Sunrise of Haverford

Sunrise of Haverford has done a great job of providing a safe, clean, positive living experience for my mom. They care about their residents and it shows in everything they do. When we have questions about her care, they are accessible and prompt in their responses.

Sunrise of Haverford has been a wonderful place for my dad. There were many different styles of rooms for him to choose from (which he and I both liked) and we love the area. All of the staff, from the people at the front desk to the nursing team, are so friendly and helpful - I feel like they have taken a personal interest in making sure my dad’s transition into assisted living was smooth and that they genuinely care about him (and me). They have lots of daily activity options for him to chose from and the local area is great. I also like that if/when my dad gets sicker he will be able to stay there and even transition into hospice if needed - we both wanted this move to be his final and I couldn’t be happier with our choice.

Um, it use to be better, I was referred here, by A Place Called Mom. Wished the Community was more Assisted Living, and wish the Community was younger. Management, use to be better. Staff work very hard.

Well, nice people, properly trained, and taking care of people, who need help. It’s not perfect, but, what is? Some people need more help than others, but everyone gets taken care of, eventually. I recommend this Community, and it’s inhabitants, both male and female, to take care of your needs.

Sunrise Haverford is a unique, caring community. My father was a resident in personal care and was quite ill when he moved to the community. I can tell you that every person at Sunrise treated him with kindness, care, respect and patience. Whenever anyone entered his room, the first thing they did was look carefully at his face to assess how he was doing. (I visited often and observed this consistently.) His room was clean, quite, comfortable and had a lovely view. The building is designed to have a very homey feel and the food is excellent. My family and I will be forever grateful to Sunrise Haverford for the care and comfort they provided during my father's final days.

My experience here at Haverford has been fine. My Care Manager Services have been good. I’ve met a lot of nice, new friends, especially [name removed]. Everyone has been nice. I don’t find anything wrong with the people here.

I feel safe, if I didn’t feel safe, I would have to leave. I put myself here, because I’m close to my family. I am still somewhat independent. My favorite, Care Manager, [name removed] checks on me every night as I bed, which is comforting.

My experience here at Haverford has been very good. The staff have been very helpful, and always there when I need them. The Nurses have been very insightful. I’ve received help and improvement with Fox Rehab Services.

My experience has been pleasurable, interesting, and I’ve enjoyed the people at the desk. I’ve made many friends here, and I’ve enjoyed memorizing their names. People are very different in the sense of a family away from home. My home which is ten/15 minutes away from here, gives me a chance to see my adult children and grandchildren. My children have given me five lovely grandchildren.

In terms of the Dining Service’s here, I am always pleased to see my favorite Staff person who always treats me with love ?? and respect. Care Services are generally good. Rehab Services with Fox here within this Community, has been exceptional.

The Care Manager service is good, although Some staff have issues with some residents. The Food service is equally good. with exception to one incident that I witnessed, and was directed to someone else.

Overall this is a good place to be, after all, I can’t live on my own. Although I am fairly independent, I’m not able to self medicate. There should be more activities, and food quality could be better.

This Sunrise location has seen some notable positive changes over many months. I am grateful for a newfound dedication to resident care and wellness, including meaningful activities and protocols to give residents their best lives. The memory care community has a new leader and a new activities director and both are implementing important changes to improve the overall experience for residents, and not to be overlooked, the family members who love them. Communication is vastly improved and so appreciated. I am grateful for the Executive Director's open door and results-oriented approach for even the smallest request. The nursing and care staff are giving of their time to discuss updates and overall status of your loved one. Many team members from different areas within the community make up the difference that puts Sunrise above others, for anyone looking for a caring, patient, and friendly senior living environment.

My mother lived at Sunrise of Haverford for four years, from 2018 to 2022. She was in Independent Living and then Memory Care. The first few years Sunrise was great, with caring staff, healthy appealing food, and fun activities. They even accommodated her little dogs. Things deteriorated and I eventually needed to move my mom. High turnover - from the director to the staff - is a major problem with periods of time when there were serious vacancies at many levels. Many of the staff were wonderful, but several ignored residents while they texted on their cell phones or treated residents disrespectfully. Food quality was poor, housekeeping poor. Note, too, that unlike places like [community name removed], Sunrise Haverford is licensed as a Board and Care Facility and not an Assisted Living Facility, so Sunrise can provide only limited care (no bedrails, etc). Proceed with extreme caution with Sunrise, and look elsewhere to see the difference. There are better choices.

What really made Sunrise of Haverford a great experience was the staff - they were constantly friendly, awesome and very responsive. Based on the experience we had we would recommend this Sunrise to other families.

They was great with getting us in, but the billing has been a big problem sense we moved in, they never had the right amount, they don't have the best communication when it comes to billing at all, they tried to apologize but it was far to late for that. They do like to reinforce a community environment.

I would tell others that my loved one is well taken care of. My loved one enjoys the food, and is having a good time here. I am happy my loved one is thriving here. The vaccines were given to the residents; however, the staff aren't required to be vaccinated. There was a staff member that came down with COVID, and then the residents are required to be quarantined even though they are vaccinated. This has happened three different weeks due to staff. It would be nice to keep score at games to see if the residents are improving and let the residents know.

The people that work here make it great. It is a small community and the staff know all the residents. We love it here. My loved one doesn't care for the food. The food comes up cold due to the pandemic. There haven't been a lot of options for the residents to choose from.

The staff and people were friendly and caring and the food was pretty good as well. There was one thing we were misled on when my my mother moved in that turned out to be an issue worth moving her out. I never noticed anything about the cleanliness that concerned me. The care here was very good. While Sunrise Of Haverford is expensive, we do think it was a good value. The community itself is quite beautiful and home-like, more so than most other communities in the area.