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8.6
Review Score
Review Score
90 reviews8.6
Out of 10
5 star
57%
4 star
22%
3 star
14%
2 star
6%
1 star
4%
A Place for Mom has scored Orchard Park at Victory Lakes with 8.6 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Orchard Park at Victory Lakes has 90 reviews with an average "overall experience" of 4.1 out of 5.
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Orchard Park has been nothing short of amazing to me and my family. They are extremely helpful & generous with all of our needs. My mother loves being here & has already made so many friends. The activities that they offer the residents are wonderful & the outings are just another plus. We could not be more proud of this community & their wonderful staff!
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Response from Orchard Park at Victory Lakes
November 7, 2022Our team at Orchard Park at Victory Lakes appreciates the review, as we always strive for the highest standards of care. We work daily to provide comfort to our residents, and they deserve all the wonderful appreciation. Have a great day!
I was searching for a place for mom for months before I finally decided on a place. Orchard Park stood out due to the fact that they genuinely cared about moms needs. [name removed] was so hospitable and generous helping with all my questions. This community is not only beautiful but clean. This was a huge factor for me. Glad I chose this community.
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Response from Orchard Park at Victory Lakes
October 28, 2022That's fantastic to hear, Therese! We appreciate you taking the time to provide feedback to the Orchard Park at Victory Lakes team. It's lovely to hear that we're able to meet our resident's needs every day.
Definitely an awesome place. The staff is amazing and very helpful!! Very clean facility, and the food is very good! I have a family member that has been at orchard park for a while now and she absolutely loves it there. I love visiting as much as I possibly can.
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Response from Orchard Park at Victory Lakes
October 28, 2022Hi Jason! Thank you so much for taking the time to share your feedback with us. It's fantastic to know that you had a positive experience with our staff, and we hope to see you again soon at Orchard Park at Victory Lakes.
I toured several facilities before deciding on this one. Out of all the places in the area Orchard Park was by far the cleanest and had the friendliest staff. You can tell when the staff truly care about their residents and these guys do. Thank y’all for treating my dad with such kindness.
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Response from Orchard Park at Victory Lakes
October 28, 2022We're happy to know your loved one feels cared for and well-assisted at Orchard Park at Victory Lakes. Our team definitely goes above and beyond for the comfort of our residents, and it's wonderful to see them making a positive impact here. Thank you for the appreciation, Abigail.
Thank you for making our transition with my mother as pleasant as possible. This was the hardest decision in the world for us, but the best decision for her. She is now safe and happy in her new home.
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Response from Orchard Park at Victory Lakes
October 28, 2022We at Orchard Park at Victory Lakes give every resident a lot of care and consideration because we truly value their happiness and wellness. We're glad to see our dedication made a big difference to you, Stephanie, and your mother. Thank you for choosing our community!
My grandmother has been living here for 4 months and I am so glad we found Orchard Parks. The care staff is so patient and outstanding! Everyone is always quick to help and great at taking care of her.
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Response from Orchard Park at Victory Lakes
October 28, 2022We're pleased to hear that you feel your grandmother is well taken care of at Orchard Park at Victory Lakes. It's wonderful to see our team go above and beyond for the comfort of our residents. Thank you, Jacob, for the perfect star rating.
Orchard Park is a wonderful community with a great staff. They have been so helpful throughout this journey with my mom & always get my questions answered right away. I would recommend this place to anyone - not to mention it is absolutely beautiful!
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Response from Orchard Park at Victory Lakes
October 28, 2022At Orchard Park at Victory Lakes, we do everything we can to ensure our residents receive the highest quality care. We pride ourselves on providing the best services and feel grateful for the perfect star rating.
We toured with Orchard Park at Victory Lakes. The facility and staff seemed very nice but we were looking for a place that focused solely on memory care.
Response from Orchard Park at Victory Lakes
October 6, 2022Thank you for your delightful feedback. We always aim to provide exceptional care at Orchard Park at Victory Lakes to all our residents, and we appreciate it when their family members approve of our assistance. Maybe in the future, we can work on what you expected. Have a great day!
This is not a good place to take your beloved elderly family member. The level of service is extremely poor/inconsistent and the food is mediocre at best. They have Comcast cable TV, but are not set up to allow the resident to purchase an HD box (for HD reception)......seriously?!?! The WiFi is S-L-O-W........ They make all kinds of promises, but fail to fulfill them. They supposedly have 3 level of support (depending on needs), but cannot define them.......
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Response from Orchard Park at Victory Lakes
September 16, 2022Hi Dan, we're concerned about your feedback, and we assure you that we will investigate the comments you have shared. This is also not typical feedback, and we welcome the opportunity to meet with you further to discuss your reported concerns. Please contact our Executive Director directly by phone at 281-369-4404 so we can address your concerns. Take Care.
I think Orchard park had good points and bad points. Location was a big factor for us in our decision.
Response from Orchard Park at Victory Lakes
September 15, 2022Your feedback is much appreciated. We would like to hear more about the things at our community you think can improve because the foundation of our culture is based on trust, transparency, and teamwork. If you are willing to share your thoughts directly, please contact our Executive Director directly by phone at 281-369-4404. Thank you and take great care.
I toured Orchard Park at Victory Lakes and I thought it was fine. As far as activities, Orchard Park offered way more than the community we chose; but activities were not a priority for my parents. My parents chose another community because they preferred the size of their rooms and the outdoor space.
Response from Orchard Park at Victory Lakes
July 11, 2022Hello, and thank you for your feedback. We appreciate your comments about our facility. Our activities are aimed at creating a strong community and keeping our residents' health and happiness a priority. If you have any questions, feel free to reach out to our team. Have a great day!
