ProMedica Brightwood

I VISITED MY HUSBAND ON [date removed]. WHEN WERE LEAVING AT 3:30pm, WE TOLD THE PEOPLE AT THE NURSES STATION THAT HE NEEDED TO BE CHANGED. I OVER HEARD ONE OF THEM SAYING I AM GOING HOME. HE DID NOT GET CHANGED UNTIL 7:30PM THAT NIGHT. ON [date removed] I CALLED MY HUSBAND HE SAID HE WAS HAVING CHEST PAINS AND HE WAS HAVING TROUBLE BREATHING. I HAD TO CALL THE NURSES STATION AND TELL THEM ABOUT THIS PROBLEM.

We visited a patient on Sunday afternoon. There were dirty dishes everywhere. The sitting room was cluttered with dishes, wheelchairs (broken?) and the covers on the sofa were messy and falling off the sofa. The person I was with wanted to go back to bed. I didn't see that he had a call bell. I went to the nursing station. One person was sitting there. She ignored me until I called out to her. I asked if someone could take my friend back to bed. I was told "I will get his aide". I stood and waited in the hall. Had been hearing a call bell going off while we visited , 20 mins to a half hour. When I went to the hall I saw the light on outside a room and was realized that it was the one I heard beeping. There was an aide (?) there loading dirty dishes and I asked her about the light. She snapped at me "we will get to it when we have time". Frankly I was horrified. .In my book a call light takes priority over everything. …. certainly picking up dishes! A patient could be in serious trouble

Within hours of arriving I walked into a nasty dirty room. Blood in the shower drainage, a/c-heater vents clogged as if I was ready to make a pillow. Found cookie crumbs on the 1 thin sheet of the bed. Asking for ice or meds is like asking for a new arm. The Rachetness runs at an all time high. When ever you speak up or report the issues the Rachets retaliate by taking their time if any service's. In addition, I went to Powerback COVID Free. I was at St. Joseph Hospital prior with no positive COVID. Day 3 at Powerback and I come up with COVID. This place is a nightmare and should be shut down.

I was so disappointed in my stay for 15 days. The therapy department was Absolutely great. I could not have asked for more. However, the rest of my stay was just horrible. I had one day nurse who was so very kind and helpful ([name removed]). She went out of her way to help me. I was in on Christmas week and the partying and noise was Unbelievable. Residents would ring their buttons and it would be forever till someone came. I counted 35 minutes one time. The food was really bad. If you can put up with all the other stuff the place was great for rehab.

My friend has lipoma and the staff know her legs are huge..staff did even have the legs on wheel chair to elevate legs..took 5 days for her to get a jerri chair..staff is horrible..she waits one hour after call. button.. she hears staff partying and talking but not responding to call button..this holiday time and even worse. She there for hip replacement..her therapy people are great but the staff is Horrible

This place is horrible. My Mother has been here for rehab only 3 days. Every day we have found her in a wet diaper, urine all over the bed which she is laying in. You put the call bell on for help and no one comes. She is able to tell when she needs to use the bathroom but she does need assistance and they do not come in time. I am disgusted and at my whit's end. She needs the physical therapy to recover after a stroke so she can get back to her home. We have talked to the charge nurse each day and they are rude and do not care. They appear sort staffed so this makes their attitude worse. I wish I knew who to contact or what to do to make this situation even slightly better.

The expertise was phenomenal & great for my nana she loved the food and the care that was provided was exceptional . I am very pleased with everything !

Would never recommend this facility for someone who needs assists with getting out of bed and getting the strength back to feed him or her self and to be able to take steps. Definitely not orientated for this type of care. Very limited staff on weekends who are overworked and try to do their best at the expense of the patient who needs a little extra TLC.

My father has been in Powerback Rehab for three days. The staff don’t care about their patients. My father has a broken fibia, fractured arm and an infection in his hand. He was admitted at 5pm ish. They did not review his chart until 7 pm. He did not receive any diabetic, pain medication or medicine for the infection in his hand till after 11pm. Their excuse was “we have a process”. When I called to speak with a nurse about my concerns she was rude. My fathers needs assistances to eat, , he needs assistance with using the bathroom, they don’t assistance him. He can hit the buzzer and it will be going off for 45 minutes, NO HELP! They bring his medication and give try to give him Tylenol instead of the pain medication prescribed . My dad will ask where his medicine is and they say “ohhh you don’t want Tylenol?” One might say they are trying to keep the medication for themselves. The rooms and bathrooms are dirty run down and his room smells. If you have a choice don’t bring your loved one here. Short staffed most of the nurses are rude and don’t again they don’t care. Such a shame. One would thing that those who work at this kind of facility one would be loving, carrying and kind to someone else’s loved one who is in for care!

PT is the only reason I would give 1star. My 88 year old mother had surgery from a hip fracture with no complications whatsoever. She was discharged 2 days later to receive PT from this facility and all labs were completely normal. Having been there once before l was well aware of the lack of care and attention an elderly person receives on a daily basis. I had learned this the hard way from her last admission and it became necessary to have our caregiver there when I was not. This time around, after 6 days my mother was infected with C-diff (confirmed later) having diarrhea and a fever at which time her nurse called 911 to be transported back to the hospital. While in ICU, diagnosed with a very bad UTI and Sepsis requiring a blood transfusion before any antibiotics could be given and C-diff result was pending. When I called Powerback Lutherville a few days later about my moms personal belongings, they just simply said everything had been boxed up and put in storage without even asking how she was. I called the DON to express my opinion (and that of our caregiver) the lack of care my mother received. Our observations of leaving her in a diaper after her catheter was removed (instead of using a bedpan) days after catheter should have been removed, never seeing an aide or nurse change their gloves, and used the same washcloth during the course of a day. Trays of food left uneaten, although when I called to find out, response yes meals eaten. I called the DON if they ever sent out a stool specimen for lab testing. After having to look this information up on her computer system, said yes and that the result was received in the day before confirmed positive. I was told by a health care professional at the hospital my mom was sent to and STILL IS, now needing a feeding tube to stay alive, the guidelines for "Standard of Care" in a healthcare facility is to notify the family member AND the facility the patient was transferred to if having a positive lab result for this infectious disease ASAP. THIS IS NOT A FACILITY FOR THE ELDERLY THAT CANNOT CARE FOR THEMSELVES!!!!

