Ohio Living Llanfair, a CCRC

My mother has lived at Ohio Living for nearly four years. It has not been a good experience. The management is horrible and doesn't respond well to suggestions or complaints. They always blame the residents, rather than take seriously the needs of the residents or fix problems. The food service is horrible. They serve the residents a lot of processed foods and sandwiches. They don't cater meals to senior's specific dietary needs. My mother's health has declined since being at OL because they won't fix her more nutritional meals as a diabetic. They don't have a nutritionist on staff. They apply a one-size fits all approach to residents. They can't keep good help. They hire a lot of young kids to cook the food and serve the seniors. Some of the staff are very rude and don't know how to engage seniors. They have extremely high turnover amongst employees. Their poor services don't justify the high costs they charge. They discriminate against residents. They don't upgrade the property.

Of all the places I visited I think that this is the best place for me. They keep us well informed and up to date but communication overall could be better I would recommend this community to others.

I know first hand how hard it can be searching for the right place for your loved one to live. Unfortunately, I did not do enough research prior to making my decision. I allowed myself to choose a location based on location instead of doing my due research. My loved one began her stay in the Rehab unit and was permitted to stay even though she physically and mentally was unable to participate in rehab. This was one positive; as they could have moved her to a different room. The quality of her care was poor at best. The nurse who oversaw all the nursing in the unit was friendly but always made me feel that she was very busy and didn’t have time to answer my questions. The nurse that actually provided care to my loved one was perhaps the most rude and uncaring person I have ever met. She only spoke if spoken to, was curt in all responses, and made sure you knew she felt superior. The day shift nurse was horrible but that doesn’t begin to detail the lack of concern, kindness, and aloofness displayed by the Rehab unit Social Worker. I was appalled at her demeanor continual lack of follow-through. I made several requests time and time again for her assistance with paperwork for my loved one and she struggled to follow through. It took her over one month to submit a requested form. When my loved one passed away, (She received Hospice Care and they were AMAZING,) Ohio Living Llanfair was quick to send her final bill; however, not a word of sympathy or sorry for her passing. I assumed a card would later come in the mail; it has not come, (I should probably give up hope since my loved one’s passing was four months ago.) When we choose a facility to take care of our loved one during their last months, there should not be added pressure due to of lack of care and concern. I can not in any sort of good conscience recommend Ohio Living Llanfair.

Astonishing how horrible this place is. Like actually quite upsettingly astonishing. My father has gone two weeks without being seen by a doctor (he is recovering from surgery). He has developed TWO bed sores. And the nursing staff seem completely unaware... even tho we notified them last week, reported it, and asked to be seen by doctor/wound specialist. They couldn’t answer basic questions about how these things are recorded and how doctors are notified. Legitimately couldn’t answer the question on, “how do you notify the doctor when a patient is needed to be seen?” COULDNT ANSwer that!! The food is disgusting. My father worked In a hospital for 35 years, he’s had his fair share of hospital food, and he is not picky, he has never minded it. If he’s saying the word “disgusting” with a swear word in front, it’s gotta be bad. My dad went hours each night sitting in his own feces (he’s immobile without assistance), and no one coming to his aid until morning, despite several calls to nurses and YELLING OUT for someone when no one came. His medications have been all screwed up. He has lost so much weight. This place is a horrible way for a person to slowly die. Seriously, if we hadn’t been there every day to check on him, he’s probably be dead. 2 weeks. That’s all it has taken. Shame on you.

There is a lady named [name removed] that gave us a tour and really answered all our questions - I'd highly recommend this place. They promised to take care of my Father the rest of his life - even if he ran out of money - that was quite reassuring to him.

Setting is too much city. Presby.

I toured this community for my father, and his. My tour guide was there on time. She was very kind, and helpful. She showed me all around the community, and everything looked good. I did not feel this was the right fit for my father, and his needs. However our tour was a good experience.

My father is slowly adjusting to the big change of moving into a new place, but the other residents are helping him a lot. They are encouraging him to join activities and have a good time. The staff is very nice as well. The maintenance is very responsive. The meals provided are great, but they only serve 2 meals a day and I wish they would serve 3 or extend the dining hours to better accommodate the resident's schedules.

Llanfair has lazy caregivers. My loved one never recovered with an ability to walk more than 8 steps without falling, while Llanfair represented to the medical provider that she had plateaued. The 1st approx 14 days physical therapy never occurred in any form. At day 20 the full coverage ended. Llanfair's report to the medical provider was falsely represented. She was discharged to go home and fell and broke her ankle in 2 places. Additionally her medical condition upon discharge resulted in her being admitted to the Hosp within 4 days of her discharge. Never again will we trust them.

My mother (aged 92) moved to a studio apartment in the Assisted Living facility at Llanfair mid-March 2016. The staff has been so welcoming and supportive as she (and I) are adjusting to her new living arrangement. The nurses, nurses' aids, dining hall employees, physical therapists and cleaning crew ALL call her by name whenever they encounter her and stop to chat. No one ever appears too rushed to take time with her. My mom interacts with a minimum of five staff members daily and enjoys the company of other residents during lunch and dinner. I really appreciate the interaction with the nurses who communicate with me regularly to inform me of any health changes or concerns. Because volunteerism has always been an integral part of my mom's life, the administrative staff has brought projects to my mom so she can continue to contribute. While my mom had never wanted to move from her home into an "old folks' home", my sister and I reluctantly made this decision to keep her safe. The caring environment at Llanfair encourages me to believe that she might, in fact, one day feel as if she is at home.

Great location, nice size room, like can add dishwasher! Issue might be financing...it's unclear their entrance financial criteria

Toured Friday - May 16, 2014. Very impressed with the facility, but more restricted than my husband and I are wanting at this stage of our lives.