Optimum Personal Care - Sugar Land

The level of personalized care is like no other. Every single person who works at Optimum is a blessing to our family. When I first walked in I could tell they genuinely care about their patients. I could tell my Mom wasn't just going to be a random patient, that she was going to be loved and taken care of the way I would have taken care of her in my own home. That was my initial feeling and was true after she moved in. They loved and cared for her as if she was their own family.

5 on all of the above categories, it has been an excellent experience at Optimum Personal Care - Sugar Land. The facility is very clean and the staff is very Godly, which meant a lot to our family. I absolutely recommend this facility to anybody looking for assisted living.

It's a very good community and great value for cost. I would recommend to other families.

Optimum is staffed with a compassionate staff and is run by a caring and involved owner. Very clean and home cooked meals that are warm and delicious when delivered. They are simply the best at their job!!

I found the administrator, [name removed], to be be very compassionate and communicative. Her heart seemed to truly be in it. She always took my calls and made me feel that she was tuned in to the details of my loved one's unique health situation. Many of the higher level care givers were excellent and went above and beyond. I was not as impressed with some of the overnight and weekend staff. My loved one had special liquid food requirements which was outside of the norm, and they did always try to make his meals as appetizing and varied as possible. The housekeeping seemed pretty good - the facility did not have the distinct bad odor that some others we visited did. The pricing was fixed - we weren't nickel and dimed for every little thing, such as being served meals in-room, or needing a 2 person lift. Most facilities wanted to charge large daily sums for such special requests. This facility was a good fit for my loved one, as he was basically bedridden and not likely to improve health-wise. Many residents are in Memory Care, although my loved one was not. Optimum is in some ways more like a skilled nursing facility based on the health conditions of many of the residents, minus the on-site skilled nursing of course. But they are accustomed to working with residents who are often approaching end of life. This facility might not be the best fit for someone who is still somewhat active and wanting to interact socially with other residents, as so many are either in Memory Care or bedridden. There are some residents who are up and about though and able to take part in the activities.

Initially like all new things, there were a few hiccoughs. Once they got to know my father and realized we were very invested in making sure he received the best possible care, we were all on the same page. My father and our family had a wonderful experience there all the way up to his passing in January.

They are understaffed, but the staff that they do have is good. Activities are non existent. The food looks good.

They were wonderful for what my dads needs were at the time. The quality of care was fantastic, especially during the day. Sometimes during the night they were short staffed and my dad had some communication issues with them. He had to had a purred diet and staff went above and beyond to make it palatable for him. The administrator here is one of the most dedicated, committed, and caring people that I could imagine in that role. She truly cares about the residents and that spills down into the staff. I could call her every day and she would always take my calls and never rushed me off the phone. She was the most special part about this facility. I would recommend them for an individual who is towards the end of life rather than an individual who is more active.