Shell Harbor Retirement Community

Poor experience overall.....food a huge problem......can't keep managers.....poor quality for the cost. Moved out of there last year when they raised the cost and we weren't getting what we were paying for anyway. I do not recommend this place.

The staff is very friendly, caring, and accommodating. The activities director, [name removed], is exceptional. It is well maintained and very clean. The apartments are a nice size and the largest in the area. My mother is pretty active and has met many new friends. The size of the Shell Harbor is perfect. Not too large and not too small. Now for the reason I am torn, the food. This is a big concern. Very disappointed in the menu selection and variety as well as many complaints about toughness of the meats. This has been brought up several times by the residents in the resident/staff meetings. Most disappointingly is that the residents need to wait in line and go thru a cafeteria line to be served. They are not waited on as they are in most retirement communities and all the seven other properties in the area. I realize there are staffing issues; however, retirees in this stage of their lives deserve to be waited on and not carry a tray as they did when they were in grade school. This is a situation Shell Harbor can remedy and they should.

Shell Harbor is truly a place like no other! The location is gorgeous and always decorated to the nines! There are always so many events and activities going on that there is never a dull day here. There are even therapists, services, doctors, & a pharmacy that come on site to help provide a stress free life! Everyone really goes above and beyond to ensure the residents are living their best retirements possible.

Shell harbor is a place I would highly recommend. Entering into the building you find a sense of comfort. The staff is friendly and the atmosphere is homey! To know someone is always there and what matters the most! You can relax knowing your loved one is in great hands! The staff is always holding activities to keep your loved one involved as well! I highly recommend and encourage you to check them out!

I visit Shell Harbor 4 days a week as I have a client who currently lives there. It is hands down the nicest I have been too. Very clean and spacious, the apartments are so nice. The staff is always so helpful and so kind. And it's always decorated so nice and very welcoming.

As an agency and coming to this facility to visit residents I’ve never had a problem or issue at Shell Harbor retirement Community. Wonderful employees and great residents. This is a very neat and clean facility. This facility is always decorated for holidays. Easter has wonderful decorations up.

The most rewarding part of my job is that it allows me to directly impact the lives of our residents, families and staff. Whether it’s ensuring the cleanliness of the building, meeting families or just saying ‘hi’ to residents in the morning, I know I am actively contributing to their quality of life. And I treasure the interactions. Some days, I think they make more of a difference in my life than I do in theirs!

We moved in Shell Harbor when it first opened in 2021 and we have never regretted doing so. The facility is beautiful. We have a nice apartment. We feel very safe here. We love the people. Everyone is so friendly; we have met many new friends. The food is good. There are lots of activities, a movie theatre, a pharmacy, fitness center, beauty parlor. We recommend this facility highly.

My parents moved in here a year and a half ago. They were immediately welcomed in. Everyone is so warm and friendly. The staff are kind and attentive. There are a lot of great activities here. I would highly recommend it!

I am so lucky to live at Shell Harbor as I watched it being built. I have lived in two other facilities so I was able to compare it well. Of course I did not hesitate to move in once it was built. I got a one bedroom apartment and put in hardwood floors as I am in a wheelchair. I also took off the closet door so I could get in it with my wheelchair. They will do everything they can to make life easier for you. We have a wonderful maintenance worker that is capable and able to help with anything and everything. We have a beautiful dining room that has a great chef with delicious food. You will always have a choice of sandwiches, snacks, a fresh salad bar plus two kinds of soups and an ice cream machine with chocolate and caramel sauces available all day. We all enjoy our 150-seat theater to see entertainment and good movies. Once a month we have special dinners for birthdays and anniversaries. Also, once a month we have elaborate dinners and dances with entertainment. We have cleaning p

Shell Harbor is beautiful community with a lovely and caring staff. I visit every month as an entertainer and have found the atmosphere to be extremely welcoming. I also have random opportunity to visit with individual residents and I always come away with a happy feeling for everyone living here. I believe it is important to also note that the activities are fantastic and well planned. The calendar is full and resident attendance is very high! This is a premium community and I am thrilled to be part of the community every month. It is very uplifting.

