Prestige Senior Living High Desert

Everyone from the main supervisor to the people who make meals and clean, they were very friendly, helpful and all around great people. They make you feel like family. I will refer anyone needing senior living to them.

I would tell them my mom is happy there. She always says how nice everyone is and what great care she gets. Meals a 4 only because the food doesn't get to the residents hot. Cleanness a bit lower due to staff shortage and not getting in to clean apartment weekly for awhile.

They are an excellent facility for wheelchair and scooter users. The facility is conveniently located and an easy access to the door.

My dad is fairly annoying and difficult, and they have been nothing but patient and kind to him! The location is great! Staff are very friendly and the price is competitive to others in the area.

Prestige Senior Living is a clean community and the staff members are friendly. However, the room they provide for respite was terrible.

The staff are friendly & helpful, so far a good feeling about Prestige, clean, good meals. A tour around the area would be fun, to get out & enjoy a change of scenery. As far as cost goes, everything seems way to expensive!!

They are very much interested in their clients. And they are very friendly and they also take upon themselves to become family. And they know each person and animal's name including ours as we visit.

The staff at Prestige Senior Living High Desert are very kind and attentive to my mom. The housekeeper does a thorough job of cleaning. The laundry comes back in a timely manner and nicely folded. My mother only eats dinner in the dining room, but always says that the food is good. There are several options also. When I call to check on how my mom is doing, the staff are great at taking time to talk to me and explain well what's going on. The move in went smoothly. We were able to get in easily to measure the apartment. The maintenance man was quick to change the door swing on the fridge and get the cable hooked up. Both my mom and I are very pleased with Prestige and glad that she's there. It's saying a lot that she likes it since she initially didn't want to move into Assisted Living. The staff make her feel special and even spoil her at times. As for rating the value for cost, I'm torn. It's expensive, but they do a fabulous job of caring for my mom. I would recommend Prestige Senior Living High Desert to others.

It is best if you are independent if not I hey will over. Charge you every penny that they can. Do not use for respite. I picked this community, because of the advertising, and from visiting.

Very supportive, caregivers. Management is very responsive to an individual's particular needs.

They worked well coordinating her move in. They were really helpful with the dog care when my mom went to the hospital. I wish they were more clear on the additional fees. That number moves constantly and is often higher than budgeted for. My mom has been using the extra services because they've been offering them to her. She was unaware she has been paying for each thing versus them just being helpful. I've had to coach her to decline services she doesn't need.

The only suggestion I would add for improvement is a bit more laundry help for someone with ALS. Also, someone to go in the room on the first day to help set up the way a specific patient needs it. I would definitely recommend this facility to family and friends.

I went with Prestige because of [name removed], he is the admitting director and he was very personable, open, and explained everything in detail. He also took the time to talk to my sons and explain everything to them as well. For the most part, the staff are wonderful but there are always those few. I would tell others looking to just be nice and polite to the staff because I have been that way and have had no issues, if you treat them well they will treat you well back. I would recommend the facility to others looking.

At this point I would not recommend that people move here. I am hoping that things get better over time due to the recent turnover that they have had. The staff are great and my mother loves everyone here. Everyone is nice to her and friendly. The food is not good and the few times that I have been there when she has dinner it is just not good quality and does not look appetizing. I think that they could do better with the food and the hours that the food is available. I realize that there is a lot of turn over and the shut downs and I just feel like the communication could be better

I would advise to look around else where at other communities. Once this community received the deposit it was like they got what they wanted and then the communication stopped. There was ongoing issues with them not doing what they needed to do. They are supposed to deliver meals and they keep forgetting. It took them a few weeks to fix her shower after she moved in. The communication between the nurse and the patient is pretty much non existent and is the same with family also. The communication is poor and if it was not such a big deal I would move my loved one. Once my loved one moved in they did not help her around or anything she was just basically left to figure it out.

Very comprehensive tour. Very pleasant and well maintained premises. Good location.

