Symphony of Valley Farms

This place is amazing! They are the most caring group of people, ALL of them. Everyone cares about each resident. Mom was 93 when she arrived at Valley Farms. She was there 18 months. Part of that time she lived in the memory care unit. The patience and understanding the staff showed was consistently good. Mom didn't just sit in her room. She was surrounded by other residences in the same condition. The health care was exceptional. Nurses always listened and responded to my concerns. I was always called if there were any concerns. The physical therapist were another wonderful group of professionals in the building. Such dedication to their patients. And during holidays, the schedule goes on. It's not like a ghost town. Regular staff members work on holidays too. They have holidays, birthdays, any other special celebrations all the time. A huge movie theater and beauty shop on site. I really don't know if a better place my mom could have been.

Do NOT place your mother in this complete private pay facility. There is a high turnover with staff. Understaffed at night. Admitting high acuity residents without proper training to Care for them. Offer add on services but not enough staff to cover what is needed for proper level of care. This is the perfect example of a wolf in sheep's clothing. The activity director quit. No social worker on site. Business is run by an inexperienced team. If you Care about your loved one do not go here if they have any type of cognitive deficits.

At first glance it was beautiful. Then after awhile you get a full understanding it's all about the money. They get involved in family disagreements which creates a larger scale of problems. There is routinely only 1 to 2 persons on night shift if you can find them. They accept high acuity residents without having adequate staff trained to care for them. There are literally Prairie size dustballs under the furniture even after deep cleaning. There's a high level of turnover with staff. There sometimes is not milk for 2 weeks at a time. There isn't enough staff to provide the extra add on assist the resident pays for. The management isn't receptive to any of your complaints and in turn threatens to have you band from a facility that is private pay. Do not fall for the sales pitch if you love your family. This facility is not appropriate for assisted living or memory Care. The director is terrible, the activity director quit, in house select rehab is short staffed. Terrible

I would highly recommend it.

Competent staff who addresses any concerns I have. Nice place.

My loved one was previously a resident at Symphony of Valley Farms and the experience was not good. Extremely poor housekeeping, poor nursing, staff do not return calls and can never take your calls. Unable to provide protein for vegetarian diet. Constant turn over of staff. They recently lost the director of memory care and recently lost their executive director. Management is extremely poor. Several upset staff and resident families. Lots of falls and no one to answer the phone or let you in after 5 pm. Filling their rooms with high acuity patients. The place was good when we first got there, but went down hill with two different managers. No accountability or quality assurance.

This is a great place. It is like my mom is living in a 5 star hotel. Highly recommend this place. The meals are very good and varied. They made the transition very easy . My mom feels at home here.

5 on all categories that are listed and I would Recommend that facility to anyone. The employees and how happy [name removed] is out there. The communication has been great, I never felt like I was in the dark about anything

5 star! I absolutely love A Symphony at Valley Farms. It is the best facility I have ever seen. I am an RN and it's a great place for my 87 year old mother. Therapy of any kind on-site and billed outpatient. Individualized quality of care by staff. Movie theater, life alert pendant, staff caring, clean and no odors, decorated like home, meals are great, can buy snacks for large private rooms

The laundry is not good - many things are lost. Management is not taking responsibility and needs to step up. Most food looks nasty, they need to fix things that the residents will eat. Overall I would still recommend Symphony of Valley Farms.

Our experience with Symphony of Valley Farms has been excellent. The staff are caring towards the residents. They keep the family updated on our loved one and any changes that happen. The meals are good, there are three meals a day, and the residents have choices. Overall, I would recommend the community to others for their loved ones.

They have nice sized apartments and its a beautiful facility. We would recommend this community to other families.

When my Mom was at Symphony some of the care she received was not very good. My Mom was in memory care and half the time she asked for help no one came. Besides taking out the garbage, Symphony staff rarely did cleaning in my mother's room. And we often saw flying bugs in her room, gnats from food left out by the kitchen almost every night.

This place looks good. But after your loved one has been there a few months, you’ll see the other side. It’s not pretty. Check with the state ombudsman for residents and ask what residents are actually saying. You’ll find lots of complaints about food and resident care—including residents being forced out because Symphony doesn’t have staff trained to offer the higher levels of care advertised. That’s what happened to us. We moved my mother to another facility, which was traumatic for my mom but necessary. The staff are nice but severely overworked and undertrained. The director of sales and activities director were nice and caring. The executive director, billing director and nursing director left a lot to be desired in terms of skill, and truthfulness. We still haven’t been reimbursed for almost $2k that was paid in advance, and it’s been a year. Overall, I wouldn’t recommend Symphony. There are far better places for the money, with honest directors running them.

The facility is great. I feel like Valley Farms is the best place for my mom.

The lady who is in charge of setting things up is great. My loved one has had scheduled hair appointments and gotten skipped. That could be improved. My loved one doesn't like the food. We provide a lot of food for her to make herself. Housekeeping comes once a week. Laundry services are supposed to be done (sheets and towels) once a week and it was missed a few times. Billing is setup for automatic payments.