Symphony of Centerville

The admin staff was very helpful at first but I found it difficult to get a response or answers unless I found them and talked to them personally. And it wasn't always a quick resolution. The rest of the staff did a good job except there were several mornings we came in the morning to find mom lying in wet clothes and bedding. This was not good. She should have been attended to earlier. Overall the place was very good.

I didn't find much difference in staff interaction and activities from that of any other long term care setting..supposed to be specialized in memory care... They could improve the experience by educating their aides on how to interact with unpredictable behavior or residents with hearing and visual impairments...

Although nothing is perfect, the community has exceeded my expectations and I feel blessed to have found it. I definitely would highly recommend.

My friend lived her for a couple of years. I really liked the staff, they didn't have a lot of turn over. The activities were really fun and they invited family and friends in to participate, those times are ones I will hold close to my heart now that she is gone.

Overall the experience was very good. My dad found it online and they had a 50% off for 3 months on the facility. I would recommend to others. Only real issue was the night staff was not as attentive as we felt they should be. They were supposed to check on my loved one every 2.5 to 3 hours but I'm sure that wasn't done because she would soak her bedding snd clothing sometimes

Overall, Symphony was a good value. Other places we experienced were much more expensive, and the care wasn't as good as it was at Symphony. They had a lot of activities for their residents. I would recommend it for the value and the care they provide. It's a good option to consider.

I am 95% satisfied with my mothers care. I am a registered nurse, so I stay on top of her care. It appears that all the residents who I come in contact with multiple times during the week are receiving good care as well.

Great place, I like the fact that I am allowed to install a surveillance camera in my father-in-law's room.

I would recommend this community if you have a family member who needs quality memory care. Like every place they don't have enough staff but they try their best. The chef goes the extra mile to cook food that we provide for my loved one that she is able to eat. In the activities room there is tv and usually have movies playing, but my loved one isn't active in the activities as of yet. You do get more for your money with this community. The facility doesn't have a nurse in the facility 24/7 but I wish they did have a nurse in the building 24/7. When anything happens to my loved one, they call immediately and let us know what is going on.

Symphony takes care of my husband for over a year now. I love visiting with him and seeing the smile he has on his face. He gets to play games and go out to eat with [name removed]. I just love everyone there they are my family.

I had a positive experience with Symphony of Centerville. The staff were kind and caring and did their best. They were often short staffed, as every place is, but they really worked hard to take care of their residents.

They are losing a lot of their nurses and there has been a lot of turnover with the staff members. If the caregivers are not available, the administrative staff have stepped up. I do not know what to expect in the future, but for right now things are going well for the most part. They do have a lot of activities going on, but my loved one does not care to participate. The facility itself is warm, cheerful, and bright and I love that. It helps not only the residents there but the family members also. Overall, we would recommend them to others looking.

We chose Symphony of Centerville because they gave me references of others who have dementia like my husband and the person I talked to was very reassuring. The administrative staff have been extremely helpful and assured me that they would be able to care for him even with difficult behaviors. They have a great doctors who has been able to adjust medications and I have seen a lot of improvement in the last couple of times that I have seen him. The nurses call and keep me informed of what is going on and I really appreciate that. I would recommend to others who are looking.

