Serenades at The Villages

My mom passed away a year ago. The overall experience At Serenades was awful. Mostly due to under staffing issues and under trained staff. End of life or near end of life care was abysmal. My main regret for my mom's last days is Serenades.

I have a lot of displeasure with the care, activity, medical attention, communication and general care. The industry in general, under perform their promises and continue to raise rates and fail in a lot of areas.

Do not let your loved one live here. It is woefully understaffed. There are some very nice people there trying very hard to do a good job, but they are overwhelmed. The place is not clean and once care gets near to end of life, they are at a complete loss on how to care for your loved one. Incorrectly medicating, not turning patients to prevent bed sores, poor communication, lack of training and bedside manner. I don't have nearly the space in this review to go over everything wrong with Serenades, but rest assured, you do not want anyone you love here. They will put your loved one onto Hospice almost immediately. Not to give better care, but to make more money for the facility. It is a for profit system and it shows. I wish the best for the staff who were caring and trying hard. I wish nothing but the worst for the Serenades management and the parent company of Serenades. There are plenty of other choices for care. Do not go here.

Overall it was great experience, my mom made friends and the staff made her feel at home. She went to the daycare a few days a week then stayed for a respite stay of 10 days. I think they could have more activities but it is more like a boutique size which is nice as I feel they get more specialized care. It was at the top of my budget and I had to leave her in respite two days longer than planned as there was a virus going around. I didn't want to pull her out till I knew she wasn't contagious and I thought hat is why at the end of her stay the place didn't seem as clean as they were sequestered so I am sure the cleaners were kept at bay

We had had a good experience with memory care at Serenades at The Villages. Overall I am very pleased with the treatment of my wife and the care she has been given there.

Good facility, friendly staff, good housekeeping, and good communication. They did not provide the cognitive therapy that we were expecting. The meals were average. I would recommend this facility to family and friends.

I wish I had chosen Serenades from the beginning. Management is hands-on. They are attentive to the residents and responsible to the caregivers. They do return calls. They provide me with alerts on the times when someone is coming to visit my person. They ask if I have any concerns. Meals are very good. I can't be there every moment, and I appreciate the care they provide to her and that they do what they say they're going to do. It’s definitely worth the cost.

I can't say enough good things about Serenades. Compared to the several facilities he's been in including Ohio and A Banyan, there is no comparison. Serenades has the most kind and caring Nurses and CNA's I have met. I hope this helps. This facility is awesome!!

I would recommend that you have a conversation at this community and that you check it out for yourself. They are not a one size fits all it is all up to what is needed.

I would advise to stay away from this community. If your loved one is at early stages of needing memory care and just needs a little bit of reminding this place may work. However anything beyond that they are not willing to help with it and require outside help. We were lied to, we moved our loved one from another area in Fl and i forwarded all information to make sure that there weren't any issues with insurance. They had the information and stated that she would be able to be seen by the doctor because she was in network. Once we got there she was never seen by a doctor and advised that her insurance was not covered. They could not manage her medication because of the doctor situation. When I moved my mother she was supposed to go by medical transport in a wheelchair and I was supposed to be called when she was picked up and I wasn't notified until after 1 hour later. It just wasn't run well and bad communication. The director of nursing left and no one was notified of it.

Totally unsatisfied with the staff at Serenades. The sales person stressed the beautiful facility, but underplayed the staff. Not enough persons to take proper care of residents.I was told one thing by one person and another thing by a second person. Never got the full truth. The nurse shortened the hours of the aide I hired by two hours. My husband fell one hour after the aide left. I never had a valid explanation of how he fell and broke his hip. He had hospice service there, but when He was released from the hospital, Serenades refused to take him back even though my monthly rent was paid. I am still trying to get my refund.

Managerial staff completely incompetent. There’s a total lack of communication between the managerial staff and the clinical staff. Don’t let the beautiful facade fool you. If you Have a family member that can not advocate for themselves or do not have a medical professional in your family, I would not recommend this place unless you want your loved one to suffer like our family member and family did.

A friend of mine lives there and I visit.the place is beautiful the people are wonderful the staff is the best the activities are awesome there's always something going on I was watching the interaction that the activity department has with the residence I've been to other places and you barely see them do anything Interactive with the residents

To whom it may concern: I was very impressed with the Serenades at the Villages in Lady Lake, FL. You walk in and it feels like home. Everyone is gracious and very helpful, especially your community relations personnel. It also impressed me how clean and bright the facility was. If a friend or a family member was needing a place live in the declining years I would highly recommend the Serenades at the Villages.

When we first moved our family member to Serenades it was outstanding and continued that way until September 2017. Since then the care staff was reduced. Followup from all staff is non existent. The lack of care has dwindled. Team [removed] is no longer involved with the activities. Some of the newer residents should be there as their needs/actions require a higher level of care. There are some very caring aides, unfortunately they are overworked. What was once outstanding, is now in a tailspin and needs corrections.

Everything is working out pretty well for my in laws with their move to this community. It is a very nice place, and we are comfortable with their move here. We know they are safe, and in good hands. The staff is good, it has been a good experience working with them. I would recommend this community to my friends,and family.

Loved it, is was perfect, small, just memory care and very homey feeling. The entire concept was great and I think we will go with this one

Amazing care throughout the building, the caretakers have become family. I suggest this community all of the time to anyone that asks. 5 STARS

Serenades by Sonata is by far one of the best Dementia focused facilities out there. They go the extra mile and make sure that residents are treated with with the respect and compassion they deserve. I recommend this facility highly and without reservation.