Orchard Park at Victory Lakes

Cleanliness is getting better. Quality of care is up and down. OP is in a climate of change now. They have a new management company. They have new use of iPad's by all care partners to meet and track response to needs of clients, so that should help. There is a new chef, so that should help. My mother doesn't attend many activities, but they sound and look ok to me. Cost is going up 5% in Jan. We opted to move to a one bedroom from the two to address that increase. Some things that have been a concern, are better. My mother does not remember she needs help. Doesn't use her call button, tells the workers she doesn't need their help, and some don't know how to respond to that, and believe her. In the past, they have not always brought her a meal to her room when she doesn't go to the dining hall. The new system and chef are supposed to help that issue. So far seems like it. Weekends, middle shift, are the worst for consistency of care.

We chose this community for my mom about a month ago. We have been pleasantly surprised with not only the care, but the food, staff & overall environment of the community. The residents all seem happy and very well taken care of. Highly recommend this community & my mom loves it!

The staff at Orchard Park are friendly and helpful. When you need something done, it gets done fairly quickly. The caregivers are also helpful and friendly. There are a number of activities going on all day and guests with different interests come in. Several church groups come in person and others are on TV. The group goes on 2 outings monthly to various places. A bus takes people to doctors, dentists, and physical therapy. The apartments are well maintained, as is the building overall. Residents are friendly and welcome newcomers. Come visit Orchard Park.

I got to tour this community with my neighbor, and it was truly wonderful. I love everything they are able to offer for me and the amount of activities. I really hope I am able to get things figured out to move here.

5 stars all around! My mom is there and she says she loves it. It's comforting to know she is safe and well taken care of at Orchard Park at Victory Lakes.

My loved one was previously a resident at Orchard Park at Victory Lakes and the overall experience was terrible. Based on the experience, I would not recommend this facility to others.

Orchard Park is a wonderful place for my father, primarily because of its kind and thoughtful staff, it's clean and attractive facilities, and it's convenient location. The food is well prepared and the food services personnel are willing to substitute offerings when necessary.

My family member has been in this community for 3 years now. Every time I have the privilege of seeing her the community is tidy and clean. She loves the environment and has never had one bad thing to say about anything. Seeing her happy means the world to us and I'm glad we chose Orchard Park.

I've heard from a frequent visitor to my aunt that staff don't interact with patients during free time -- that they're gossiping or are on their phones. They missed taking my aunt to a doctor's appointment when I arranged it a week in advance. The executive director said he'd see that doesn't happen again. Director seems good and effective. Not terribly pleased with CNA's or whatever their title is, given what I said above. Apparently the place is clean and meals are good.

Orchard Park is and has been amazing to us since the start. We are blessed to have found such a lovely community. The food & liveliness of the community is always spot on. I have made a lot of friends here.

This community was one of my favorites. I toured with [name removed]and she was extremely helpful and informative. The residents were happy and friendly. They have a range of interactive activities going on for the residents. The building was clean and tidy, which is always a plus. I hope mom likes this one too!

Mom was there for a year, and initially things seemed good, but soon became apparent that the promises for changing sheets, help with dentures, hearing aids, showers, and giving doctor ordered supplements happened sporadically or not at all. These services are extra charges, and I was the one doing them much of the time. Management does not hold employees accountable. Med techs would lie about giving Mom supplements. She would go a week or more without a shower, until I would come and take care of it. Many discussions with the Directors resulted in temporary changes at best. Care staff turnover is constant and most are not trained how to use different approaches or understand dementia. A few staff were great and interacted positively with the residents - front desk, activities director, chef, physical therapy staff, and a couple of care givers that Mom loved. After a year of increasing stress, we moved mom to a different facility, and it was the best decision we could have made.

I usually don't write reviews, but I felt the need to after my experience at Orchard Park- I toured this community as I have been looking for my mom and can honestly say they are the most genuine people I have spoken to this entire experience. They actually cared about my mothers interests, needs, etc. The facility is very clean and all of the residents had a smile on their face. I also like that it is all one floor and everything is easily accessible.

Orchard Park is a very friendly and welcoming community- I took the time to ask some residents about their personal experience and they all spoke very highly about the community- nothing but positive things to say. The community itself is beautiful, clean and well maintained. The staff is wonderful and I am extremely happy with our decision.

Community was pleasant and welcoming. Nice staff for sure, plenty of activities. Most need for improvement would be the kitchen and meals offered. More often than not meals were altered for something other than advertised, and/or choices were VERY LIMITED. Or simply "ran out" of one thing to be replaced by something less appetizing. Also not much for special requests from the kitchen...

We love Orchard Park and so glad we chose this community. Mom loves it here and for that we are so happy. The staff is friendly and helpful & the community is always clean and tidy. We have been here for about 6 months now and have no complaints.

Orchard Park has been truly wonderful to me and my family. I searched for months to make sure I would be making the right decision and I can definitely say I did. The staff has been beyond helpful with this entire process and I am so grateful to have the support. The building is clean and well kept- not to mention the food is excellent!

Orchard Park is one of the best communities I have seen. The care staff and managers care so much about these residents. The facility is clean and always well maintained. Our family is so happy with the services provided here and look forward to many more years. 10/10!

I would recommend the community to others for their loved ones. The community does really well with memory care. The help is typically excellent and sometimes they are short staffed. The food is excellent. The dining area could use some improvement. The staff communication with the family has been good and they are responsive to our questions.