Mercer Hill

It's a great place for people who need assisted living or a community where they can have their own apartment but it SHOULD NOT BE CONSIDERED MEMORY CARE.

I think that Mercer Hill (at the time we were there) would be amazing as an independent living facility, but they were not staffed properly for assisted living. The staff that were there for assisted living did not seem familiar with caring for elderly patients with cognitive disorders or even elderly patients that needed additional help with anything aside from passing out medications. My impression is that they were understaffed, there was a lot of turnover in administrators while I was there as well, so consistent communication was difficult and rare. The head of nursing at the time was non-communicative and seemed to have very little clinical experience with elderly patients either. It is a beautiful facility though.

Mercer Hill at Doylestown is a newer facility that looks beautiful but the coordination of care needs improvement. Mom always complained about the food.

My Mother, a resident at Mercer Hill, fell ill in December and was placed on Hospice. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. Instead of being met with concern and compassion, I was met by [name removed] Guest Services Director with attempts to block my Mother from being in her own home in her final days. [name removed] showed no compassion or concern for my mother or I and only cared that Mercer Hill would not profit off my Mother's final days. When I confronted [name removed] and stated I would sue before leaving he proceeded to laugh at me. [name removed] Guest Services Director and [name removed], General Manager run Mercer Hill with a total lack of compassion and concern for the residents. [name removed] in fact raised the rent of the residents by [removed]% in 2023 ($[removed] per month for my mother) with no concern for the fact that the residents live on fixed incomes.

They are quick to address any needs or changes you make. The care of facility grounds during the bad weather is exceptional. Someone is always around to help you to if you need something. The people living there are very friendly and welcoming to newcomers.

Although this is an issue for many places, there could be more consistency in the staff. They seem to be short staffed at times. Also, the sales staff made it seem like the residents of memory care would be more involved in facility wide events. It does happen occasionally but we thought there might be more opportunities. Communication from LPN could be much better. Takes several attempts to get responses.

The staff that I have interacted with at Mercer Hill at Doylestown are all engaging and energetic. I like that there are very young staff and middle aged staff. And they all interact well with the residents. The staff were so helpful and accommodating when I was going through the admission process with the administrators. I don't feel qualified to speak to the quality of the food, but my parents seem satisfied with it. The housekeeping is top notch. The public areas are always super clean. My parents' apartment is cleaned thoroughly, at least once a week. My sisters and I are thrilled with the choice that we made for our parents.

Mercer Hill staff made this difficult transition so much easier on us by being patient and understanding to our needs. Communication has been over and above. They support both the family and your loved one living there. The facility is absolutely beautiful and so clean.

Mercer Hill feels like a small village and the amernities are spectacular. It's clean and the staff are wonderful. We looked at a lot of assisted living communities and Mercer Hill is a stand-out. The apartments are modern, spacious and well-designed.

It's a very nice place and has some communication issues that they address when it is pointed out to them, and is most likely due to changes in staff that come with a new business. Overall very pleased with the place and experience.

Most of everything with Mercer Hill has been a great experience, but when it comes to the meals and dining service that could be improved, it is one of the biggest problems. They could offer more options for those with dietary restrictions as well as adequate portion sizes. The dining service itself is just very slow and the food a lot of the times comes out cold .

Mercer Hill in Doylestown is an extremely attractive environment. It's a brand new facility. Overall, the staff was very nice. It's hard to rate value for a cost because all of these places are so incredibly expensive but it's a kind of place you want your loved ones to be, the kind of place you hope you will be in eventually. My only real criticism is they don't seem to have the medical side together very well. They advertise personal care, but they really don't have the personnel to deliver it properly. They only started offering personal care toward the end of 2021 so I'm sure it will improve. There's a general attitude of motivating the residents to be active and engaged, which is wonderful, but I felt like it didn't necessarily take into account when a resident needed to be resting. while there were very nice aides, the actual interaction with licensed nurses much less doctors was minimal. The designation of personal care seems to be trying to skirt around not offering "assisted living". My feeling is it would improve the facility immensely if they would just commit to an assisted living level of care with all that entails. I should make a special mention that the administrative staff was particularly helpful and friendly. When it became clear after a few months that the level of care was not enough from my mother, they were very patient and helpful in facilitating our transition to a long-term care situation elsewhere. Despite it not being a good fit for our situation, I would still highly recommend Mercer Hill. it's a truly uplifting place to live as opposed to some facilities, which seem more like a dreary place to die.

We moved our very social, active and vibrant 87 year old Mother into Mercer Hill in May of 2022. The facility is stunning, the staff is attentive and super sweet! Our Mom is so happy living here, she enjoys all the activities, beautiful facility and new friends. Thank you Mercer Hill for providing a wonderful place for her to thrive! Our family is thankful and we know she is happy and safe!

Mercer Hill is a very friendly community. My mom has had issues with a couple of things at first, mostly centered around learning how to live in a community like this. That adjustment can be different for everybody. So I sat down with her and my husband and talked to the General Manager and the Activities Director, and they were so nice. They sat with us for over an hour, enlightened my mom on what is available and what they can do to try to help her be more involved. They were so helpful. I have absolutely no complaints about the place. They're wonderful. Everything is neat and clean. It's a different lifestyle for my mom, but in time, I think she will absolutely love it.