I only had my loved one in Symphony for 7 weeks. In that time, they allowed him to fall twice, self propel in a wheel chair to the point where his hands had open sores that got infected and allowed him to kick his laundry basket down the hallway to the point of large open wounds which became infected and required daily wound care. They even returned the laundry basket to me with his blood all over it!!! They refused to let me pack up my husband's belongings (although they insisted I do all the unpacking upon admission) and as a result, many items were not returned and I believe were stolen (eg. Bed linens, towels, wash clothes, shirts, personal pictures, etc) as replacement items were obviously from another patient and highly used. My husband lost weight and strength as they basically put him in a wheel chair all day (as evidenced by hugely swollen legs). The furniture I moved out, in pristine condition when moved in, had dirt and crusty food on it upon removal. The nurses continual blamed my husband for the outcomes, constantly stating "he is noncompliant", despite their claims to be memory care experts. In short, they do not live up to their mission or policies outlined upon admission. I could go on but I think the reasons I would not recommend this facility are clear. I have a lengthy journal of notes and pictures to back up my claims. Happily, he is now home for 7 weeks today, his wounds nearly healed and back to his prior weight and mobility. I now have home care aides daily and can get much more personalized care for the money spent on a facility. Surprisingly, it is easier on me as I do not have to worry so much about his care and the ability to visit him in a limited capacity. I believe Covid-19 has become an excuse for poor care at most places since they are aware that family cannot closely watch their loved ones.

Six months at Symphony eroded my hubby's fragile self esteem and increased his anxiety. I am resentful and angry at their treatment of him and of me. Despite having multiple traumatic brain injuries, my husband is able to discern when reality doesn't line up with the fiction he's being fed. His so-called “private” room was not private. Aids entered without knocking (until my complaints helped train them). A nurse came into his room one night while he was sleeping and cleaned between his toes! (And then she documented this!) My husband woke up and yelled at her to get the hell out of his room! Another time, an Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed (a nurse confirmed this to me). Alzheimer's patients often wandered in and out of his room (I witnessed this.). My husband's memory problems come from traumatic brain injuries, not Alzheimer's. He cannot always articulate that things upset him. Staff repeatedly put dead hearing aids in his ears although the devices blocked what hearing he does have. I repeatedly told them to change the batteries every two days (this was in their notes). They rarely did. Hubby would later pull the hearing aids out. Workers kept putting them back in without asking if they worked (documented). My opinion is, the staff was creating an adversarial relationship with an impaired person (my husband), making him feel like a sack of potatoes. He acted out – screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, “We're sorry – this was bad behavior related to UTI.” No. Staff continued putting his dead hearing aids in and he kept ripping them out. (This is documented.) As he got more frustrated, they asked me what they should do. I said the obvious: “Ask him???” (Also documented.) During my first contact with Symphony, they said, “Our people have been trained to work with the dementia population.” The Ombudsman's office confirmed that other families heard a similar story. I later learned Symphony sometimes (often?) hires untrained workers. The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, “May I pull this down? Is it okay for me to wipe you?” An aide persisted and persisted in changing my husband. He protested. She “ignored” him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. When the Director of Nursing learned the aide had been “assaulted,” Symphony brought in the police and filed a police report! Symphony refused to allow me to ask questions of this aide (who I saw at every visit) and they wouldn't show me reports, giving me few details about the event, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report (public document, folks) showed, in her handwriting, he only hit her after repeated protests where she “ignored” his unwillingness and persisted. During a care conference, when I suggested the hearing aid issue may have contributed to what happened, the Executive Director strongly disagreed. He was then put on a psychotropic drug, making him barely see his own feet or string together a paragraph. But he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. When I asked the Director of Nursing to have aides speak to him more respectfully (“May I...”) or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for so-called “behaviors.” Several Southview ER professionals said Symphony had a pattern of “dumping” dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet with keys and credit cards etc in it. An Alzheimer's resident had had it. No one ever invited me to file a police report. As an assisted living facility, Symphony is not listed at the Medicare.gov website where ratings are assigned to Medicare eligible facilities, and government officials provide reports about the treatment of this fragile population. The website for Milestone, Symphony's parent company, implies that Sunday religious services will be made available to residents. Symphony does not have any kind of religious services on Sundays. About our tab: the law says I have a right to know what I'm paying for. I tried to get an answer about charges for services after they jacked up my monthly bill by $1,200 a day after hubby “assaulted” the aide. Symphony sent me generic information about items listed, using terminology different from item names on my bill, not answering my questions. After repeated attempts at clarifying where my money had gone, I gave up.