We needed a place for Mom to live where we felt she would be safe and comfortable while able to maintain her independence. We found just that and more when we walked through the doors of Shell Harbor. We had looked at several other places in the Melbourne/Rockledge area and none compared. We along with Mom are very happy with her living in Shell Harbor where she truly can live independently and not worry about things. Each day is a good day for her and her friends. If you are looking for a place for you or someone you love, include Shell Harbor in one of your places to research and check out.

The meals need improvement per my mom and several of the residents I have spoken with. Meat is tough to chew and needs more variety. I plan on speaking with the management there about it. I'm sure they'll work the food part out. We did eat Thanksgiving brunch there and it was great. We will also be eating there for their Christmas Eve brunch as well. We would recommend this community to other families based on the experience we have had so far. Spacious and very clean apartment's with large dining room, activities/bar area, and the largest theater of any of the 7 properties we toured before making a decision. Large comfortable library with several rooms for small gatherings. Friendly staff and housekeeping gets an A +!

My mother is currently a resident at Shell Harbor Retirement Community and everything is great! She rates this facility at a 5 for everything. We would recommend this facility to family and friends. We're extremely satisfied with everything here at Shell Harbor.

I would not recommend Shell Harbor to anyone. We were sold a bill of goods that hasn't been delivered upon, as it was advertised as a resort style living, and it definitely is not. We were told that we would fine dining service and food, and we are getting cafeteria food instead. The food is below par, as it is made for residents that are 55 plus with medical needs and dietary restrictions. We are seeing people leaving as it wasn't what was promised to them. The rent is been raised [removed]%. The new resident managers are very young, and they are doing the best they can do. They are very kind, friendly, and nice. Their hands are tied by RLC in making any changes.

I love it here!! The residents are very nice. They watch out for one another. The managers are quick to implement improvements. And the apartments are beautiful Pets are welcome. It's a beautiful place to live.

I would give everything a 5 with the exception of the meals/dining. Because we looked at several places, there were a couple of dining rooms where you could sit down and order the lunch or dinner from a menu with a waiter. That seems to have eliminated the lines at the dining room. (Cafeteria style). However the food is fine and the dining room is nice. Just have to give a 3 because I think the people who live there might enjoy the waiter experience more than standing on a long line. The facility is very clean. Smells good and looks like a resort. All of the employees that I have met are gracious and kind. It seems like most people are content. The staff is very cooperative when the family has questions or concerns.

We are in a 2 bedroom apartment- it is bright and big and has wonderful storage space. The parking is easy. The food is very good - we are in transition right now getting a new chef. They have a lot of activities provided for the residents and they add more all the time especially if residents show interest. It is a very friendly atmosphere and I would definitely recommend Shell Harbor to others looking.

Shell Harbor is very pleasant and very friendly - which is very important. They could offer more activities, but they have housekeeping services once a week, and a washer and dryer in unit. If you're not up to it, they'll do your laundry for an additional fee. They'll deliver any meal to your door for no additional cost if you don't want to go down to the dining area. I have cable and internet and the apartments are beautiful. I have a 2 bedroom 2 bath, with a full kitchen and lots of storage. There's free parking with plenty of spots in the lot, and covered parking is available for a fee. There's also a valet service to bring your car up for you, and if you have a walker, they'll help you in your car. They offer transportation M-F to appointments and stores. We especially like that if you move to independent to assisted living, you're allowed to stay in your apartment with caregivers/aides who will come in and help you. That extra help does come at an additional cost, but that's the case with other communities as well.

I love it here! It's a wonderful place. It doesn't pretend to be assisted living. It's not - it's independent living. But they have arrangements for emergencies. And if you get sick and you need more help, you can hire for it. That helps them keep their prices down, and then you only pay for what you need. I love my apartment. I have one of the smallest ones here, but it's very nice. I can't say enough good things - and certainly for the price - no question. Everybody I know feels the same way. We say to each other "Aren't we lucky to be in such a wonderful place?" Everybody is very friendly and talks to everybody. We eat together and go to happy hour together. There's also transportation to go to doctor appointments within a 10-mile radius, included at no extra charge. You get three meals a day and utilities all included (electric, internet, TV, phone, etc.).