Shads Landing

I really enjoy living at Shad’s Landing. Although I’ve only been a resident for about a month, I have made numerous friends engage in many activities and try not to miss a meal because the food is very good. I would certainly recommend this place to anyone looking to still be independent, but have all the amenities that they need.

My Mom is bed bound & under hospice care (since she arrived) so she does not take part in the activities but I see all the activities when I visit her. She does eat the food there - and I have eaten several meals there too. It has been fabulous for my Mom to stay there & have the Better at Home staff bring her food & care for her needs. Hospice is able to visit & has worked with staff of Better at Home for some patients. She is million times happier than the rehab!!! I would highly recommend!!!

Shad’s Landing took the time to FaceTime with me to walk through the facility and answer all my questions. I am from out of town and was trying to help my brother who is local find a place for my Dad. We did a spreadsheet to figure out what was best suited for my Dad and at a fair price. We are happy with the experience so far.

If I could rate this community with 0 stars I would. The Manager Shannon is very rude and disrespectful to residents and her staff. I heard her telling a staff "I should write you up". The residents are talked to like children in a disrespected way by staff. The residents do not get their rooms cleaned weekly which is in their monthly package short staff. Mold in sink and shower. Washer was out for months and heard her say "it's not in my budget cause it's not going to affect my BONUS. My loved one paid over $[removed] a month to live here. Food is horrible, cats running around on furniture in the lobby area. My loved one lived on the 3rd floor and it reaps with weed (illegal drug) every night. 1st floor reaps with cigarettes smoke. This is not an independent living. Wheelchairs, dementia patients, mental health patients. There are not enough activities for the different level of mental for the residents. I moved my mom out. Don't walk, RUN from this place!

Shads Landing claims to be a smoke free facility. However, we have complained multiple times to the facility and district manager about the cigarette smoke in my parent’s hallway. One resident blatantly disregards the no indoor smoking rule- the hallway reeks of cigarette smoke. We have been complaining for 7 months and the issue continues. Poor management of a chronic problem. Rules are not enforced.

It was definitely not what we thought it would be. Very disappointed. Every meal took 1.5 hours. Took way too long for apartment issues to be addressed. Did not listen to tenants suggestions related to meals, etc. The facility needs more than one elevator. Balcony was filthy when we moved my mother in and it was never cleaned. I think the staff plays too many roles. I came every week to do my mothers laundry and I could never use the laundry room across the hall from my mothers apartment, first because it only had one working washer then the housekeeping had to use those washers and dryers so I had to walk all the way down the hall to use the other laundry room. When paying nearly [fee removed] a month the tenants should be able to use the laundry room closest to their apartment and when it is convenient for the tenants and or family members. I would not recommend this independent living facility. The activities were not what we expected them to be.

My experience has been favorable overall. I really would like an upgrade in food and dining services. I would recommend it to others.

Everyone is friendly and very supportive of the transition. If you have questions they will get an answer for you. Residents are extremely friendly and always say hi.They also offer assisted-living assistance as needed for their residents. Very helpful for the step down phases of life or minor health concerns.

It has been a great experience. My Mom's condition changed quickly and everything she needs is available here. The folks have been helpful answering all my questions and concerns. Many of the friends who visit my Mom comment on the cleanliness of the facility, and how the atmosphere is friendly & pretty.I would highly recommend Shads Landing. I appreciate all the services and I know I could not replicate the care my Mom is getting at her house or my house.I am so thankful to A Place for Mom for helping me discover Shads Landing.

My mom is currently a resident at Shads Landing and everything about her experience at this facility has been very good so far! The person that I worked with was very informative and so kind and worked hard along side me to get me exactly what I needed for my Mom. All of the staff is very kind and helpful in any capacity needed! The housekeeping is getting better. I would recommend this Gracious Independent Property to anyone who is looking for a loved one!

Overall pleased. I picked this community because it is close to family. I rated activities low because they don't appeal to me in general. Other people here like them. Staffing is chronically low.

I would recommend to any that wants a good place for your love one. I like the staff.The best thing they all do is care. It's a great place to live. We picked this community because, I liked it from the start.

Very comfortable place to make your home due to cleanliness, friendliness of staff, good care services, and good food.

The apartments is nice and clean. My experience with the community, is very nice. The staff is great. I would recommend to others.

Shads Landing has had a lot of renovations so the community itself is just beautiful - it is so nice, bright, and inviting and we absolutely love it. Their greatest asset is the people - the residents are very very friendly and very helpful. The staff members are very helpful as well and our loved one enjoys being around them . We would say the only improvement they could make would be the meals - they could have more options for those with dietary restrictions.

Great facility and staff. Any time I had a question it was answered timely. Their attention to family and resident was outstanding! Great atmosphere. The dining experience with a choice of entrée was very nice. You will definitely never be hungry while there! The activities were inclusive. Overall great facility!

I would tell others that the community has really nice staff. There has been staff turnover since my loved one has been here. Overall they have a good staff to take care of the residents. It is a friendly place as well.

Has some of what we need but not enough