Coming from another community the Orchard Park is a much better price. The staff are super friendly and really stood out to us initially. Considering our fathers condition the staff really just go above and beyond.
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Response from Orchard Park at Victory Lakes
March 30, 2022The team at Orchard Park at Victory Lakes enjoys hearing great insights from visitors and residents about their excellent experiences in our community.
It has been an honor to work at Orchard Parks at Victory Lakes Assisted Living and Memory Care Facility. The time that I have worked here it has been nothing but wonderful!! I have enjoyed every moment at Orchard Parks starting as a Care-Partner working my way up to Concierge. Every day was different and exciting, never a dull moment! I will truly miss everyone there. Thank you everyone for all the memories. I will cherish them all.
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Response from Orchard Park at Victory Lakes
October 4, 2021Thank you, Brandy. We appreciate all the hard work and dedication you gave to our community. We are thrilled to hear that you had an exciting, meaningful experience! You will be dearly missed! Thank you for supporting our community with the 5-star review.
We toured pre-pandemic. When we walked in, we didn’t see any residents. We got to view some rooms, and they seemed kind of small. Our biggest takeaway was it just seemed kind of dead. There weren't really any people around, and not much was going on.
Response from Orchard Park at Victory Lakes
September 10, 2021Thank you, Jan. Though we are sorry to hear about your experience, we really appreciate your feedback. We embrace whole-person wellness, and we incorporate tools and techniques to help residents enhance their lives by deliberately and consciously creating social, educational, spiritual, vocational, physical, and emotional engagement opportunities daily. That being said, we invite you to try and visit us again soon! Here is a link to view our daily activities: https://orchardparkatvictorylakes.com/residents-activity-calendar/. We look forward to seeing you again.
This is a wonderful place for family. My loved one is happy and does activities every day and has friends. My loved one is doing really well. The staff are very friendly and answer all of the questions.
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Response from Orchard Park at Victory Lakes
September 7, 2021Thank you for the amazing 5-star review, Diane! We are very happy to hear that your loved one is thriving in our community. We work hard to ensure that our residents build connections and enjoy our amenities to the fullest extent. Thank you for your kind words and for choosing Orchard Park at Victory Lakes!
We chose Orchard Park because when we went in to tour the facility. everybody was so nice and welcoming. The director stopping and telling everyone hi and knew every residents name and she introduced us to all staff in passing. We loved the open and friendly atmosphere. The room sizes here are perfect for what she needs. Their ability to go above and beyond to help is great, [name removed] is amazing and always made sure I got call backs and that I got through to the right people. My grandma loves it here and I would highly recommend them.
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Response from Orchard Park at Victory Lakes
May 26, 2021Thank you for sharing your experience with us, Gladys! Hearing about our director and staff is so encouraging. We are very proud of our team and their dedication to our residents. We're happy to have created a community that is so welcoming and to hear that your grandma would recommend us to others. Thank you for choosing Orchard Park at Victory Lakes!
Our loved one never complained about the food, and the value was reasonable. The community is newer which we like and they have activities. However our loved one just needed more care then what they could offer at Orchard Park.
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Response from Orchard Park at Victory Lakes
April 7, 2021Thank you for taking the time to provide your feedback and positive ratings. Our team is dedicated to providing the best care and service, and we continue to grow and improve our community when we hear from experiences like yours. We would like to speak with you directly to learn more about the needs of your loved one. Please feel free to call us and request to speak to our Executive Director, at your earliest convenience. Thanks, again.
All the staff members have been very friendly and very cooperative. Our loved one is being well taken care of, and she is escorted to three meals a day. They are offering several activities for the residents, and she does participate in a few of them. So far we have had no complaints and the pricing was competitive but lower then some other communities in the area.
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Response from Orchard Park at Victory Lakes
April 1, 2021Thank you for taking the time to leave us the great review! We are happy to hear that the Orchard Park at Victory Lakes team has been friendly and cooperative. Our residents are like family to us, and we aim to give them the best service and support possible.
The staff members are very friendly, it is an excellent facility. The rooms are very good, they would be a five out of five. In between residences they go in and updated the rooms so it looks brand new.
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Response from Orchard Park at Victory Lakes
January 15, 2021Thank you for the excellent review, Angela! We are elated to hear such great feedback about our community and team members. Our goal is to provide the best care and service and improve our community continuously. We are encouraged by your "five out of five" rating. Thanks!
the director is a very nice person and is engaged with everyone. He really wanted the residents to live in a nice place. They had a birdcage in the hall for the residents to feed a bird. The staff is very nice and went above and beyond to care for my loved one. the facility is extremely clean and neat. The communication was great. We received calls every 4-6 weeks with updates and they communicated their covid plan very well. They tried to make sure to come up with unique ideas so that we could see our loved one, including a parade, and a conversation outside with 6 ft of distance. I would recommend this community
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Response from Orchard Park at Victory Lakes
November 20, 2020Thank you for taking the time to write us such a wonderful review, Sandy! Our goal is to create an environment that residents can proudly call their home. We find ways for residents to safely interact, and we keep in touch with our families during these difficult times. It's great to see our hard work appreciated, and we're grateful for your recommendation.
See what the neighborhood has to offer and what’s nearby:
Orchard Park at Victory Lakes offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Orchard Park at Victory Lakes 8.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (281) 369-4404 to reach a resident at Orchard Park at Victory Lakes.
To reach a resident at Orchard Park at Victory Lakes call: (281) 369-4404
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.