Pioneer Ridge

The community is friendly. They encourage residents to know and lookout for each other. The environment is safe. They plan community events to bring the residents together.

We visited several different places. They have managers that live on site. This was important to us. They also have a first alert neckless that each resident is given, this is important to us. Food was good, staff was polite and responsive to request from the residents.

I would say 5 for everything except I would give administrative staff a 4 because they have had so much turnover this past year (managers are great but they can't seem to keep assistant managers). Also food is a 4, my dad likes a lot of it but definitely has some pretty bad meals sometimes. I really like how this is the perfect fit in between independent and assisted living. My dad is independent but they have 24 hr on site staff, pull cords etc for things like middle of the night health issues, which he has used a couple of times. Otherwise he doesn't need help with daily care. But there are also people there who do require daily help which is provided by outside resources. I know if the day comes that he needs more help he won't have to move. Also the staff seems very caring. Overall he is very happy there and feels at home. The place is not modern or fancy but that is what felt more like home to him.

Pioneer Ridge was amazing. My loved one died 2 weeks later after moving in, but they were awesome throughout the whole ordeal. The staff really care about their residents and are so kind and accommodating to the family members as well. Top notch facility.

The cleanliness is mostly all good but the A/C unit in his room is filthy. They were supposed to swap it out but it hasn't happened yet. He has not participated much yet in the activities, but they seem to offer a good selection. They have the perfect mix of independent but with onsite staff, pull cords, etc. Overall we are very happy. They were a little disorganized when he first moved in (didn't have things ready due to lack of communication), but they quickly made the things right. He seems happy there. We would recommend this community to other families.

My loved one absolutely loves living here at this facility! The staff is always right there and eager to help with anything that they can. The facility is always very clean. A lot of residents have their pets with them here and there are never messes in the hallways or anywhere. The meals are great! They also offer 3 alternative choices incase the residents don't care for the main meal on the menu. My loved one is always busy participating in the many games or outings that they offer. I basically have to make an appointment with her just to visit her! The tour guide/administrator that we worked with initially is just darling and so helpful. She's still around and eager to help with anything. One time we were carrying groceries in as she was pulling into the parking lot and she hopped out of her car and offered to help us carry them in! Everything is just wonderful here. Mom also has the freedom to come and go as she pleases. If she's gone out, there's someone usually there waiting to open the door/let her in when she returns at her expected time. This facility is also a bit more affordable than some others. I would absolutely recommend this facility to family in friends, in fact I have. I wouldn't mind living here myself!

We love love love them, they are very amazing. They just genuinely treat you like family and really care about the residents. Appear. Sadly my mother passed away not long after moving to Pioneer Ridge but they treated us like we were their own family. I so wished we would have moved Mom there much sooner. She loved it

They could do a better job with initial set up of the rooms for things like internet and cable (since internet and cable has to go through them) We picked this community because, it was recommend from a list of places provided to us.

Moved my mom here in [date removed]. She is so happy. Making lots of friends, eating well & thriving!! Management is Awesome! They serve during meals, check on residents and treat them all like family. Mom has dementia and the staff is so patient & caring when she needs anything, they are wonderful to help her. Highly Recommend Mckinney location! Go for a tour and eat a great meal while there!

Very nice place. Saw the grounds and met some of the residents. They were having a donut social. [Name removed] (I believe was his name) introduced me to some of the residents there. Everyone I talked with said they love living there. It looked really clean. Furniture and décor was a bit dated but still nice. It was decorated in red, white, and blue for Memorial Day. Will schedule another visit for my mom to see when she is in town in a couple of weeks. *Edit* I took my mom for a visit yesterday. She did not like that there was not a full kitchen in the apartments and has decided against Pioneer Ridge.

Very nice place. Saw the grounds and met some of the residents. They were having a donut social. [name removed](I believe was his name) introduced me to some of the residents there. Everyone I talked with said they love living there. It looked really clean. Furniture and decor was a bit dated but still nice. It was decorated in red, white, and blue for Memorial Day. Will schedule another visit for my mom to see when she is in town in a couple of weeks.

I would tell others that our issue with Pioneer Ridge is the turnover in management and staff members. My parents have been here about 8 months and they have had 4 turnovers already which then leads to some other issues. As of right now, I would not recommend the community.

They staff are very friendly and very open. They have had a lot of changes with the management, but the new people seem awfully nice. They do well with the food and they offer a variety. The are accommodating with requests. Overall, for what the residents ask, they staff do really well with it being an independent living community. There is a goodness when you walk into the community. It gives you a relaxed feeling.

I think they have had a good amount of staff turnover, but the ones that are there are quick to respond. My mom really likes the fact that they offer an exercise class every morning. The dining experience is slow and is served in courses. They always offer fruit and snacks throughout the day. It seems very friendly. I like the fact that have a home care agency that comes in and provides care. It is absolutely beautiful out back. There's a deck that overlooks the private golf course. The view is beautiful. They offer a guest suite on each each floor for visitors to stay in. I feel like they have done a very good job of keeping the residents safe during this time of COVID.

Perfect fit for my mother, even with an out of town move! Basically no adjustment period. She is very happy and comfortable. She loves the residents, the staff, her room and the food. I knew when we went in for the tour this was the place!

At the top of the price range for moms budget however, Pioneer Ridge is almost perfect