Oakmont of Torrance

The turnover has been 100% since Mom has been there from the top down. Most of the caregivers are caring and respectful but a few others are abrupt and can be rude at times. Mom has had several minor injuries since her arrival, generally when there has not been adequate staffing.

Always ask how stable management is because every time it changes, staff changes and this effects residents drastically! Thank God for the dedicated care staff who remain and try to keep things normal.

My dad has been in Oakmont of Torrance nearly 3 years. Turnover has been rife at all levels, including the Executive Director (at least 6 since dad moved in) and the Health Care Director (at least 5 since dad came). Most recently both the Executive Director and the Chef left. The kitchen is poorly operated and long waits are common. Dining is supposed to be available 7am - 7pm, but orders are discouraged after 6pm. They have an "all day menu", but if you order anything but the daily special, it takes ages. We have even had issues with the care staff from time to time, including very slow response to emergency call buttons. In 2021, they had a great Activities Director, but she left some time ago. Her successors have not been as energetic or imaginative, so many residents simply do not participate. The last Executive Director tried to staff up to improve service, but his recent departure leaves us wondering what to expect other than continued price increases.

I have recommended. I picked this community because of the proximity and access.

It is hard to give a qualified response to the questions. I'm in MN and Oakmont is in CA. I haven't been to the facility yet, but will be going in the spring. At this point, from my experience in working with the Oakmont folks, I would give a 4 across the board. I might rate higher after I've been there. Being responsible for my cousin in the memory care unit at Oakmont is a new experience for me. I would say that the faculty and staff have been responsible in providing for her care, and in providing updates. Looking forward to actually getting there.

I can't say enough at how amazing this place is. My mother spent over two years living in Traditions (their memory care facility) until her passing. The employees there became family for all of us. As previous reviewers have mentioned, the facility definitely feels like a country club but in a good way. The food is incredible and the most common complaint I heard was that there was too much to eat. Another benefit of this place is location as it's not far from Torrance Memorial (and even Little Company of [name removed]).

My loved one is currently a resident at Oakmont of Torrance and everything has been great for her at this facility. The best thing about this place is the staff, they are very accessible and friendly. We have yet to have any problems concerning my loved one's care. I would recommend Oakmont of Torrance to others.

This was a fantastic experience for the family and our loved one. The community is beautiful and the staff are nice. It feels like you are in a home away from home. There is a dining room and the community serves three meals a day. Bingo, piano, singers, and more are some of the activities offered for the residents to participate in.

I'm very happy with Oakmont, I feel that my loved ones needs are being met aside from some moments when there may be a wait time for help. I do feel that they are safe there as the staff is very kind. With all of the positives I could say about this community, I have noticed that they are suffering from the effects of Covid. Their issues with staffing retention have effected a few different things. My loved ones health can fluctuate; there are moments they can do things on their own and other times when they may need assistance. In those moments when they do require assistance, they often have to wait a while. Prior to Covid, everything was almost perfect, but lately housekeeping has been backed up and is no longer a weekly occurrence. They're unable to keep up with their normal duties, and when they are completed they aren't done in a timely manner. I do believe that the staff are really nice because my loved one always expresses that and emphasis on how hard working they are. The one complaint from my loved one and other residents is that they can't get an itemized monthly statement from [name removed] in the billing department. She comes off very rude and bluntly tells them, "we can't do that", without any attempt of an honest explanation or reason. Because of her approach I'm sure there are some elderly residents who might feel intimidated and in turn, afraid to ask her for anything. The itemized monthly statement is important because they may want a physical breakdown of what they're paying for each month as that differs from person to person. They may also want to ensure they're getting the services they're paying for since a lot of things have been impeded as an effect of Covid. Thankfully, my loved one is vocal and is able to speak for themselves and receive what they ask for. It still concerns me because I'm sure there are plenty of other residents who aren't as alert or insistently outspoken. The activities director [name removed] is awesome! She walks around from door to door to encourage the residents to participate in activities. The activities she facilitates are great as well; they range from physical activities like volleyball, to interactive brain teasers like puzzles or bingo. She may benefit from having an assistant or some extra hands as well, but that also goes back to their staffing issues with Covid. The meals are good, but the dining aspect has been lacking because of Covid as well. They may not have as many servers, as the residents have to wait a while for their food. They've also been switched to plastic utensils and paper plates, which I'm sure was an adjustment. Overall the caregivers and activities director are amazing; and that's exactly what I was looking for in a community. They are very kind to my loved one and I do understand that a majority of my issues with Oakmont are stemming from their struggles with staffing retention due to Covid. If you have the opportunity, I would advise others to take a look at the perspective from other residents, as everyone's condition and experiences differ. I would highly recommend Oakmont; I have hopes that their Covid related issues will resolve as the world continues to reach a state of normalcy again.

It's a high end facility. The activities and environment are extremely good. Depending on the needs of your family member, I would suggest reviewing closely any need for 24-hour care. Since this was our first time with this type of care, we had some misconceptions about how much care would be provided. But it's a beautiful place. And the staff is great. I know it's a tough job dealing with memory care patients, and they've been very good with my loved one. If anything, admin is a little disorganized. I still haven't gotten invites and updates and things like that. Overall they're good when I come to them with questions or concerns. It just depends on who you speak with. I've found that email has been the best way to communicate. The physical therapy staff is absolutely wonderful.

We chose Oakmont of Torrance because they had a very good presentation and we felt comfortable placing our mom here. The facility itself was also new and it seemed to be well run and organized. It was in a great location to family as well which was a big help. Staff are very friendly but sometimes they were short staffed though. I would recommend as long as you are able to afford it.