Palms at Bonaventure

The staff is pleasant and patient with my dad. They keep me updated on anything that may be happening with him. He loves it there! His room size is a bit small but he seems to have made it work. The amenities are wonderful.

MY PARENTS LIVED HERE FOR 6YEARS UNTIL THEIR PASSING. THEY HAD EXCELLENT CARE. STAFF GENUINELY CARES. THEIR ONLY COMPLAINT EVER WAS THE FOOD. EVERYTHING ELSE WAS FANTASTIC

The Palms is sunny and bright. The staff is caring, they have made an attempt to get to know myself and my husband personally. The dining program is fantastic, we look forward to each and every meal!

The Palms staff were exceptional, displaying a high level of competence and genuine care towards their guests. From the moment my Mother arrived, they welcomed her with warm smiles and a willingness to assist her throughout her time there. What truly set them apart, however, was their genuine care for the well-being and comfort of my mother. They went above and beyond to ensure that she felt at home. They showed a sincere interest in making sure she had the best possible experience. Their caring nature extended beyond their professional duties. They took the time to engage in meaningful conversations, getting to know her on a personal level, and making her feel appreciated. This personalized approach made her feel like more than just a patient, but rather a part of a warm and welcoming home community. Thank you again for everything.

I moved to The Palms about five years ago when my loving husband of over 40 years needed Memory Care. I can say with all my heart that the Memory Care Caregivers are my Angels. They took such wonderful care of my husband. Just seeing the love and care they gave him put my mind and heart at ease. After he passed away I chose to stay living at The Palms in their Assisted Living community. it's my home. I have made many friends here. I love the people, the care I receive, the delicious food, and most of all, the activities. Living here has enhanced my life more than I could ever imagine. Thank you to all the amazing staff for taking such good care of me! Love, Eva

I think the staff are really friendly and helpful, especially considering my loved one's attitude sometimes. They do the best they can. And the facility always seems clean. With the food, I think they just oversold it. They make it sound gourmet, when in reality it is more like cafeteria food.

The staff seems to be concerned about my mom. They seem to be very attentive. The facility is very clean, and it's a very friendly community. It's working out so far so good. We definitely plan on keeping her there.

I am very happy with this community and they do a great job taking care of my loved one. The staff is very friendly and helpful in the memory care unit I would recommend this community to others based on my experience

The value is pretty reasonable and we do believe they are trying their best. They had to shut down the activities within the facility for awhile but they have started to slowly bring them back with limited people able to participate. They have also started the second round of vaccinations. They have a wonderful well tended to grounds with walking pads, a lot of greenery and bird feeders. It is really well set up.

The Palms community is a very nice place, it is pretty and very clean. It is like living in a luxury hotel. Some activities the have for the residents are singing groups and games. From our understanding the food has been pretty good and he really likes the variety.

It was a very caring community and they provided excellent food. They helped out the residents whenever they needed something. The facilities were excellent. My sister's room was great. They have a beautiful dining room, chapel, library, and really everything you could ever need. We chose this community because is was reasonable, their nursing services were outstanding, and I really felt I was able to work well with the administrator and her her assistant.

We chose to take our loved one out, due in part to a point system that raised costs (with very little notice) and we could not see the increased level of care after the price increased! The facility looks great from the outside. The rooms are fairly large. But sadly of average cleanliness (it should have been better). Most of the staff were friendly although it truly depended on the staff on duty. Weekly staff (were for the most part) 'nice', however I had concerns about a couple of the RA's/Caregivers on the week end staff. My loved one was in the memory care facility and I found my loved one in clothes that were on backwards and hair disheveled. This concerned me deeply as these patients need help dressing. Overall a 3 star rating

My mother-in-law finally had to take advantage of assisted living after a life of independence. It took a lot of searching for just the right place and we were happy when she consented to take residence in The Palms. My family has found her move to this facility to be a good fit for her and us. The employees and administrators are easy to work with and we can see a big difference in my mother's attitude about this change in her life. We have shared meals with her in the awesome dining room and I have given my compliments to the chef. We are sleeping better knowing she is in a safe and watchful environment.

During the tour we were able to share a meal with some of the residents. The food was good and we got to get an honest look at the community. The one issue I did see is that they only have a Nurse on duty for 16 hours a day and the other 8 it was a CNA. My wife's needs require 24 hour supervision and this situation did not work for her.

Everything is going very well for my father at this community. The community is very nice looking, they keep everything nice and clean. The staff has been wonderful to work with. There are nice activities offered. He enjoys the food, they serve nice meals. This is a community I would recommend.

I think that they are short staffed and that information does not always flow down to the caregivers. Our experience is that some of the people are stellar, but other people are just not. It just feels like some of the staff are not as intuitive as others. Overall, it's the best place around and they are kind to her. As far as communication, all that is very easy and open.

They have done really well. They take very good care of my dad. He has a lot of problems and they help out with everything that he needs. It has really been a very good experience so far and I would highly recommend The Palms at Bonaventure .

Brandy, the director, is great. She offers really great customer service. The facility is very nice, and all the staff there are great. It is an amazing place.