El Dorado West

The facility was remodeled fairly recently and is lovely. If you are looking for perfection, you are not going to find it here or anywhere else. However, if your expectations are reasonable, you will find a caring staff, both administratively and in the services who try hard to fulfill the needs of residents and almost always succeed. As in almost all of these facilities, the workers tend to be underpaid and overworked. For them, it is a labor of love. Our 91-year old mother moved in almost four years ago and started out as an independent living resident, and transitioned into assisted living care as her Alzheimer's progressed. The residents do sometimes complain about the food, which is along the lines of what you get in a college dormitory, so don't expect to get everything cooked the exact way you want it. But the variety of meals is fine and other food options are available. They have a shuttle bus that regularly takes residents to a variety of department stores and grocery stores every week. There are also field trips available including Mariner's games, parks, occasional restaurants, and other activities. They even have a happy hour every Friday afternoon. There is a daily schedule of activities planned and posted each day for any resident who wishes to participate. Whenever we have made a reasonable request for anything regarding maintenance, food, or billing, they have always tried to accommodate us. The costs that we have experienced throughout this time were very reasonable and it would be hard to find more bang for your buck elsewhere. They have a tough job to do and they do it well.

El Dorado is not a "Family Living" place to live in any more. The management staff don't seem to care except to fill the room with anyone they can drag through the door. A lot of the new residents need to be in a place where they get better care. There are not enough Care Staff to watch them Always running out of food, and most of the food they have is unappetizing. THE building needs to be deep cleaned, wash the windows, dust everything, not a good advertisement for a place that used to so nice.

Awful management.

As a visitor, I know what some of the residents are experiencing. El Dorado West is no longer being recommended by a specialist who helped seniors transition from home to assisted living. I have heard complaints that El Dorado runs out of food, condiments (like bleu cheese dressing) and milk and cups. The staff turnover and firings have become dramatic recently. Since the original owner, [name removed], passed away, this place has taken an apparent nosedive. Even residents' medications get "lost," leaving the resident to go without needed treatment for a day or so. These are some of the stories I have heard from discontented residents. Yes, even those special activities and outings are becoming less and less. I'm sorry to have to say all of this, but I'm tired of seeing and hearing about the incompetence. It's probably the fault of Village Concepts, which operates El Dorado West. Shame on them.

This place features some of the most incompetent leadership I have ever witnessed in a senior home. Between executives that spend company money on their own birthdays in front of the residents, and managers that tell their staff to not listen to the demands and desires of the residents due to "favoritism", this place is not a place for your senior to live at. Your senior will get a plain ham and cheese sandwich and they will enjoy it. No special orders unless you have a special diet, in which your senior never gets informed that the kitchen even has options for those with those diets and simply go hungry. I highly advise people to look elsewhere before trusting any Village Concepts home. This company is shoddily run and when the going gets tough, the executives run away back to the office rather than actually try and fix these issues. Their staff is paid a minimum wage with some making maybe a whole dollar or two above that. Avoid if you can.

This place is great.The staff is professional,friendly always and always helpful and competent.The residents are wonderful and I have made several new friends here.The activities are varied ,entertaining and fun.I have enjoyed church services,exercises,games and medical presentations

We found it to be clean with a happy environment. The waiting list was too long so I don't know why they don't invite more people to visit their sister place in Auburn which is Brannan Park. They're new and only 1/3 full. El Dorado was organized well with plenty of activities and sufficient care givers. Their memory care center is way too crowded it seems but everyone is very kind and pleasant. We would have chosen El Dorado but the waiting list was too long and we needed a place right away.

We had only placed my dad here for about 2 weeks. From what I observed the community seemed to be clean and smelled fine. The staff was excellent at meal time someone would come and take my dad down to the dining area so he could eat. He never mentioned the food but I ate there once and the food was very good. The layout of the building seemed fine and the temperature was comfortable. The location was good only about 15 mnutes from me.

