TerraBella Hendersonville

The staff had been very helpful in our preparation for my wife to move into the facility. They were very attentive and helpful on the move in date. They have done everything possible to get her settled and at home. There was a tough transition time, which is expected. Now she is getting more involved and at peace. The only glitch is that the hot water system was down for 6 days. It is now operable.

Mom was there from [date removed]She fell just after breakfast & I discovered her on the floor at 5:20 pm after dinner. This resulted in a hospital stay, several weeks rehab. Although I spoke with the director a week after the fall, nothing had been done to change the lack of a method to check on residents periodically. I reported to the State to initiate an investigation which was completed in late Oct early Nov. Mom did not return to Terra Bella. Not many days after Mom entered, the head Nurse left & only a " corporate RN" came periodically. Mom was Never evaluated for PT, OT & SPEECH. Activity director was never hired while she was a resident. Family volunteers came in to do activities & some staff did activities with residents. Communication with director was very difficult. I would be sure to call the State to see when last inspection was atvTerra Bella and if citations & deficiencies are corrected.

Terra Bella is a very good and caring place. Beautiful setting. The staff went out of their way to help a sometimes difficult tenant. When we got palliative care the NP was a game changer with my MIL's care. She was so good for her. Wished we had started it much sooner. My MIL did not participate in much because she was embarrassed with how she looked. Had no teeth or dentures and almost deaf. She was so loud and I'm sure she disturbed others.

TerraBella was a 4-star facility when our mother moved in. As of Oct. 2023, state rating was down to a 1 star! July 2024, 0 stars with pending investigations by the state/county. Unfortunately, pictures cannot be uploaded. Mother was over medicated, broken hip, 80% of clothes were missing3rd time) despite labels; pillows, bedspread, bedding missing again even with name written in 6-8" lettering. Wheelchair stolen by another patient & so much more. Call county Ombudsman if ANY issues even small AND report to State. Better safe than sorry. ALWAYS CHECK STATE RATINGS! We moved our mother the first of May. [removed] FYI: your loved one or yourself if POA has the right to ask for a copy of their records in its entirety at any time. Stand & wait as they copy. I had to keep asking for the other sections too. And if you are unaware look into the MOST form giving loved ones more control of their bodies. DNR doesn't eliminate tubes/life support.

When it comes to the activities it is difficult to estimate since dad never really settled due to his relentless sundown syndrome. We also cannot comment on the value for cost as we have nothing to compare it to. Based on the experience we have had so far, we would recommend this community to other families

From the moment we walked in we were welcomed and shown care and compassion The director was amazing and still acknowledges us when we come visit The staff is friendly and they seem to enjoy their jobs All questions were answered and concerns addressed by the appropriate person The overall facility is beautiful and is well maintained Would highly recommend

My loved one is currently a resident at TerraBella Hendersonville and overall the experience has not been very good. The place is clean, but every time that we visit our loved one his pull up is wet and his clothes are dirty. The care is minimal. I am not impressed with the director, at all. As for the aide staff, some are friendly and helpful. If family is on top of things, frequent visits, this will help. Families need memory care, but the care is very minimal! The food, I can't speak to that. But in the 2.5 months of residing there, our loved one has lost a considerable amount of weight. So, I'm not sure.

The staff are good. They know the residents by name as well as the family that visit. I chose this location due to a good ratio of staff to residents. Housekeeping is good. Communication with family is driven by the family need. Move in was a smooth process. Meals are good. Suggestion: label names on your loved one's laundry! I would recommend TerraBella to others.

It has been a positive experience, the staff care a lot. The facility is close to my house, they have very large clean rooms and it does not smell.

The property is nice and easy to find. The studio is big enough for one person. Housekeeping does a very good job keeping the rooms clean. All The staff/employees are friendly and are approachable. The care/attention given to my dad is respectful. When there is an issue, the staff calls immediately. Kudos to all the staff for keeping up with and attending to the needs of their residents, even though Additional floor help is needed. I know though administration is trying very hard to resolve this difficult issue. I'm glad this facility was available when I needed it.

Most everything was okay with exception of Value for Cost as their monthly bill was very high.Everything was okay with exception of being too expensive.

There are better places and there are certainly worse places. My loved one is no longer at TerraBella Hendersonville.

TerraBella Henderson had availability right away when we needed it and the location is very convenient - only about 10 minutes away from me. It is a nice group of friendly people who are always willing to help out. I would recommend this facility to others.

The community is beautiful. Everyone is kind and friendly here. I have already told friends, doctors, and more about our experience. I will continue to recommend the community to others for their loved ones. This was a wonderful experience for us! The staff didn't want our loved one to go home, as they really cared for her like family.

The place was smaller so the ratio of staff to residents was appealing to us. Plus, it was less expensive. They are going through a remodel now and I would suggest they buy more towels. There is a shortage. The place hires employees. Not contractors. That is good. However almost all the management has changed since December. Currently, they are having growing pains. The staff is friendly. They do offer activities. Housekeeping is poor. I have to keep at them to clean. Laundry is a crisp shoot of getting your own stuff back. I would not recommend them at this time until they get their act together.

They are going through remodeling. They were very friendly. My loved one liked the staff really well, and they were really nice. They treated my loved one very well. The follow-through, and communication was horrible. They need to improve on the communication. I hope to see changes within the community.

It was not a loving environment I witnessed a man getting his diaper changed pushed against a wall in the hallway by someone in the nighttime staff I wound up going every other day to get [name removed] out of there Blasting screeching noise to open the door to the outdoor area So the folks are discouraged to sit outside Staff in charge of activities was too busy doing laundry It looks nice from the outside But it was not what they advertised Meals made in the main kitchen brought in on trays like airplane food Snacks ! Crap ... hard as a rock sugar rice cracker things TV way up high Nighttime staff couldn't be bothered to slide a movie in Not much room in the living room area for gathering No one paying much attention to the desperate inmates yes inmates walking back and forth the hallway all day and night long in despair .. very very sad My [name removed] is now at [name removed] Doesn't look great from the upside Older building Takes Medicaid So loving and kind Home cooked food Really care about their residents All who work their are Alzheimer's trained The nighttime workers at Terra Bella where from an employment agency It was scary I showed up at all different times of the day and stayed often until 830 PM so I got to see and hear what was going on They owed me money as I took [name removed]out before 2 months was up I had to call many times And then drive over there to find out they had no clue 6 weeks later They had to refile something and finally I got reimbursed I got no phone calls back from my calls and e mails is why I drove myself over there to ask Where is my refund ? Anyway It's a difficult job but that place Corporation Is run for profit Not love That is all