We hope that when it comes time to put our loved ones in a care facility they will be well taken care of by people who care as much as family. Especially for the price they have to pay. We recently had a situation where my mother had a major surgery scheduled. She is the primary caregiver for my step-father and needed to get some respite care for him. She looked at several facilities and proceeded with Prestige Senior Living High Desert. She was well organized for her husband’s drop off. She had all the items he would need for the time he would be there. She had written down his schedule that included what he liked to do, bed time procedure and medications. She reviewed with the Prestige team the week prior with the head of the facility and again with the intake person. You would think that would be enough. Well she dropped him off and although the room was clean the one thing that was missing was a T.V. Her husband loves to watch TV. It was in the agreement, but they failed to have it hooked up and couldn’t get anyone to do it until Monday. After that, things continued to go downhill. She went back to visit the next day. Her husband was still in the same clothes he was dropped off in, hadn’t been taken to the restroom or bathed. They also hadn’t given him all of his medication. My mother was extremely upset and placed several calls into the manager of the facility. Later that day, I went to see my step-father. I stopped at the front desk and waited for a few minutes before somebody came out to help me. When I asked where my step-father was, they had to text all the workers in the facility to find out what room he was in. My heart sank. Really, this is how these facilities are treating our elders? We put them in places to help us, hoping they love their jobs and will love our family members, but instead I feel many assisted living facilities just to gain high profits of their resident’s money, barely providing basic care. The employees that are hired are just bodies that don’t want to be there. It’s truly heart breaking. My mother pulled him from Prestige and cancelled a major surgery in order to take care of herself to continue to care for her husband. I do not recommend Prestige Senior Living High Desert because of this experience. If they are doing this with respite care members what are they doing with the full time resident?

Giving this 4 Stars to make sure this review displayed. I would actually give this community 2 stars. Proceed with Caution! Respite Care was needed for our loved one, his wife & primary caregiver was scheduled for a major surgery. Full payment was required in advance. The intake process with the nurse at Prestige was a great experience, they understood his needs for medication, assistance with dressing, bathing and the restroom. They also confirmed a private room with a TV. The community is clean and updated. Upon check-in, the agreed upon arrangement of a TV in the room was not set up, but they promised they would get it taken care of. The following morning, we stopped in and he was still in his clothes that he was wearing when he arrived, his medication had not been administered, he indicated that it took forever for someone to answer the call cord to assist him with the restroom, he was helped to the restroom but no assistance was given for incontinence and resulted in him soaking wet overnight. The staff said there had been a misunderstanding and that they fully understood what needed to be done. Later that day, another family member stopped in and the staff did not know if he was there let alone what room he was in. They questioned whether we had the correct community and perhaps he was staying somewhere else. There was a lot of texting among staff to figure out where he was. There still wasn’t a TV in the room. Management took all day to return our calls from the morning. It was finally a call from the corporate office asking us to give them another chance. At this point, trust had been broken and we removed our loved one from this community. A refund was issued several days later. This community has good reviews, but there are no reviews from actual residents. The staff (very young staff) to resident ratio seems very low. I urge you to look at the job posting sites like Indeed. This company has horrible reviews from employees. I do not recommend Prestige Senior Living High Desert.

When we first looked at this facility we were told about the food options and flexibility for dietary restrictions. Although they do not accommodate specific diets, the representative expressed an opening to meet clients needs. Unfortunately all means come down from a corporation who has been unwilling to consider our loved ones kidney needs when plotting items for meals. The food is horrible. Meat is rarely able to be cut and is often served like warm or cold. When residents united about improving the food, promises were made but food quality has not been changed. Alternatives are supposed to be available but rarely are prepared. Most of the staff are friendly but some are snappy and outright rude to our parent. The rooms are to be cleaned weekly but most often they are understaffed and not cleaned. The new director [Removed] (since they fired the staff) has not returned our phone calls and has been inaccessible when we have attempted to contact him. There are bright spot with the new activity director who really seems to care about the residents. It's interesting that the management treats the residents as if they should be lucky to live there when they should be treating them like residents who pay to live there. We are sadly disappointed in the experience of this facility.