My father lives in the Burien facility as is constantly complaining about the food. They serve a romaine lettuce that is so tough that he can't eat it. He told me they quit serving little pig sausages everyday and now every third day. Please start thinking about the elderly needs of soft food? Thank you, Daughter of a resident

nice place to stay and staff very friendly and helpful

85% of the residents are dementia or alzheimer individuals, the staff provides little if any supervision, so residents bully one another, swear, curse and even [Removed] each other.....but staff of management is no where around when it happens. These out of control individuals are not counseled about acceptable, polite behavior...you better just be able to get out of the way when one of them gets angry or [Removed]. Residents help themselves to the drink cart, salad cart or dessert cart, which is a health issue - who knows where their hands have been - and the residents don't just touch one drink pitcher or dessert they touch several - the residents also finger the glasses on the cart. One resident picks their nose then goes to the drink cart to pour themselves a beverage. Again, staff and management say nothing, because they don't pay attention. El Dorado West seems to accept anyone with the money to pay the rent with little or no concern about the mental disabilities of the applicant. Living among these individuals does not bring my retirement to life......the safest place is locked in my apartment - you can be sure I'd move away from this asylum if I could.

The kitchen director buys cheap, processed, chemical filled food. For $3000 a month I expect real turkey not processed turkey roll. The same goes for the ham that is served to us. The pork ribs are McRibs like fast food joints.The chili is from a can and has mystery meat in it. Any pasta that is served is over cooked and mushy. The delicious rice has raw kernels in it, so its kind of scary not knowing what you will bite down on. Sometimes the meals are just plain burnt, to which the residents were told that the kitchen is not perfect. Believe me its not even adequate. Our questions and protests are met with excuses, such as "other residents like it". Who likes burnt food or cheap processed meals, not the residents I've talked to. Some of the residents don't complain because they are afraid of retaliation and believe speaking up won't change anything. The ombudsman has had little success in representing our concerns. There has to be a retirement community that provides safe, clean living for seniors including palatable food. El Dudrado is not the place.

I think El Dorado has been a good place and is very clean. They change the sheets in my loved one's room and keep things clean. On the weekends, though, I feel that the kitchen staff is a little lax and they don't do as good of a job as during the week. They do charge extra for little things and they were up front about it on move in, they gave me a list with pricing. There have been a couple of times that my mother has received her food in her room that looked like a last minute meal or it was cold and hard.

This is a nice community that we toured. They were nice and very friendly. The community was nice and clean. This is a top community with a lot to offer the residents. The menu was appealing and the activities would have been very nice. We recommend other families to this community for a tour of what is available for the care of a loved one.

Things were going well at El Dorado West until there was an incident with my mother getting out at night. The staff isn't sure how it happened and believe a side door was left open.She has since been moved to Memory Care and with the exception of her falling once, I am okay with the move. Both of my parents live here.The staff is very friendly and compassionate.They offer an on-site nurse who oversees care.The food is also very good.It's a newer community and very clean. I was very pleased up until the incident with my mother getting out. I would have scored them a 5 but now I am really unsure.

This was a nice community when I took my tour. The community we chose seemed to have all the amenities we were looking for. This community looked clean and the people I met were nice.

Lunch today was turkey with gravy, we asked if it was a real turkey with legs and wings, and we were told it was. So we ordered dark meat. That was not what we got! Processed, pressed turkey roll, You'd think that pressed processed turkey meat would taste like turkey.....it does not! Lunch is still repeating on me 3 hours later. The only thing that makes any sense to me is.....the food budget has been severely cut. This summer we were served fresh strawberries........once. The other day we last years mealy apples. Most of us elderly and aged as we are still have our sense of taste. For the price we pay per month....we are being served cafeteria food. I do not look forward to meals......just as was previously stated... the service is slow.......1 1/2 hours for lunch or dinner. I feel warehoused. We have voiced our concerns, regarding CNS care, food quality, timely medication delivery ...nothing is getting better.....is this as good as it gets.....pay your employees a living wage....and you'll get more than just the minimum.

The facility has recently been rebuilt and looks very fresh and contenporary. It made it to our short list but we decided to go with a facility which was just a bit closer to family.

The place is new and nice however the food is not very good. Overcooked, unappetizing and not many substitutions. My Parent has complained and so have we but nothing changes. My Parent has lost a lot of weight not liking the cold sandwiches at dinner each night. The nursing staff is nice but they are slow to provide daily services.

Convenient location, nice building, feels like a hotel, smaller population, larger refrigerator. Staff and residents seemed friendly and happy.