Oakmont of San Antonio Heights

Staff is always kind and supportive of their residents.

18 minutes is not an acceptable time for a response to a request for help. The staff felt that was OK!!! Stay away!

Beautiful facility and grounds , quickly responsive and patient staff, smart active and engaged management, conscious and active around needs of individuals…meeting them where they are, actually actively adjust care plan to accommodate complex and changing or cycling assistance needs, good safety beeper system, tasty and creative food in fine dining atmosphered restaurant. 6-8 activities a day meet many needs although room needs updating.

Great executive director and a new activities director. Executive ????? director very responsive to Residents. As far as activities go, there could be a greater variety and more involvement through promotion and participation.

Everyone at Oakmont of San Antonio Heights is so friendly, and that is something our family had really been impressed by. Based on the experience we have had so far, we would definitely recommend this community to other families.

The staff is really what makes the place; they are very friendly and very kind. They knew her name from the beginning, and that's what really stands out. I would recommend Oakmont of San Antonio Heights to others.

This is a very clean and nice community. They take good care of the landscaping on the grounds. They have a problem with staffing at this time just like everyone else. I am a fall risk and I feel like they need more staff available to watch us to make sure that we do not have any issues. They are some really good staff here but I feel like there are some that are not so good and I feel like they should get older staff that are more experienced. I did not also know that we could not leave and go out. I left one day and did not know this. They have some very nice people that work here. I have also met some very nice residents that live here and the food is also really good.

My aunt, with dementia, lives at Oakmont. They are so kind and understanding. They push her to leave her room, try puzzles and interact, while still understanding her difficult days. I truly don’t know how they do it! I visit often and they are always so accommodating and welcoming. What a special place! Highly recommended!

Oakmont of San Antonio Heights is clearly dedicated to the health and well being of residents and their families. Every need of the resident is met including activities, beauty salon, medical care, pharmacy delivery, excellent food, communication with family, and strong support during the transition from home to Oakmont. It is my aunt's new home and her family is so relieved she is in this most beautiful environment with caring, professional staff.

My momma has been a resident for a year and a half now. Oakmont has been respectful of our family’s wishes and has provided excellent care. Momma is happy to have friends, activities, and shared meals on campus. Oakmont is a lovely facility with great staff. The best part of all is the peace of mind having her safe in this community.

Our loved one went in under hospice care. In the beginning there was a bit of a mix-up wit her medication. So I would advise incoming families to be very aware of medications, and understand that it takes them time to get to know your parents and their schedule. Our loved one waited quite a while for pain meds at first because it was new and they weren't used to her schedule. It got resolved, but only after she had been in pain for quite a while. And that was the Oakmont staff. They also did not destroy medication that they should have, and the night crew then tried to administer it to her still. Hospice care through Cadence was amazing. Their communication was very clear. And they were recommended by Oakmont. The facility was great and very clean. I think their evening staff is overwhelmed, after staying the night there many times. But they were very accommodating in letting me stay. And the daytime staff was quicker to respond.

What a blessing this place is! Amazing staff and facility. Highly recommend.

Oakmont is a beautiful place. Scott Isaman gave us a tour that covered everything, he was professional, kind and thorough. We were invited to have lunch to have a sample of the food and were very happy with how good it was!. There is absolutely nothing bad that can be said about Oakmont and Scott. I would recommend Oakmont to anyone that needs assisted living.

The Senior Marketing Director did a great job showing us around. He is a real asset to your company.

The director is putting more responsibility on the family and not looking for solutions to issues internally. Communication is not very good. We are told we would be contacted back and we do not receive those calls. The staff has high turnover and care plans aren't consistent with what we were told when we moved our loved one in.

Oakmont is a beautiful care facility. They provide assisted living/memory care. Their memory care only includes higher functioning residents. This may have benefited mom a few years ago, but unfortunately not now. Rates were on the high side.

Mom was in the memory care and I would sit don't use this facility. I removed my mom from Oakmont, due to them not being able to properly manage her meds as well a not handling a dementia patient very well. Their solution was to threaten her with evection and try to raise the fees. I would not recommend this community when it comes to memory care.