St John Community, a CCRC

Here are some bullets: 1. Under staffed 2. Staffed with agency workers had different care givers all the time 3. Did not consistently provide care according to plan - helping father with support hose 4. Staff was mean and would raise voice 5. Few times my father received the wrong medication. 6. Complained to administration and would not call back - only emails after repeated sends Bottom line stay away that facility has big problems. Thank god we got my dad somewhere else!!!!

Only shortcoming in transition was that residents' orientation was not detailed, relied on new resident reading handbook prior to move in. Also, initial review was during chaotic period of actual move, details of packing, unpacking, etc. Might have benefitted by follow-up formal re-orientation 7-10 days after move in. Residents, manager and staff of facility were very helpful in answering questions as they occurred. All other items rated at 5. Chef was particular helpful in determining special dietary needs. There is effort to provide various ethnic options and there is an always available menu of soup, omelets, individual pizzas, salads and sandwiches. There is weekly special menu of soup, salad, sandwich and entrees in addition to weekly menu. Cleanliness and friendliness of staff were top notch. Residents were very helpful in welcoming new residents and encouraging participation in scheduled activities. Number of residents is small enough to make it feel like "family" environment. While facility is "independent living" facility, it would be helpful to have transport options at a fee for medical appointments. There are occasions when residents are unable to drive or have family drive them. Not expected that this would be a free service but Uber or Lyft are exorbitant cost, wish there was option to schedule transportation for appts and pay a reasonable fee. Some residents have insurance that would help cover costs. Finally, value for cost is definitely rated 5 when compared to other facilities and cost in area.

My loved one is currently a resident at St John Community and the overall experience has been good so far. The overall care of my loved one and everything else has been good and I am very satisfied. I would recommend St John Community to others.

The people who live there are warm and welcoming and the staff goes out of their way to help the residents. The apartments are spacious, well maintained and have full kitchens. Highly recommend this community.

I would say it's a very nice residence and the apartment is new and fresh. It's a small community with a family feeling. My mother felt comfortable there that's why we chose it.

Friendliness of the staff - specially residence manager and chef. Quality of Care - Not applicable for independent living Meals/Dining 5, wide variety of entrees, soups and desserts and flexible options to substitute for entrée, if desired. Activities - special interest programs relative to cyber security, medical alert systems, evaluation of risk of falling, etc provided; monthly lunch outing, monthly entertainment, weekly bingo; wish there were more choices for exercise in physical fitness room and Silver Sneakers program. In past, not enough people fit Silver Sneakers in building, there is program on campus but no transportation to other building, must have car. Overall excellent facility and programs; just wish there was transportation to Y or other facility further more extensive exercise program. Staff are excellent, very considerate and caring.

It's a wonderful place that I have told everyone I know about in the hopes that they will use it for their own parents. Large apartments well equipped with full kitchens. Facility is just the right size- small enough for personalized service. Chef cooks comfort food and will make whatever you want. Staff are very helpful with the move in process and able to personalize the apartments. Thorough cleaning of apartment every 2 weeks. My parents wish they would have moved in sooner!!! We looked at several facilities and this was the best option for pricing and amenities!

We had the pleasure of my Mother spending her last 6 1/2 years at Rosecrest. The staff treated my mother like their own. They always provided personal care and every patient was cared for in their own unique way. It is not a "old folks home" it really enriches their life and keeps them active all day long. The facility is always clean and is just perfect. The rooms allow personal furniture and items to make the transition easy and keeps that at home feel always fresh in their minds. I can't say enough great things about he staff and the facility.

Beware what the sales person tells you when you sign up does not match with what the nursing staff actually say happens. Beautiful new facility but the staff needs more training and your loved one gets very little personal attention If they stay in their room and do not participate in the activities. The most difficult thing for me was their billing practices. Again what the salesperson told me does not match up with what the actual billing was. It's a beautiful new building but I hope That the actual care and billing procedures improve quickly. I was charged for services that my mother never got. There are some really good people there. But the staff needs better training.