Their Doctor is prescribing insulin along with TWO other diabetic meds which will put me into diabetic shock ? The food (veggies) are overcooked. The order forms clearly tell them HEART HEALTHY, yet the meals have 3 carbs per meal along with more fat in 1 day then I consume in 2-3 days ? Nursing staff is told to get sugar tests 2 hours AFTER dinner instead of right before dinner and 2 meds, yet the staff isn't smart enough to do this ! Go someplace else !

Mom is there. Very poor coordination of care. Doctor fails to write orders. When I ask her in the presence of the nurse where a medication is, they both look at me blankly. The doc actually says, "oh, I'm sure it will turn up" .. The nurse rustles around in a drawer and finally finds it but of course over the weekend because there's no order none of the other caregivers can give her the medication. They don't know how or are unwilling to contact the doctor. Mom's call bell doesn't work and so she has to ambulate to the bathroom alone (at 90 and a fall risk), and finally someone gives her a bedside handbell. She's about 50 feet from the nurses station, no one is going to here her. They say the will try to fix the bell maybe but you know...it's the weekend. She's a vegetarian and they keep bringing her meat for meals. Unbelievably hard to communicate with people there. They don't seem to get she still needs care over the weekend and at night.

I spent approximately two months at Powerback. I was released about two weeks ago. So, this is all current information. The physical therapists are great. [Removed], were top notch. Unfortunately, I have nothing positive to say about the rest of the operation. They had me on medicines that were not part of my daily regimen, based upon my doctor's prescriptions. For example, they had me on a Statin and my cholesterol is not a problem. It would take at least 30 minutes to answer the call bell. Luckily, for me it was only for more ice water. This was not so for my roommates. Due to their injuries, they were in constant pain. The nurse would come in the room and, in a very unfriendly manner, ask "What is wrong?". Food was tasteless and served at such a low temperature that I was concerned about bacterial infection. Bins that held the pitchers for cold drinks had ONE level of ice - certainly not enough to keep them cold enough to prevent bacterial infection. Hot food was not much above room temperature. As far as scheduling, more than once both PTO and OT were scheduled within 15 minutes of each other. The admin function is a joke. Do yourself or your relative or friend a favor and stay as far away from Powerback as you can.

My friend was a patient at Powerback in Lutherville, MD. She was able to gain strength that she needed to heal and get back to her life. Her therapy was wonderful and she even went back for out patient therapy.

I have a friend who has been in PowerBack for over 3 weeks. They didn't start rehab for 4 days because they "weren't fully staff because of the holidays". They ran out of his medication, (how does that happen), so he didn't get it for 2 days rendering him unable to function normally. The patient care leaves a lot to be desired. They leave people on the toilet and don't check on them until their legs go numb. Please read the reviews and send your loved ones elsewhere to get proper care.

I would not recommend this facility to anyone. They didn't properly care for my loved ones surgical wound. She ended up with a severe infection, for which she will be on IV antibiotics for 3 months. They waited until the infection was horrific. They also didn't treat her UTI. To top it all off when I called the day after she went to the hospital via ambulance and asked that they out her personal belongings up they didn't see her cellphone or tablet. Stealing from the elderly

Excellent care and rehabilitation center. They were very professional and helped my mother through a very difficult time. She fell and broke her hip. We were very concerned with her ability to return to her house, since she lives alone. She was able to return home and is doing well.

Caring staff and excellent rehabilitation!

STAY AWAY!!!!!! HORRIBLE! We chose this place based on the reviews. I don't know where these people stayed but it definitely was not Power Back! We checked my mother out after 3 days for rehab following a heart attack. First, no one greeted her or explained exactly what to expect. They basically left her in a room for 15 hours before she even saw a nurse. PT and OT came in 4 hours later. During this time no one explained to her why she could not have a shower. She became so upset I had to leave work to come calm her down. Second, the food is horrible. They are supposed to have a licensed nutritionist on staff, but they must have printed their degree on line. The food is neither heart healthy or diabetic friendly. As a result, her sugar soared to over 400. They did give her some insulin, but they gave her the wrong kind and amount and almost put into a diabetic coma. Fortunately, this was the only time she rang the nurses station and some one actually showed up immediately instead of waiting for 2 or more hours. if the LPN had not showed up we would have been planning a funeral instead arraigning for home health care. The grounds and common rooms are clean and beautiful, but housekeeping only came to room once in a 3 day period. My mother's bladder leaked a little, and she waited for over 6 hours for her bed to be changed. That was the only time her bed was changed and actually made. I understand that Power back is a for profit, managed health care business, but they really need to spend a little more money on more staffing and guest services. I will never recommend this place anyone!

Wonderful Experience. I was at PowerBack for three weeks for rehab for my injured back. From the moment I arrived at the center, I knew that I would be ok. The staff were very kind and made me feel welcome once again. I had been a patient at PowerBack two years ago and had a good experience and that is why I wanted to return. The nurses and techs were very competent and kind. The therapy was great! They sometimes pushed me "hard", but did what they were supposed to do to help me get my "power back". The food was good and better than my first visit. I am glad to be home but if I need rehab again, (hopefully not), there is only one place I will go - to PowerBack.