Simpatico Cielo Vista

We chose Simpatico Cielo Vista because I had an aunt who was here for 5 years and we had a good experience with them. The facility itself is 1 story and smaller so you do not have to worry about stairs or elevators. The room sizes are nice and spacious. She really enjoys the meals here which is a plus. The location is great, it is very centrally located in El Paso. It is close to freeways, the airport, shopping centers, etc. I would recommend to others looking.

It is a small community and cultural community. I would consider this community a Hispanic oriented community. We don't feel like this is a business it is a friendly environment. They are very detailed oriented and provide a lot of info to us. I would definitely recommend this community

Sunridge at Cielo Vista is a great assisted living facility. It is currently going through some renovations and my mother's room will receive a new vinyl, wood look floor and a new paint job. My mother has lived in beautiful, green East Texas for over 50 years and this courtyard is green and beautiful with vibrantly colored flowers. My mother loves birds and humming birds and, ironically, there are feeders for both right outside her windows. I felt El Paso's xeriscaping would not be ideal for her. But what sold me on Sunridge at Cielo Vista for my mother was that they have a employee interacting with the residents in the activity room all day long. When I visited there were about 25 residents involved in several activities and they were so involved and friendly. I think my mother will enjoy her days and make friends easily because of the activity room. [Name removed], the marketing director, has been SO helpful! She's fantastic!

Staff was very caring and did a great job taking care of my father in the memory care unit.

Tour was OK. Arrived and found that [name removed] was on vacation. A lady named [name removed] showed me around. Seemed like staff knew all residents and called them by name. Facility was OK - stated they were getting ready to remodel. Got a folder with information.

This is a very nice community bright and open and I am very pleased with the care my mother is getting here. She likes going to the dining room and she enjoys the food as well. Her room is very nice and the staff here are friendly and attentive. I also like the fact that they monitor my mom's meds and making sure she takes them correctly. I would definitely recommend this community.

I have no complaints about the tour I had taken of this community for my loved one. The staff where on time to our appointment and made sure to answer any questions we had for them in detail. They had a nice open floor plan that was easy to navigate for all of the residents as well great amenities. My father was just not ready to make the move in the end decision and decided to just stay home.

My father stayed here for respite and it was a good experience. They accommodated us during his emergency move in and were very helpful.I would recommend them.

We were only at Sunridge for less than 2 weeks but the facility and staff were great. They were very personable Valarie and John are personable and friendly. We did not encounter one bad experience.

The marketing director I met during my tour was nice, knowledgeable and understanding. I liked this community, however the receptionist did not seem happy to be there. The community was clean.

John was absolutely fabulous - made us feel very comfortable in such a stressful time. He answers all our questions in a professional manner. We visited 5 facilities and were most pleased with Sunridge at Cielo Vista. Since our parents have moved in, all concerns have been addressed and my parents feel safe and secure there. thank you so much - only child/living out of state makes it difficult.

Sunridge at Cielo Vista is a very nice place overall. It is clean and well kept, and the staff are friendly. I like that they really let the residents be themselves and take things at their own pace.

I think they are doing a very good job. She loves the food, and is adjusting well. The staff is exceptional, they are very friendly and attentive. It has been difficult for her to make a lot of social connections, as a lot of the residents are at a different level of care than what she is. It can be hard to get used to having someone pop in and check on her. Overall it's going well, they have very good state regulatory ratings. One thing that has been difficult is that as part of the orientation, they came and explained the lifeline system, and she thought only to use it for emergency reasons, but they told her if she needs anything to push the button. When she tried that they sent out EMS, and she quit using it. There needs to be a way for a resident to easily communicate with the staff.

I cannot say enough about the staff at Sunridge @ Cielo Vista. They have gone above and beyond not only helping us through this very difficult process but also very acomidating and willing to talk to me any time I call requesting updates on my loved one.

The staff there at Sunridge at Cielo Vista has been very very accommodating for me and my brothers,. I call frequently to inquire about how my father is doing, and they have been very patient and informative. They have very helpful. The only thing I can think of where they might could improve would be that the transition would have been a little easier for us to handle if the memory care unit was as nice as the assisted living side.

They do a great job at Sunridge at Cielo Vista! The staff are wonderful! They're very kind, soft-spoken, and really seem to care about and pay attention to the residents. They're very on top of things when it comes to care, and they'll always let me know in advance if my loved one is about to run out of any particular supplies. It's a very calming, relaxing place, and she has become much less anxious since moving in, which really does my heart good to see!

We love and so does my motherinlaw, its clean, dectorated very nice, staff are very friendly, and it is a very calm place. We are very happy with our choice.<br /> Thank You<br />

It was not easy to convince my father that it was time to leave his house after 40 years and move into an assisted living facility. However, I feel that he is gradually adjusting to life at Sunridge. The staff is friendly, the meals are nutritious and his room is large enough to allow us to move his furniture in to help him feel more at home. There is a range of activities to provide the residents with some physical and mental diversions. While we were visiting for Thanksgiving, I convinced Dad to go see a group of singers in the dining room. Not only did he enjoy it, I watched him sing along with great glee. That showed me that we had made a good decision.

The staff is really friendly and helpful they always greet you and really try to help. The food is pretty good and my husband doesn’t complain about it, he actually call it the restaurant. They offer a really good variety and if there is nothing on the menu that you want to order then they have the option of making sandwiches. When I visited this community I really felt like the layout of the community would encourage my husband to get more interaction with others. John and a nurse came to my house to meet my husband and they really made him feel like he would be comfortable in Sunridge. They were just so helpful and understanding. The only down fall is that when you push the assist button they answer the intercom immediately but takes them a couple of moments to actually arrive.