They took their job seriously. They engaged her in her care and daily activities. She was kept clean, well dressed, cared for and happy. They worked with us and home health to get it right when the other place ignored us.... Read more
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.5
Review Score
Review Score
25 reviews9.5
Out of 10
5 star
60%
4 star
16%
3 star
8%
2 star
8%
1 star
8%
A Place for Mom has scored Discovery Village Clear Lake with 9.5 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Discovery Village Clear Lake has 25 reviews with an average "overall experience" of 4.1 out of 5.
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They took their job seriously. They engaged her in her care and daily activities. She was kept clean, well dressed, cared for and happy. They worked with us and home health to get it right when the other place ignored us.
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Heartis Clearlake is lovely! They did recently lose their amazing director and I'm not familiar with the new one. We would have had my Mom continue to live there.
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My family member, unfortunately, was not able to have an extended stay at Heartis Clear Lake; however, the application process, Community Director, aids and help were all on point for the time we were there. The facility is clean, and response times very accommodating. We would recommend Heartis to others considering a home for their aging loved one.
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No data collected
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5 for all categories. It is a great overall place to live. My parents are satisfied with their apartment, the food and activities. I would definitely recommend Heartis Clearlake to others.
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My mom was previously a resident at Heartis Clearlake and overall everything was very good for her at this facility. The staff was nice and helpful. My mom loved the food and the staff. I would recommend Heartis Clearlake to others.
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Very good experience,would recommend. It got her involved, would not leave her alone in her room.made her engage with others.
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Response from Discovery Village Clear Lake
October 11, 2023Hello Susan, thank you for your review! I'm so glad to hear that our staff encouraged engagement and your loved one had a positive experience at our community!
I would highly recommend this facility. The staff is readily available and genuinely friendly from housekeeping to dining staff to the front desk and maintenance. Housekeeping picks up trash daily, cleans apartments and changes bedding weekly, and maintains the common spaces to an immaculate level. The meals offer a menu with a wide variety of choices for lunch and dinner along with daily dinner and lunch specials. Both meals include beverages of choice and a desert. There is also a M-F Happy Hour from 4-5 with a staff maintained bar (2 drinks max/person) just to allow another social opportunity. There are two shuttle buses and a schedule for taking residents to doctors, shopping and running errands. There are also trips to go out for dinner/lunch and special outings.
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Response from Discovery Village Clear Lake
May 1, 2023Thank you for your lovely review! We take pride in our daily commitment to provide superior service!
My Mom likes her new living situation and the staff has been wonderful. We picked this community because, it was recommended by a friend, the facility was clean, welcoming, and I was very impresed with the staff and activites.The enitre program, was head and shoulders above what we were looking for as it relates to the price. I would recommend to others.
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No data collected
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I toured Heartis Clearlake and it was okay. The cleanliness was good. The staff was polite, The top guy said that residents like to stay in their rooms??? There were no residents out and about during my tour.
Our tour experience was not the best. It was the sales reps first day on the sales team and she was late and just was not sure what she was doing. I do not want to ding them on that because I am sure she has gotten better, but the tour was not the best. It did look to be a very nice facility though.
Response from Discovery Village Clear Lake
October 6, 2022Hello. We appreciate your taking the time to submit feedback about our community and team. I would value the opportunity to speak with you and learn more about your experience so we can come to a solution. Please give me a call when you have a moment at 713-352-5793. Thank you,
Our family had an horrific experience, we were there everyday for [dates removed] and we would spent countless hours making sure our loved one was easing into everything. The communication was just horrific - from administration down to the day to day staff - one person would be told something and you would never knew if the correct staff member would get the correct information. We were traumatized by the entire thing and if anyone asked us about Heartis Clearlake we would say run as fast as you can. The training is terrible - the care givers are not trained they way they are suppose to. I would not recommend this community to anybody
Response from Discovery Village Clear Lake
August 24, 2022Thank you for taking the time to submit feedback on our community. We strive to provide high-quality care for each of our residents. A crucial part in this process is not only hiring top tier candidates, but we also require our care associates to complete on going trainings and certifications to ensure we are always improving upon the premier care we provide our residents. If you could call me at your earliest convenience, I would value the opportunity to talk more with you about your experience. Thanks, Jerry Stanley, Executive Director (713) 352-5793
It did not fit the needs for mom.
Response from Discovery Village Clear Lake
July 21, 2022Hello, Rick. Thank you for taking the time to submit feedback on our community I would value the opportunity to talk through your concerns with you to better understand your feedback. If you could please give me a call at your earliest convenience, I would appreciate talking with you. Thank you - Jerry Stanley, Executive Director 713-352-5793
I toured Heartis Clearlake and I thought it was fine. My loved one's chose another community because they preferred the size of their rooms and the outdoor space.
Response from Discovery Village Clear Lake
July 21, 2022Thank you so much for taking time to tour our community! I appreciate you sharing the factors in determining your mother's decision making. I'm sorry that our community did not meet her specific preferences at this time but I'm very glad to hear that you had an overall positive experience! Thanks again! Jerry Stanley, Executive Director 713-352-5793
We had a good tour at Heartis Clear Lake, and I felt it would have been a suitable place for my parents. It was just up to them to decide which of all the suitable places we saw that they preferred.
We had a good tour at Heartis Clear Lake. I personally really liked them the best! It was a new and modern facility. But I had to keep in mind what would be best for my mom. And it was a larger community than she would have felt comfortable in.
We are very happy with our experience with Heartis Clear Lake. The staff is friendly. They do have activities available for the residents if they would like to participate. The food seems to be good, from the smell of the it and my loved one is putting on weight.
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Every time we call Dad, he's on his way to happy hour, a meal, or some kind of socialization activity. It gives us a great peace of mind knowing he's eating well again and is getting to know more people!
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When he first got here the staff were all wonderful, but once covid hit they all left and they hired staff that did not seem to know how to care for Alzheimer patients. The food was also great when he got here but they lost the chef and it went downhill. They were not changing the sheets on his bed, bathing, or shaving him. The staff members here were very hard to get a hold of and we could not get any information from them about what was going on. During covid he was just stuck sitting in his room all the time. It was not a good experience and I would not recommend them.
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We toured this community and the facility felt like an office building. There is no outdoor area for the residence and the tour was very short. The person scheduled to do the tour was not there and we had to wait for some else that could do it.
I have recommended this facility to lots of people but they have had a lot of staff turnover and management changes. Also, we have had 3 rate increases in the past year. It's a beautiful place and extremely clean. depending on your situation I would recommend this facility
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Response from Discovery Village Clear Lake
January 23, 2021We certainly love that you referred us. Residents typically would only receive a rate increase once a year. If you're willing, please reach out to [removed] to discuss your particular situation. We'd love the opportunity to clear anything up. Thank you.
See what the neighborhood has to offer and what’s nearby:
Discovery Village Clear Lake offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Discovery Village Clear Lake 9.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (281) 488-0762 to reach a resident at Discovery Village Clear Lake.
To reach a resident at Discovery Village Clear Lake call: (281) 488-0762
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.