Oaks at Grove Park

They were amazing to my family! A true blessing. Dad loved it there. The staff are friendly and responsive. He really enjoyed the food and the other residents.

My parents are enjoying the community there. They love having the extras of some physical therapy and help when they need it. I have enjoyed the staff and other residents as well! The food is good most days, but there are some salt issues. It is a very beautiful and homey place for my parents to live.

I would recommend if they have fixed this issue. I would say the reason we moved my mom was mainly because i couldn't always reach her there if her cell phone was accidentally on silent. There wasn't always someone to answer phones or be at the front desk. This was not ok. When they had their covid outbreak, the warning about the risk of coming inside the building was posted and i couldn't reach anyone to ask my mom to come outside. That was a deal breaker for me.

The care givers are winderful. Management has unrealistic expectations on them, not taking into account each residents personality and temperament. Don’t let the smell test fool you. They use a lot of spray deodorant and freshener. Rooms are not kept up. They will tell you they check on residents regukarly. They don’t. Sometimes all night long they are left in their rooms with no one checking. The place is beautiful. Just very poorly run. Very sad. No compassion and no love.

We picked this community, because it was close to my sisters house. It's a nice place. Friendly. They could use some more employees.

I enjoy the Oaks at Grove Park. It's welcoming, the aesthetics (look and feel) are nice and clean, it's definitely a nice show place for family and friends as far as assisted living communities go. The staff are very friendly and go out of their way to help care for the residents, whether they need a lot of extra care or very little care. They keep an eye out on them which as a daughter of a resident who has dementia, is very comforting. There are only 2 things I would change. At another local community they had a 24x7 staffed front desk. At any time, day or night, there was a human being that a residents family could speak with. I wish the Oaks at Grove Park was staffed for this. It's almost intolerable that you have to go thru a voice mail system in order to get in touch with someone. They do have a nurses phone number that is available to call after hours, 9 pm- 9 am, but they are staffed in the Memory Care unit, not for the general population. While we can call that number, they have to then get in touch with someone on the Assisted Living side and then as a residents child, we have to assume they were able to do what we asked them to do. It's an extra step that I feel is unnecessary. Plus with someone staffed at the front desk 24x7, it provides an extra level of security and comfort for the residents but especially for the residents children. The second thing I would do is communicate more frequently with the residents family from the standpoint of either posting the monthly calendars and weekly menus on the Facebook page as well as emailing that information and upcoming special outings they will be taking. They had 2 apartments left, and one was a 1 BR so we grabbed it as soon as we could. My mother has made several friends and engages with her friends more than she did while in her previous community. The residents are friendly as well and quite frankly, they look out for and seem to take care of each other. At her former community if you needed more care you were looked at differently. At the Oaks, the residents are supportive of one another and welcoming of one another. No community is perfect there are some who are not like that - there are still cliques but nothing like I've seen at other communities. Also the management are very outgoing and friendly towards the residents and their families. They engage with the residents and help out when they can. It was the right decision for us and I'm glad we're there!

They offer nice activities, but my loved one has not particiapted yet. We picked this community because it was good fit for my loved one. I get a good feeling when I walk in. They can improve on being more available by phone or in-person, and be more informative on the services that they offer. It would be nice, if they offered an in-take session for new residents.

The people that work here are great. They are very friendly and everyone seems caring and compassionate. My mother had a short time here but they all got to know her and I thought that was great. It is a clean, nice facility. It is in the city but surrounded by woods, so you can get outside and walk. It looks more like a lodge than a facility, it feels like you are out in the country. They have transportation so they can take residents out to appointments and for shopping. The food was better compared to the last place she was at. There are a lot of great amenities offered. They do have 2 levels of care, assisted living and memory care. I would recommend Oaks at Grove Park to others looking as long as you are able to afford it.

I really like Oaks at Grove Park so far. I think it's a very nice facility. And my family member is getting great care.

I would tell others that the community is good and thorough, especially about the pandemic. The staff are cordial and kind to the residents. Some of the activities available are exercises, movies, arts and crafts, games, bingo, and more for the residents to participate in.