The Harrison of Wildwood

There seems to be high turnover. Communication is poor. I'm the one who has to ask for a meeting to discuss care, concerns, meds, doctor assessments, etc. Until recently they didn't always clean, change sheets and do her laundry weekly, like the contract states. There have been 3 rate hikes for various reasons. I'm sure it is because of turnover in management and nursing positions. I'm told they are trying to find their footing, and it will improve. Everyone is always nice and quick to get back to me, but I'm the one who reaches out. Over the years with family, this is the third facility I have dealt with, and each of those places had quarterly meetings with family members. The only meeting they scheduled with me was to inform me of an [fee removed rate increase as of [date removed]. That was after the [date removed] increase. Of course, memory care means another increase.

My loved one was previously a resident at The Harrison of Wildwood and the overall experience at this facility was good. However, communication with the family was poor. There were ownership changes and with that change, there was some decline.

Make sure you have your information in writing! My brother was there less than 24 hours before he passed. We had paid to join the facility and the 1st month. They refused to refund us any money and just kept giving us a run around!

The place was fine, except for terrible staff turnover, including in the kitchen. A couple weeks after my mom moved in a chef quit and the food got awful. It was clean and everyone was very nice. But there were a lot of inconsistencies with services, due to the staffing shortage.

All of the staff that I have met have been very nice, very professional. The overall facility looks very clean and well kept. I rated the cleanliness a 3 because they weren't cleaning my loved one's room very well and I had to ask them to change her sheets. The contract states that room cleaning and sheets are done weekly. I spoke to management and it has been rectified. The management has an open door policy and has been responsive and proactive with any questions or concerns. They were all very helpful when my loved one moved in. They even suggested movers. The meals and atmosphere are of restaurant quality. My loved one and her friends always comment to me about the good meals. I would highly recommend Harbor Chase of Wildwood. They were recently bought out and as of today they are Sagora. That said, I hope I can say the same good things after a few months under new ownership.

I cannot rate the food since I haven't seen nor eaten it! But, even though my aunt tells me it isn't good (!), she starts asking when it's time to eat at least a half hour early and rushes to get seated in the dining room! She has dementia and seems to be getting excellent care. She has made friends and interacts with the people all day. She was previously in a place where she stayed in her room alone all day and slept most of the day. I would recommend HarborChase of Wildwood to others.

My loved one is currently a resident at HarborChase of Wildwood and everything has been great for her so far at this facility. They have my loved one's medical issues under control with their personnel that come to the facility. My loved one is finally seeing the good again. I would recommend HarborChase to family and friends.

They can improve by, having staff feed, bathe & care for residents, ask them not to blame the other shift, and not require additional private caregiver services. It wasn't a good fit. My loved ones care was extremely poor. I was the one who bathed, dressed him, and made sure he ate. Disappointed wasnt the word. We would not use or recommend HarborChase.

HarborChase of WIldwood needs to work on their follow through within their nursing staff. They also need to have more consistent good meals. They also need to have more encouragement of socialization between the residents.

I would recommend to others for their loved ones depending on their needs. The friendly and caring staff stand outs to me. The communication with the staff was well with the family. They have a lot of indoor activities available for residents to participate in.

The communication was poor between the staff and families during COVID. When I was able to go into the community, the staff were very kind and friendly. I would say to try the community, and be extra viligent for your loved one's care.

Harbor Chase community had several activities for the residents to participate in. There was painting, WII bowling, they even had poker nights. The food was okay. The apartments at this community were pretty small, but they had a lot of natural lighting and were adequate. Even though this is a newer community, the carpet could of used an upgrade.

Clinical staff is completely incompetent. If you have a loved one that can not advocate for themselves, I would strongly reconsider. I give this facility zero stars.

Run away as fast as you can. They will say anything to get you in. And once in watch out. During the lockdown I was told the help was coming in and visiting the residents. Asked my father and said would just drop off food and leave. My father called for help once because he wasn’t able to get out of bed. The aid came looked at him told him it wasn’t his job and left. I had to hire a private CNA to go in and check on my father because I wasn’t allowed in. When she brought my dad out informed me room was filled with dirty dishes, bed unmade and stunk. Upon examining my father we realized he had taken a terrible fall and called an ambulance. He never went back.