Madrona Assisted Living, LLC

Wonderful, caring staff, inviting facility, it's a pleasure to go visit your relatives there.

As a physician on Bainbridge Island I have worked closely with the staff at Madrona House since it's opening. The staff is caring and attentive. The facility is clean and attractive with attention to making the experience for loved ones inviting and attractive. The dementia floors are the nicest I have seen in the area of my practice. Dementia care has special challenges that require adjustment in care that are difficult. I have had confidence that the nursing and administrational staff have always approached those challenges in a kind and intelligent manner with the resident's best interest as their prime directive. I would not hesitate to have a family member reside there if the situation were to arise.

My mother was a resident with Bainbridge Senior Living for nearly 10 years, 7 at Madison Avenue and 3 years in the Memory Care unit at Madrona House. The staff are wonderful and caring individuals at both facilities and, overall, I was very pleased and my mother was loved and well cared for. As with all senior living facilities, there were occasional rough times when they were understaffed with experienced personnel - but management was always open, listened to the families, and took corrective actions when needed. The respect and dignity staff showed my mother and me during her final weeks and days was truly wonderful and comforting.

My Mother has been a resident at Madrona House on Bainbridge Island for nearly a year. As she is suffering from Alzheimer's disease, she is in need of 24 hr care. My father had done all he could for 6 years, but it was too much for his 80+ years! Though these transitions are always very difficult, the staff at Madrona was incredibly kind and did all they could to help us through it. Their sincere sympathy and caring attitudes went such a long way in assuaging the inevitable guilt and self-doubt that accompanies making the decision to move your loved one into a care facility. The best part is that my Mom is thriving! She is eating better and healthier and the staff were thoughtful (and experienced) enough to suggest she be served finger foods or have her food cut up so she could feed herself (as she is no longer able to hold utensils). She gets exercise, she has friends and she adores the daily music and many other options provided by the wonderful Activities Directors. Finally, I must commend the Madrona Staff for their deep commitment to constantly improve their quality of care and also for helping the residents' families adjust to this huge change by holding monthly social gatherings, meetings with helpful speakers and topics and providing much needed resources for this new phase of life. I feel exceedingly grateful to have Madrona House in our community. If you can no longer care for your loved one at home, there's another kind of family that can provide the care in a professional way, but just as important; in a compassionate way.

The staff at Madrona house has the kindest staff and the best food. If you have a loved one who needs care, Madrona House is a great option.

The staff at Madrona has been so wonderful for both of my parents starting in assisted living& now in memory care. Kind, caring and very involved in keeping me in the loop.

I love Madrona House! The staff are genuinely kind and caring. They are tuned into your loved one and their needs and always great you with a smile.

I work as a private care manager in the area and so I have been in and out of assisted living and memory care facilities for many years. I have had clients at the Madrona since they opened five years ago. They have a number of long-term care staff who have consistently cared for my clients with loving and skillful attention. They often let me know about my client's care proactively so that I can work in concert with them and other providers. My interaction with nursing, administration and maintenance has been excellent, especially this past year, as our goal is to work as a team for the betterment of the residents. I feel that I can bring any information forward and have them review, give me their honest opinion, and then make appropriate changes, as need be. The staff work very hard to make changes and accommodations as quickly as possible. If someone you know needs assisted living or memory care, I would recommend contacting them to see if the Madrona House might be a good match.

Our father has been living at Madrona House for over a year and it's been a great place for him physically, mentally, and emotionally. The well-trained, warm, and helpful staff at Madrona House gets to know your elder and makes them a part of the friendly community there. Numerous beautiful and cozy spaces for family and friends are available for the frequent musical performances, art classes, and exercise groups at Madrona. The weekly menus are amazing, thanks to Chef [name removed] and his skilled kitchen staff. Most importantly, our father really likes living at Madrona House!

Madrona House is a loving and caring assisted living home located on Bainbridge Island, Washington. If you are looking for a warm and comfortable environment for an elderly loved one, this is the place. From the minute you walk in the door to the smiles of the staff at the front desk to the caregivers who treat the residence with love and respect, you will find a very caring environment. Following a stroke my mother became a resident here. The entire staff was very helpful accommodating her new needs and helping her adjust to the many changes in her life, making her transition smooth. Care givers checked on her often in her first weeks, giving the family peace of mind. She looked forward to seeing them every day. Madrona House is not only beautiful, it is warm and inviting not only to its residents but to guests as well. Let’s talk about the food… a culinary trained chief oversees the preparation of three excellent meals a day offering some of the best cuisine, right up there with fine dining restaurants. They also offer holiday dining for family at Thanksgiving, Christmas, Easter, Mother’s Day and Father’s Day. What I believe separates this facility from others is the care and compassion provided by the caregivers, nurses and other staff members (some you never see). I am in total appreciation of their dedication, and genuine willingness to make sure our loved ones are safe and happy. I believe these caregivers and nurses are Angels watching over our loved ones.

I called to get information on a resident who resides there today. Casey picked up the phone and greeted me which was great; however she was short and quick. At the end I thanked her for her time and she hung up on me. As a professional to professional, I expected a higher quality from your staffs.

