penfield facility. It truly is a home away from home. Everyone at the community has become a family member. The warmth and genuine concern from the staff makes not only my loved one feel Safe and loved, but it also makes our entire family a part of the community. We celebrate birthdays, holidays and Special occasions there as if it were our Own home. Cleanliness is paramount along with beautifully manicured grounds and lovely sitting rooms. Deciding to have my loved one live here was one of the best decisions we made as a family. It will be one of yours too.

Management does not seem to have a lot communication with each other. One person promises something will happen, but then they do not communicate it and it does not get get done. But generally everything else has been good. The staff is friendly and residents especially are all very friendly. I think that it is a nice and safe place to live. I would recommend Legacy at Willow Pond to others looking for independent living.