Normandy Park Assisted Living

The sales people present the place as much better than it is. They even signed my name on a financial agreement. At the time we left there that were charging as much as [community removed]. I have pictures of the filth in my husband's room before we moved him. It was bad. I recommend you stay away from Normandy Park.

My mom moved into Normandy Park Senior Living a few months back and it has been the greatest gift for her! She is involved in all the activities and looks forward to all of the outings and experiences that she is making with her new friends. The care staff have just made her feel so empowered and willing to participate in her own health, that is something that she has never done before! The executive director has been a joy to work with she is always available for anything I have needed in this process it was such an easy move. She talked with my mom when we decided to move her, mom has been resistant to move for years! One conversation with [name removed] and she is moving in! Mom is overall healthier now because she was not eating right at home and now she is eating all the things she is supposed to. The housekeeping lady always has her room spick and span ! It is like a transformation in mom, her mood, health and attitude towards life ! I would recommend to move your family here!

We chose Normandy Park for the staff and their friendliness and commitment to the residents. The only reason for the lower ratings is that they seem to be short staffed since my dad entered the home. Everyone works hard, but sometimes communication falls through.

It was a good experience overall. They seemed more homey & caring than the other facilities as well as being a bit smaller & less overwhelming for my Dad.They are currently experiencing a lot of turnover, especially with the kitchen staff. I'm sure this is an industry issue, but it has affected the quality of meals they are currently receiving.

Mom was well taken care of. We are very thankful that your people were able to make her last days comfortable. For the most part, everything was clean. I was disappointed to find the brand new sheets I'd ordered for her stuffed into the closet and she was still on the same ones, which were left on the bed after she died and smelled like pee. We were also very disappointed to find that Mom had COVID when we visited the last time (late August), and no one bothered to mention it! Luckily none of the family we visited afterward (or us) came down with it. The staff was very friendly and helpful. The rating for meals is Unknown, as I was not present during meals, and the rating for activities is unknown, as she did not participate. It was very expensive, but I have nothing to compare it to.

The people that work at Normandy Park Senior Living truly care about the people living there and their wellbeing. They treat the residents with kindness, compassion and friendliness. Normandy Park is a facility that I would absolutely recommend to anybody who is looking for care for their loved ones.

The friendliness of staff is a tough one because the staff turn over is so high it's hard to make bonds with the staff. I guess I would say overall okay depending on who it is. However the food is TERRIBLE! For the amount of money that my parents pay to stay there, the food is low quality and just not good. Turnover with the cooks has also been a problem. Again, turnover of activities director/coordinator has been a problem. Limited actives. Activity room is too small for a large amount of residents to be able to participate. Families are not informed of activity schedule in order to assist and remind our parents of the activities. The staff doesn't make the effort to go ask the residents to join. I think if they went door to door, or did an announcement on facility wide speakers, they would have more residents join in. This facility needs ALOT of improvement!

While our loved one a resident there, they were secluded. She ate by herself, there were not activities, they did not have staff there and they staff they did have were rude and not friendly. We would not recommend this community. Our loved one would spit out the food because it was so bad. We would also have to walk around the entire community to hunt down the staff if we needed something and it was really expensive.

He is getting very good care here, they are just wonderful and by far the best that I have seen. The food seems very good and the snacks that they provide are varied. The staff are great with communication and they keep me well informed if there are any questions or concerns. The set up is really nice for the residents and they are able to interact with each other. This is the only facility that I have seen that I would recommend to others.

This is a great community with very nice staff. They have a nice environment. The food is good. The location is close to friends and family. There is a hospital a few blocks away along with a pharmacy. They have lots of parking available.

It's a secure community where you sign in and out. They really put a good effort in with activities, even considering Covid. They still do exercises, bingo, a community walk, anything they can do with social distancing. When my loved one had an injury and couldn't participate in activities, the director spent several half hour sessions with her visiting and talking with her. I know she must be very busy, so I really appreciated her taking the time out of her day for my loved one. The rest of the staff pop in early to say hi to her. I just want to hug them. The staff is great. I think it's a great value here. The residents get three meals a day, and there's a snack/beverage station available. All utilities are paid except for phone service. They clean once a week and then deep clean once or twice a year. They offer activities, as well as some other services you can pay for so you don't have to go out. There's no yard upkeep. I would say that's a pretty good deal. It's not as expensive as some people may think. It can be affordable, and I would recommend that people get long term care insurance if they can. That's helped us a lot.

During the time our loved one was there the activities were pretty much shut down due to the restrictions. We did think the value for cost was really good and the administrative staff was very helpful and did a great job navigating through the covid pandemic.

The staff members have been great, and for the most part our loved one is very happy there. Everything so far has been good, and we are having a good experience with the nursing staff especially during the pandemic. The food could use some improvement, but the value for cost is manageable.

Recently, the director has given her resignation. She hasn't said why, but I suspect it's because of management of the facility, because there's been a shortage of staff. Staff have actually mentioned that they're working overtime several days a week because there isn't enough help. Some meals that are delivered to the rooms are being missed. The response time to the pull cord calls after about 5:30 in the evening throughout the night is a horrible turn-around time. In my opinion, that should be the prime time for response, because a call during that time means something is wrong. But 45 minutes to an hour is not uncommon. On the good side, things are opening up a little. The lady who runs the hair shop opened her shop up again last week, so all the women are happy they can get their hair done again. Cleanliness is good - I've not noticed anything I would not want to see when I go in. They come around once a week to clean the apartments, and they come around once a day to empty the garbage. They could be a little better about window tracks and stuff like that - they tend to stick and are hard to open. But in general it's pretty good.

We chose Normandy Park Senior Living because of recommendations, the location, and it just felt clean and pleasant when you walk in. The room sizes here are adequate, plenty for his needs. I have eaten here and the food was fine, they do have a menu with variety. I would recommend and we have been very grateful to have my dad here during the pandemic.

It is a very nice place to live. It is a great location, it is close, within walking distance, to restaurants, shopping and other amenities. They also have a bus to take you places. The food is fine, not wonderful but it is okay. They have a nice area out back with a fountain for residents to use. They keep the outside well manicured, plenty of places to walk a pet. They do try to accommodate resident requests.

beautiful location and facility. Very open, airy and cheerful.

Looks like a nice place to live. I would like to see more excercise equipment in more of a gym environment. [Name removed] is very engaged and caring. We will definitely consider Solstice for our mother.