Pacifica Senior Living Fresno

Nice rooms, amenities and grounds; friendly staff. I would recommend.

The staff is friendly and helpful from the sales staff to the care givers. Our sales director, [name removed], went above and beyond to get us into a room as soon as possible. He still checks in with mom off and on. The resident care director is great. They provide transportation to doctors appointments. [name removed]the bus driver is very friendly and helpful. All the rooms are spacious, and the AC works great. The care givers are friendly and usually timely to respond to requests for help. There have been instances where she's had to wait over an hour before someone responded. The food is good but could use some improvement. Some dishes are better than others. Sometimes the food has been cool when served, especially in the smaller dining room. Overall, we would recommend Pacifica to someone looking for a place to live.

Skilled and affable staff. Pretty good time response for request for assistance. Communication between departments or tasks could be better I suppose as in most institutions. Otherwise, I give Pacifica of b+ to a-.

Yes they have room service, WITH a $10.00 charge per plate, per that service. Grubhub doesen't' even charge that!! $20 for laundry They have taken away the right for residents to put a wreath on their door. The staff is so short, there are times when residents can't do some activities. They use to take out the trash. No, the resident must take care of that. What will they take away or charge for next?????

Pacifica treated my mom very well in the few short months she lived there. It is a very nice facility.

My loved one is a resident at Pacifica Senior Living Fresno. The staff is AMAZING! However, it's the new owners that are failing. The carpets are nasty and should be replaced like we were told at the time of our sign up. Their staff is way over worked. The new owners don't treat them very well and staff are leaving and they aren't hiring more people to replace them. The food quality and portion sizes are going down hill FAST! They no longer have a chef, only 1 cook and it shows! It takes way too long to get food and we were told by the cook that all of the meals are now pre-made meals that they just warm up as they are ordered. They don't have any activities, except for bingo or cards after every meal and also an art class. Overall, for the cost, they need to do better.

Overall, nice. Meals lacking. Too much grease, Hispanic food, cockroaches (saw 1 in kitchen area.) Maintenance poor, housekeeping weak (lackluster). Overall, appears they are trying to save money such that it compromises residents needs/comforts. Staff good with few exceptions. Lots of residential complaints. I am comfortable for cost. Affordable, yet overall I would not recommend if you can afford more. Unprofessional and extremely cheap on repairs and maintenance issues. Overall acceptable, yet lots of room for improvement!

My mom can't live with me for various reasons. Pacifica offers a variety of assisted living support that similar places do not offer. They are is taking good care on my mom.

I would tell them to definitely visit it and see if it meets the needs of your family member. Overall it has been a great place for my mom. I just wish they would accommodate her dietary needs.

What sticks out the most to us about Pacifica Senior Living Freso is: the helpful and caring staff members as well as the great shuttle service that is provided. The residents here also seem to be happy. The room sizes here are very nice. My loved one also had a friend who lived here as well, which is a main reason he decided on Pacifica.

We like the fact that it's light and airy. She has a nice view from her second floor window, which was really important to her. She also has an extra room, so she doesn't have to have her TV in her bedroom. She has some paintings hung in that extra room as well, and having that extra space makes her feel more like she's home vs. just living in a bedroom. The staff has been great. They're very friendly and look after her needs. She likes the dining service, although sometimes she gets a little tired of the food. She also likes using uses the hairdresser they bring in on-site.

The community is very clean and the staff members are very nice. The activities are opening back up which is nice, and they have opened back up the dining room. The food is not very good at all, but since we can eat in the dining room I am able to meet new people and have made a bunch of new friends. They take really good care of us and I am very happy here.

Before covid it would be a 4.5 out of 5 stars, and after covid they had to close down completely which we understand. The only way we could see our loved one, was to call her and she come outside. There was two ways we could do it, either come outside, or we could go to her patio and she could stand at her window and talk. She is 96 years old and we felt that she was to unstable to stand outside. The temperature in the summer time can be well over 100 and in the winter it can go down to the 30s, meeting outside was a little dicey to say the least. Our loved one has her own bedroom, bathroom, kitchenette and living room. Before covid they could use a pool, dining room, and library. They library was awesome for our loved one, she also had a group of people she would sit with everyday. It was perfect, we could not ask for better. During covid they would give the residents a menu so the food could be delivered to them, in a bad situation they did the best they could. Now there are no amenities, and she has lost all communication with her friends since they have to be confined to their rooms, which has been rough.

I toured this community today and thought that it was nice. They did a tour with me over FaceTime to keep me safe and they really did a good job showing me around. [name removed] was the person touring and she seemed to really care about me and the situation.

The people here are so wonderful, so welcoming from the staff to the residents.

We would rate Atria at 4.5 if possible. Very pleasant staff, and [name removed] was delightful. Attractions: nice-sized apartments, many open spaces/gardens, lots of activities for residents, laundry facilities available for residents, several meeting/activity areas. Detractors: limited choices on meal menu, necessity to change apartments if extended care is necessary, even though the main lobby was spacious and well-appointed, the seating appeared to be arranged in such a manner as to hinder conversation. Much of the seating was against the walls, with a lot of space between seating.

Beautiful facility. I met with an advisor here and the meeting was extremely informative and beneficial. I was advised that mom needs to be in a memory care facility. She is considered mid range alzhiemers/dementia. This facility is better suited for assisted and independent living. Very active residents.

My wife and I met with [name removed], who was very nice and gave us a good tour of Atria. We also had lunch there. Based on my observations of the staff, the overall facility, and the meal, I was very impressed. Unfortunately, they do not have anyone on staff certified to give a daily insulin shot, so this may not work out for my Dad.