Sunrise Villa Tuckahoe

My sister suffered from many illnesses, including developing dementia and being a double amputee. She was not an easy person to deal with at times due to all her problems, but remained a fighter. Most of the staff was very good to her and knew how to handle her moods. I am grateful to Sunrise for all their help in taking such good care of my sister during this difficult time. I worried about her constantly but felt relieved that she was in good hands. She passed away about a month ago and some of the staff reached out and told me how much they would miss her, which meant a lot.

I recommend this facility. My parents are very happy here and have adjusted well. The staff is wonderful. The facility has a great variety of activities available, my parents just haven't participated in them as of yet. The facility is clean. My daughter visited for the first time yesterday and as soon she walked in, she commented on how good it smelled. The apartments are a nice size, also.

I would highly recommend the community to others for their loved ones or friends. They are a very caring and lovely environment. I feel my loved one is well taken care of here. There are therapy services that are on site, Speech, Occupational and Physical therapy that is available to the residents. They are helping with strengthening my loved one with their memory and occupational items. The community is responding to call buttons when needed. The community does provide all the residents a way to call for assistance if needed. The hallways could be vacuumed better. The staffing can be a challenge as well; however, I do realize this is out of their control.

The whole experience was easy and enjoyable.

We chose Sunrise Villa Tuckahoe because of the friendliness of the residents and the staff members. The apartment sizes at the facility are very good and they do have a balcony. I would recommend to others looking.

I would recommend the community. I have in fact already recommend this community to others. All the staff have been patient with my loved ones. They haven't had a lot of activities available due to the pandemic. The community has been delivering meals to the resident's rooms due to COVID.

Very large facility. Doesn't provide an activities schedule.

Friendly, sunny, clean setting. Full kitchen. Organized activities. Seems up-beat. Cable / WiFi included. May need further discussions to get comfortable they can meet high level of care.

The move in process was not at all smooth. I was disappointed in the cleanliness of the apartment we moved my Mother into. After pointing out the deficiencies in cleaning, they were quick to respond and resolve the issue. It was particularly disappointing that the apartment was not spotless because we actually paid deposits and rent 10 days prior to moving her in. Now that my Mother is in, things have drastically improved and she is very happy at Sunrise Villa. I think we were moving her in during a rough transition time for the staff and that may have contributed to the rough start. My Mother is happy with the food and the staff is very kind and respectful. She loves all of the activities and has made friends. The complex is very well maintained and clean. All of the residents are friendly and have been welcoming to my Mother. My famil and I are happy with Sunrise and our choice to move here there.

Very nice, lots of mobile residents and tons of activities. Another possibility for Mom.

My friend lived here for about 9 months. She needs assisted living help. She was promised the world when she moved in. Most of those promises were not kept, such as making the kitchen sink handicapped accessible. She had a stroke and needs to be helped to get out of bed, dressed, and helped into her motorized wheelchair each morning. Often the aides would forget to get her up, and she would have to buzz them. She often missed breakfast because they were late. One day, she dropped her call button, and she couldn't reach the emergency call chain because her bed was in the wrong place. Because of her stroke, she can't speak very loudly, so she couldn't yell loudly enough for anyone to hear. She couldn't reach her phone. She had to just lie in bed until someone came. Nobody came until 3:00 pm! She had had no trip to the bathroom, no medicines, no food, no water. She would often wait over an hour for someone to come after she pressed the call button. This made trips to the bathroom very difficult. She also paid extra to get a bath three times a week, and had to constantly fight to be able to get them. They would constantly forget, or be too busy to give her a bath. Evidently they are understaffed, and the staff is underpaid. Turnover was very high. The only efficient people were in the billing department. They happily billed her for all the services she didn't get, and some she didn't even want. Overall, it looks like a fabulous place to live if you don't need help. The place is clean and bright and friendly. But if you need help now or in the future, think twice! She had a happy ending to her story: she found a place at Westminster Canterbury. They are taking excellent care of her.

My friend lived here for about 9 months. She needs assisted living help. She was promised the world when she moved in. Most of those promises were not kept, such as making the kitchen sink handicapped accessible. She had a stroke and needs to be helped to get out of bed, dressed, and helped into her motorized wheelchair each morning. Often the aides would forget to get her up, and she would have to buzz them. She often missed breakfast because they were late. One day, she dropped her call button, and she couldn't reach the emergency call chain because her bed was in the wrong place. Because of her stroke, she can't speak very loudly, so she couldn't yell loudly enough for anyone to hear. She couldn't reach her phone. She had to just lie in bed until someone came. Nobody came until 3:00 pm! She had had no trip to the bathroom, no medicines, no food, no water. She would often wait over an hour for someone to come after she pressed the call button. This made trips to the bathroom very difficult. She also paid extra to get a bath three times a week, and had to constantly fight to be able to get them. They would constantly forget, or be too busy to give her a bath. Evidently they are understaffed, and the staff is underpaid. Turnover was very high. The only efficient people were in the billing department. They happily billed her for all the services she didn't get, and some she didn't even want. Overall, it looks like a fabulous place to live if you don't need help. The place is clean and bright and friendly. But if you need help now or in the future, think twice! She had a happy ending to her story: she found a place at [removed]. They are taking excellent care of her.

I recently had the pleasure to meet with Steve and Ashley at Brookdale Gayton Terrace as part of my search for an assisted living home for my adorable, 94-year-old Mom. After lunch and a complete tour and then back the next day for happy hour (which was great; plenty of alert people talking and enjoying the live music), my Mom decided that this was the place. Things that resonated with me and my Mom: Steve introduced us to every staff member we met and each one was courteous and friendly and capable; the residents were happy, alert and very friendly, we spoke with 10 or more over our brief stay; the entire facility is clean, bright and well-maintained - very inviting and homey; the food, in my Mom's words, was Excellent!; the cafe on the first floor is welcoming and a great alternative to the large and beautiful dining room; Ashley and Steve are compassionate, smart and extremely helpful. Ultimately, to my disappointment, my siblings orchestrated a change which is frustrating. However, Steve and Ashley proved again that they are good and kind people through word and actions - very compassionate to me in my frustration and, of course, for my Mom, and also tore up the deposit check which i don't think was require by the agreement. Although I cannot state what it would be like to live there, this experience was great. I highly recommend a visit if you're looking for assisted living!

Everyone was courteous and friendly. They give a great presentation of their facility and answered all our questions. They were helpful with fining financial options as well. Gayton Terrace was well laid out and all the residents seemed active and happy. The people showing us around made a point of greeting the residents when they passed them in the halls. It was really nice to see that they cared about the residents. I would recommend this place to anyone.