Mallard Ridge

Great management staff, understaffed, employees, good technicians and overworked CNAs food could be better.overworked drivers to medical appointments but great drivers. Great activities director, who always has something for residents to keep them busy like arts and crafts, bingo and outings, and very helpful to all residents.

I cannot recommend unless a person is VERY independent. I don't feel like my mother received the best care she could or should have. Especially when it came to her meals. I asked repeatedly about some serious problems with her meals and nothing changed. And no one seemed to care either. They either didn't know what to do or they said they would talk to the right people, or if I talked to the right people they assured me it would change but it never did. It was extremely detrimental to her health and well-being. She lost weight the entire time because she couldn't eat and it was all downhill.

What has made the Mallard Ridge community such a great experience so far are the staff members they have working there. We would recommend this community to other families based on the experience we have had so far.

Over promise on the care on front end. Shared they always have 2 nurses at call so if one is busy the other can provide immediate care ... that was not the case. I am sure linked to staffing issues. The PT service they use is excellent. The food was terrible and always the same. The admissions director was amazing to work with as we moved in

The staff is very helpful! I feel like it is a very warm environment, and everyone was friendly and came in right away and introduced themselves and told us what role they would be playing with my mother. They seem very responsive to any questions or concerns. They offer a lot of different activities, and seem to check frequently on my mother. Very positive experience!

Overall it has been a very good experience for us. The staff are receptive to hearing from the family about our feedback and are willing to work with the family to improve things for our loved one. The community is supposed to be able to accommodate dietary restrictions such as low salt, and chopped food. There are times that these accommodations aren't met, and there times the meals are received very late after requesting the items to eat. The meals could be more appetizing for the residents tastes.

It is uniquely outstanding that everyone who has gone to visit my mom has contacted me to say they've never seen anything like Mallard. It's clean, lots of staff around, and everyone is helpful & attentive. Their philosophy is they want people to be as independent as possible, but they are there to give help when needed. They offer support without control. They have a lot of services that make me feel good as someone who's in charge of my moms care. We toured 10 places, but the staff and residents are incredibly active here and it feels energetic. When you walk in, everyone's in the halls visiting, talking, moving, and going. They aren't in their rooms watching TV, dazed off or sleeping. It's like you've stepped into a hotel, everyone is busy and happy. I found it remarkable that compared to other places, the residents here were all dressed and nicely groomed. They all had their hair done, they looked cared for and clean. No one looked disheveled. It's important to mention that my mom is at a distance from us. She wanted to stay in North Carolina because she has friends there, but I live in Florida and my brother lives in Chicago. We needed a place that would really care for her, and they have a lot of services in place to do just that. They are expensive, but worth it. Those are some of the few things that make Mallard Ridge a stand out place!

Our first impressions of Mallard Ridge has been great. The staff has been very good to us so far, anyone I have talked to has been so willing to talk and help in any way. I would give [name removed] the wellness director high praises, she has been phenomenal. All of the med techs have been too. Really just all the staff that we have come into contact with here are great. I would definitely recommend them to others looking.

It is a very nice building/property and all the décor is beautiful. They also have a java café with coffee and snacks. They do offer free transportation which is a plus. The people are very friendly but they are extremely understaffed so there are a lot of mistakes and confusion. The food is very bad and the service has not been good either. Residents usually have to wait about an hour for their food, we are hoping to see improvements here soon. It is very disorganized and we have been disappointed. They just got bought out so we have high hopes for the new management.

Nice building but high staff turnover, staffing agency is used so residents have different caregivers every day who are just there for the paycheck. Our loved one was left alone most days, sometimes wearing other people's clothing, dirty stained clothing, and some personal items went missing. Definitely not worth the high price.

My loved one was at MR. I would not recommend it. High staff turnover. Always a different face for the residents so they cannot get used to a consistent caregiver, food looked awful and one resident said the roast beef was all gristle and dried out, they don't have enough staff to take care of the residents but they sure do charge a hefty fee. My loved one was always thirsty and frequently unshowered, messy hair, clothing on backwards, wearing other resident's clothing. The staff just does not care or pay attention to details. The building looks nice but that's about it.

My Mother was a resident here for 6 months. Thanks to [name removed] for getting her in to undergo rehabilitation after falling. The staff always treated her with loving kindness. My Mother enjoyed playing the piano there and having residents and staff come in the activity room to sing or just listen. My Mother has since passed. I will always have fond memories of her stay at Mallard Ridge.

We placed mom here earlier this year and she has been the happiest I've seen her since having to place her in a memory care facility. The staff has been wonderful and the care has been excellent. Mom seems to be more active at Mallard Ridge and we so appreciate everything they've done for mom.

I wasn't impressed. It was very big, noisy, and impersonal. The person I met with had to look up basic info, such as costs, which should have already been done, since I had a scheduled appointment. They don't have a current available room, anyway, but I wouldn't consider it if so due to its size and more remote location.

They 'res a lot of good people working at Mallard Ridge and some not so good. I guess they've decided that older people don't care for quality food. One day at breakfast you get a meat and the next day you don't. Seems they can't afford hand towels either. I will say the place is clean though. I've often remade our family members bed. The top cover was somewhat neat, but the sheets looked like some had rolled in them. I'm sure the owners wouldn't want to have their family member there, having to eat the food. I do want to repeat, some of the staff are the best and really care about older adults. It's the bad ones that hurt the place, like one that put our family member and then told her that it was her break time. She left her there without the water running. I know some older adults are harder to get along with and stubborn. It takes a special person called to work with them. For what Mallard Ridge charges, they could do better. Guess the bigshots are enjoying their breakfast at a nice place. I've heard lots of people talk about the food being bad, even some employees.

The community I saw is very nice and we would have gone with them but we got a better deal from a different community. It was a substantial difference. The tour I had was really nice.