Navion of Shelby

Navion turned out to be a perfect fit for my mother. She has transitioned into the friendly little community there easier than expected. The apartment she has is a good size for her, and the facility is always clean and quiet. Meals are tasty, and she looks forward to eating in the dining area with her new friends. She is still independent enough to drive herself places and do many things for herself. Navion has accommodated her independence well while offering support in the areas where it's needed. The staff is generally friendly, helpful, and respectful.

Staff that "sold" Brookdale to me, were obviously selling a different experience from what our family experienced! Staff were non-empathetic to my Dad's needs at times. Specifically, declining to help him with his needs! It appears that Brookdale hires the least experienced personnel (because that is cheaper for them) and that their staff is really not equipped to provide adequate care to their residents. It's obvious "Best Practice" is not priority for Brookdale. I understand this is a business, however based on our experience, I would recommend to others that they should try other options for senior living.

My sister was the one who explored different places and she thought Brookdale Shelby was the best choice and also close to where she lived. The staff there work hard to get to know the family member and try to get them engaged in living in the facility. Communication with our family has been good. I would recommend this community to others looking for assisted living.

Brookdale Shelby is a nice place as well as the environment. The food is decent, and the people are nice. We would recommend this community especially for the pricing and what is available.

I do not recommend this facility for anyone with physical and/or cognitive disabilities. My parent left after a few months traumatized by the experience.

It's been an awesome experience The staff is phenomenal. The facility is very clean. I think anybody interested in putting their loved one in a community would be interested in taking a look at Brookdale Shelby. They have good activities, and my loved one enjoys the karaoke. They play games and go on field trips. They do Zoom/Duo phone calls between residents and families. They do a good job keeping the residents active and involved. My only issue has been with bill fluctuation. There is a line item of "personal service rate" that varies month to month, but they've worked with us to keep it affordable. That's really been the only problem, not knowing how much that personal service rate will be in advance.

The community is a nice place. My loved one is being well looked after. It isn't as large as some other places. There is not a lot of turnover. It is really important to know that their staff has been there for years. The food has been delivered to the residents rooms due to the pandemic and also the choice of our loved one.

I chose this place because my mom is still very independent and lively. And I thought she'd thrive here. It is always clean and kept up and even updating areas of the community. They have a very nice and caring staff. The director [Removed] is so amazing. My moms mindset has improved so much since she got here. She always gets involved with the garden area and they took her to the greenhouse to help them one day. And she does exercises they say they can't keep up with her. The food is tasty. The grounds are well maintained. I would recommend this community.

This is a lovely community and I really enjoyed my tour. Everybody was welcoming. My tour guide was very kind and helpful. She was informative and answered my questions. The staff was kind and courteous. They offer nice activities. I saw one of the menus and they have a good selection of food to choose from. It was a very pleasant tour, this is a nice community.

I find this faclity highly over rated. Management lacks involvement with residences. Very little attention to residents by management. Very little structure. Meals are not very well planned for the elderly. Extremelly spicy even alternate. Example: chicken livers and onions or polish sausages and baked beans!!!! Not to good for those Sensitive digestive systems. Apartments are extremlely high compared to competition and any extra service has additional charges which are included at most facillities. Residents get very little attention unless addional charges Are added to your bill. Very disappointed! Assistants work very hard and do all they can with the little time they have. Weekends lack management supervision as does evenings during the week. I have been in supervision for 25 plus years and I see a lack of at this facility. I will be moving my loved one as soon as possible.