Symphony Square

What a bright community! The staff are friendly and seem very happy. From our initial tour to today everyone has helped us and been responsive. I truly appreciate the care my father receives.

I live here and I have to say Jonathan does a great job with activities. We went to dinner and the theater the other night and I had a very good time.

Great facility, friendly staff, committed management. Could improve incontinence management with the time it takes to get to the patient for changes. Overall, great senior living home.

My Father In-Law lived in memory care at Symphony Square. All of the staff were very courteous and friendly. The administration was caring and easy to deal with. They mad us feel welcome and cared for. Thank You

Tour went wonderfully. We will move forward with a deposit within the next day or so.

I think Symphony Square is a very nice facility and the staff is exceedingly kind. Things are going very well there.

What a Gem! I have placed my Mom in the Memory Care and thank goodness I did. The staffing is 3 residents for every 1 staff member, I was paying for a private aide before and Mom was sitting alone with the aide all day. Now my mother is involved in great activities and I get emails of with pictures on what she has been doing. I am so happy with Symphony Square.

This is a very comfortable place with a homey atmosphere. They really have a great level of care and are very compassionate with the residents. Great communication between staff and the families.

My Friend moved in this week. I was nervous he has dementia and needs personal care. Symphony Squares Director and Nurse came to our house personally to meet him. That was something that no other place we looked at offered. The care in the dementia unit is top notch. The stafff are all very caring. The other families that I have met are all very nice and all seem happy. That has meaning to a person my age. Happiness, is the most important thing and truely people at Symphony Square seem happy.

My Grandfather needed a quick move in for a respite. Thank you team symphony for working hard to make him feel comfortable and happy. He has participated in PT while at Symphony Square anbd really enjoyed the great activities offered.

I am very happy with Symphony Square. My father lives in assisted-living, before he moved in he was very worried there would be nothing to do. He was afraid he would be one of those old people in the lobby of a nursing home. Symphony Square is the opposite of that. Jonathan the activities director has made sure to bring in more artistic activities. There is painting with an art therapist twice a week a theater company comes in and working with the residents. My father goes on ever trip, and there are many trips. The administrator gives out his personal cell phone to the families, as does the head nurse. They know my father, they know his favorite food, and what he would like to do for activities. The little touches that have recently come to Symphony Square is what keeps us here.

My mother is at Symphony Square. We had looked all everywhere for the right place. She originally went to Sunrise in Haverford, but that did not work well for us. They were angry when we asked them to help toilette her. So on a Sunday I called the Marketer Linda and they came out and assessed Mom. She is 95 and truly cannot take care of herself. The staff at Symphony Squarre have gone out of their way to work with us, there was a period of adjustment it was hard for us and mom but now she is thriving getting involved in activities thanks to Jonathan and really enjoying her life. Thank you Symphony Squarre for allowing me to be a Daughter and not a care giver.

Not impressed at all. I toured about a year ago and it was a completely different place then. I don't know what has happened in the last year but it definitely shows. I toured again last week for my mother. The staff appears miserable. My tour started with staff complaining about the director of nursing in the elevator and how incompetent she is. Then at one point I was introduced to the director, who walked by and wasn't even going to say hi until someone stopped him. He was very arrogant telling me his dad owns the company, like I care who he is or why he got a job there. I just wanted to hear about how they were going to give my mom the best care possible at the end of her life. I received no reassurance. I left there so disappointed. I decided to take my mom to Sunrise.

My Mother lives in Symphony Squares Dementia unit and it is one of the best decisions I have made. Dealing with a parent who has dementia is one of the hardest things I have had to do and Symphony Square and the staff there helped us with the process. I wanted one on one care and they have that. The Memory Care unit is small only 12 people but they have 3 to 4 staff on at all times. The staff are great they have activities going all day well into the night, from gardening to games my mother is always active. I would highly recommend Symphony Square.

Our parents lived at Symphony Square for about six months. For regular assisted living it is fine. The staff are all very friendly and very accommodating, the food is good, the surroundings are beautiful. The activities staff work hard to provide fun and different activities for residents. We DO NOT recommend the "memory care" unit. The design is poor with hallways leading to exit doors that have windows. One windowed door looks out to the main activity area, with lots going on. The other leads to their garden. This is not a good design for a dementia patient as it leads to distress, they want to go through the door but they can't, especially if they can see activity going on. There is one main area where they can be and no place to wander without ending up with a windowed door. The staff are very nice and accommodating, however they are not well trained or supervised. There is always a schedule of activities posted but never actually done. They park the residents around the TV (dementia patients have visual disturbances and often find TV frustrating and confusing as a result) while they talk among themselves or are texting on their cell phones. There have been significant lapses in care. For regular assisted living, no complaints. We WOULD NOT RECOMMEND for DEMENTIA or ALZHEIMER'S CARE. Poor physical design with poorly trained and supervised staff.

Our mother has been at SSQ for a while. The hands on staff are generally very caring and loving. The communication between the administration and the resident's family is poor and worrisome. The communication from administration to line staff is poor, often resulting in the staff being unaware of residents issues. The staff that feels this as a "calling" are great but they are not trained , under staffed (although meets the state guidelines). The excellent staff are not rewarded and have frequently left. The resident's families formed a family council which has been the best source of information. The council has had multiple requests to meet with the owners and have been refused. The food is inconsistent and seems to reflect budget issues. the activities have been very poor. One of the greatest strength's is that the family members visit frequently and often live in the area. This place has great potential but has been very disappointing.

I want to symphony Square on Sunday, For a tour I meet the CEO Sue McClain She gave me a phenomenal tour of your beautiful building, I happened to Sundays show. It was wonderful, Thanks for giving me a wonderful tour.

I was at Symphony Square of Bala-Cynwyd. To take a tour. When I arrived their. There was a show going on for the residents, It was truly amazing. he was an Elvis Impersonator. He was so entertaining the residents loved him. They where clapping and singing. The staff where having a great time the residents. It warmed my heart to see the smiles on all of their faces. I would recommend this facility to friends and family.

We toured this community when we were looking into care options for a loved one. I thought this place looked nice overall, and I was impressed with what I saw here! It's a clean, well kept community, and the staff all seemed very friendly. They are worth a look, if you are looking into senior living in the area!

My mother recently moved into this community. The community is very clean and the staff are beyond courteous. We truly feel that we made an excellent choice.