Oakmont of Valencia

We are good at Oakmont Valencia. We picked this community because it was the best and close.

Overall everyone is very nice and caring. I'm struggling to find the chain of command when I have a an issue that needs to be addressed.

We've had a great experience at Oakmont of Valenicia. It is like the Cadillac of facilities (and we've seen quite a few). We feel like Mom is getting excellent care there.

They are professional and friendly. Communication is great. They are in transition with a new chef and compared to the last chef not very good. There are three meals a day and choices.

The staff are amazing. They have the patience of Job. They know what to say and how to calm an agitated resident. The facility is kept very clean and looks like a hotel. It's beautiful. When there was a stain on my mother's rug, before I could even bring it up, they already had someone there to shampoo the rug and clean it. And they are always on top of anything you bring to their attention. She has recently gone into hospice, and I can't say enough about how well Oakmont has worked together with hospice. They are right on top of everything, are very concerned for my loved one, and have been very honest and upfront with me about her condition and care.

I am extremely unhappy with our experience. My loved one has been there and was never a fall risk. The community provided a monitor after my loved one falling. Since my loved one has had the call button monitor several times, and it has only been answered once. Overall my loved one's health has seemed to declined since being in the community. They have monitors in the resident's rooms. The staff are to be doing checks on my loved one in the evenings. The bathroom cabinet was to be locked at all times according to the staff during the tour, this turned out to false. The night shift doesn't seem to be attentive towards my loved one. If they had been checking on my loved one, they would have found my loved one sooner. I have asked the community for the care and medication logs, it turned out that my loved one was being double dosed on medication. This should have been concerning to the staff. The internal pharmacy has reordered medication three times and they don't have access to do this, as we were wanting to use our own pharmacy. When I visited my loved one recently my loved one's blood pressure was off the charts, and my loved one wasn't feeling well. We ended up moving my loved one to the hospital for care. I wish the caregivers would have noticed this prior to me having to say this to them. I also, wish the promises were fulfilled that were promised during the tour.

The meals and dining service is definitely good, and they have plenty of activities between the movie theater, outings, a hair salon and movie salon. The physical point of view - the building is beautiful, the food is amazing, the community is spotless our loved ones room is spotless and she is spotless, it is a great value and the money is completely worth it. However, when it comes to the attention and awareness of our loved ones medical needs the money is not worth it. If they are able to get a handle on what is causing the individualized care to lake this would be an amazing community.

I feel that my mom is safe and that she is well cared for. She is getting proper nutrition, and her medications are being administered properly, in a timely manner and at the appropriate time. Both her mental health and physical health have been cared for very well. I've definitely seen improvement in her from before when she was living alone to now living at Oakmont. The activities are really good and engaging for her in memory care. The activities director really tries to get the residents engaged, and they have excitement in their voice when they say "Hey, let's go do __," which I really appreciate.

I highly recommend this community It is a good solution. The food and activities have been good. My loved one enjoys the food. The staff are super when it comes to questions over concerns have about my loved one.

I had a lovely visit, meeting with [name removed]. She was very knowledgeable. We toured the facility, currently under construction. I’m looking for respite care for my father in September. We are hopeful that being new, there may be something available to accommodate Dad during that time. The property will be beautiful and the staff I met were attentive and welcoming.