Sunrise Villa Tuckahoe

Very disappointed with Sunrise Villa. Poor communication. No phone on the memory care unit. My mother was frequently unkempt, dirty feet and her linens were soiled and bathroom dirty. Moved her to [community removed] after 6 weeks which I highly recommend.

This facility is fine if resident is truly independent but if requiring assistance help is not very good. Slow response times and inconsistent is quality of care.

My dad is in memory care and I’ve found the stuff to be very caring and attentive. My dad’s laundry, room and hygiene are looked after and the staff keeps me updated. If I have any negatives to report they would be 1. no walk-in shower with seat. 2. The cabinets and faucet in the little kitchen area are in poor condition. BUT most memory care apartments don’t even have a kitchen space, and my dad’s apartment is very spacious! So.. I’m not complaining.

I would highly recommend a place for mom and tuckahoe sunrise. It's a beautiful and safe place for a loved one.

I toured Sunrise Villa Tuckahoe last week and I am beyond impressed. Staffs were very friendly and welcoming. I have toured other places but Sunrise is the only place that offers 2 different memory care. I am at my beginning stage but when the time comes this community is my top choice for my parents.

Sunrise Villa Tuckahoe was an amazing place. We knew the first time we ever toured the place that this was the place for daddy. They went out of their way welcoming him on his day or move in and continue that today. My daddy is very happy there. He loves the staff, the care they provide, the administration staff with their surprises and the Dining Room staff including the food. It has been a relief for me to know he is some where that he is cared for by genuine people. I couldn’t imagine him anywhere else.

I last toured this facility for family members in 2022. One year later, I returned and was even more impressed with the facility and staff. The tour was very through and [name removed] answered every question I had. The staff we came in contact were friendly and professional. Residents appear happy and well taken care of. Ultimately, the family decided this location was the perfect place for our family members who need assistance with daily living. Very thankful to have Sunrise of Tuckahoe nearby and the opportunity to place our loved ones in their care.

Sunrise Villa is one of the best place you could possibly have your parents at I feel like it’s always safe. She has fun and there’s a lot of people she can talk with the staff is incredible and always helpful to me and to her. I am very grateful.

Our parents are moving to Sunrise Villa tuckahoe next month. All the family has visited the property multiple times and are always impressed by how friendly and welcoming everyone is, both the staff and the residents! Also, the physical community is cheery and inviting as well. [name removed], sales director, has gone Above and beyond to answer our endless questions, show us around repeatedly, and to work diligently to make this transition as smooth as possible for Mom and Dad. We are excited that our parents will be joining this warm and friendly community.

When it came time for my mother to have memory care due to advanced Alzheimer's, we began the search for facilities. One facility stood out among the others and our family settled on Sunrise Villa. The staff has been so wonderful through the process of moving my mother in. It is a big relief to know that she is being looked after by such caring and professional people. On the first day, we heard someone singing down the hall. It was a visitor playing piano and singing for the residents. My mother knew the tune right away and started singing along. I'm certain the first of many good memories to come. This has been a very emotional time for my family, but I'm so glad we had [name removed], [name removed], and [name removed] to help us through it.

We especially like the features of our first floor apartment. The entrance to the building is nearby and we like having a patio overlooking the courtyard. The courtyard is excellent for walking and enjoying the outdoors. We especially like the large rooms that accommodate our furniture from home. Special features include full kitchen and laundry area. The Activity staff have a full day’s activities every day with something to appeal to everyone’s taste. Care staff are always available.

I have been residing in Sunrise Villa Tuckahoe for about nine months. The staffs have been responsive to my needs as they arise. The room (an efficiency) is comfortable and quiet. The residents are from diverse backgrounds and are one of the best aspects of the facility. There are activities that everyone can enjoy. As in every environment, there is the occasional wait time for maintenance, but the staff are knowledgeable and efficient. Although some residents complain about the food service and quality, I find the meals are generous and palatable. In my opinion, some older residents are very hard to please when it comes to food. The only problem with food service is that for many of the servers English is their second language. This isn’t a problem for me, having learned to be brief and explicit with ESL friends and relatives. But I understand the frustrations of our older residents who are often hard of hearing to begin with. Overall, a good facility.

Sunrise is active in all of the things she gets into. They try to be on top of everything that they are involved with. The dining room displays a good time recipe to everyone all the time. They are helping you do whatever you need gel on.

My parents moved into Sunrise Villa Tuckahoe 3 years ago. They have amazing staff that cared for my father before he passed away and continues to look after my mother. I am forever grateful for their kindness and dedication to the residents!

My parents seem really happy at Sunrise. Everyone is so responsive, and their care has been great. Meals could be better and so could activities, but like other places, they don't have enough staff.

Special recognition for [name removed], who runs the Terrace Club Unit on the second floor. She is very patient with the residents and is very kind. She redirects them very kindly and is great! She speaks to me by name when I'm in the building and I just very much appreciate everything that she does. Also, if you are not using the facility doctor, I would recommend getting an order for Advil or Tylenol upfront, in case of a headache. Otherwise, things have been great and the people there have been great. I would recommend Sunrise Villa Tuckahoe to others.

We picked this community because it was recommend by [name removed] at A Place for Mom, and she seemed to be familiar with the area. My loved one seems to be happy, although there was a few glitches in the beginning prior to moving in with the paperwork, other than that, everything else was fine. Overall, moving to Sunrise was a blessing in disguise.

The place is like a high school mgmt has its groups.They don’t care about the residents & abuse their positions!Rude & disrespectful to the little ppl The residents in memory care are not fed or given hydration the staff talk to them terribly get irritated and frustrated very easily team lead [name removed] has made threats to a resident and nothing was done. I wouldn’t put my family member here unless you are very in tune and visit often. Even [name removed] will make it sound great over the phone but don’t believe the hype !!

Very poor communication between staff and family. Strong urine odor. Poor personal care and care of belongings such as clothing and linens.

Response times four assistants tend to be longer than promised due to limited staff, prescription medication delivery is not well organized and often requires multiple responses even after a list of medication's has been approved, Apartments in general are very nice and have full kitchens, apartments are bright living Spaces nice and common areas are nice.