The Madrona House has poor management with a very unaccommodating DNS. This building is almost always short staffed and it seems to be getting worse. This place is NOT worth the money we pay for PRIVATE pay care. We love the caregivers and med techs because they seem to be the only people who really know what's going on. I DO NOT recommend moving your loved ones here until new management comes on board. [Removed] have made our experience with this company an awful one.

Both my parents live at the Madrona House on Bainbridge Island. My father lives in Assisted Living and my mother lives in Memory Care. I moved my parents from the east coast. This was a very big decision and we have no regrets. The staff is caring and committed to each and every resident. My parents feel safe and well cared for. Communication with staff and management is productive, effective and positive. I am thankful to have my parents living so close to me in a facility that respects my parents and supports me and my whole family in a process that is not always easy.

Should be considered a nursing home. The DIrector of nursing seems stressed and overwhelmed and doesn't seem to know what goes on regarding her patients.

My mom was 94 when she had a fall at home after the flu left her weak and unable to get around on her own. At that point she required around the clock care which was more that we could provide in our own home. We were so thankful to find The Madrona House where trained staff is there around the clock 7 days a week. Their kind employees cared for her just like she was their own mom and were mindful of her special food needs. They helped her with all the things that she was no longer able to do for herself. Mom enjoyed getting to know all of the nurses, CNAs, and housekeeping staff who came to her room to check on her, took her for walks in her wheel chair, and brought her to the dining room for meals. The amazing staff made my mom feel special and treated as a person. We couldn't be more satisfied with the excellent care she received at The Madrona House.

After my mother had a stroke and later broke her leg in three places, she needed 24 hour care, as even after her summer in the nursing home she still had a boot and later a brace, and had short-term memory loss. Madrona house memory care has been great, with very helpful, friendly staff and many activities and a very personal feel, also great food and the fourth floor has a lot of sunshine and nice views, and the facility is close to town and gives beautiful bus rides in the wheelchair accessible bus. Our price is higher than many units as we are renting a bedroom and a sitting room and my Mom has had a higher level of care than some others. She lived in Madison Avenue House for the three years prior to this in assisted living and it was another great experience for her in a difficult time, after my father passed away and leaving a rental house and having to give up her car and independence due to her stroke.

I am a registered nurse working at a Regional Medical Center, in Kitsap County, with 11 years experience. I have been a hospice respite volunteer and worked as an assistant manager in an adult family home on Bainbridge Island, prior to becoming a nurse. My 94 year-old mother lived with me in our home until December 2013 when her dementia progressed to a point when she needed 24 hour care support while I worked and on those nights prior, when I needed to sleep. I brought in private and agency help as long as I could but but that became very expensive and stressful when care providers had to cancel with short notice. My first step was to place mom in a "daycare" environment at a [name of different community] that had a locked dementia unit, on days that I worked, picking her up each evening after I got off work. I packed her lunch/dinner each day as she had particular tastes. This arrangement was stressful to her, though the staff was very caring. She required lorazepam 1-2 times every day she attended: there was little organized activity, most of the caregivers spoke English as a second language, and she didn't know what to do with herself. She would have enjoyed TV but they kept the volume very low so as to not aggitate some of the residents. I next placed her in a new adult family home on [name of different community], believing the smaller venue would be a better fit. Having enjoyed working at one prior to nursing school, I had a good understanding of staffing needs fluxing with varying levels of care needs of 1-6 residents. One of the caregivers had worked as a private pay caregiver for mom in the past which was a huge plus, as mom adored her. After three weeks, I realized some of her care needs were not being met, particularly in the area of toileting, as she was not one to announce her needs and managed herself as best she could. The staff, at the time, had 1 or 2 total care residents which made it harder to coordinate, minimally, hourly rounding (routinely done in the hospital setting). Madrona House had only been open a couple of months when I rather frantically decided I had to move mom again, just a couple days after Christmas, 2013. I called and received a tour the next morning. Oh, my gosh! It was (and still is!) a wonderfully warm and inviting environment, with very engaged CNAs and nurses, under the direction, on the Memory Unit, of Sol Johnson, a gifted RN whom I have known for over 15 years, having known her to be a well-respected and valued (by staff and residents) Director of Nursing at Martha & Mary's, when I was a nursing student, privy to staff conversations. Mitzi, the Managing Director, a lifetime Islander, was (and is) wonderful to work with: engaging with professional behaviors, compassionate and passionate about meeting the needs, holistically, of all of the residents, from those living independently to mom's group of memory care residents. Her office is always open, I find her frequently up on the units interacting with the residents, addressing each by name with warmth and respect. Mom had only a very few doses of lorazepam in the beginning week of her transition to Madrona House on Jan 2rd, 2013. Even though I felt confident that this was the perfect fit for mom, I kept my professional eyes and ears open for several months, going at odd times of day, different days of the week, calling to speak directly to her, visiting at meal times, randomly joining in her resident activities. I visited 3-4 days every week, still do at least twice each week, and feel extremely good about every aspect of her care. And SHE likes her home. At 94, she enjoys the family style seating at mealtime, participates in all activities that involve singing, music, and exercising of any kind. You should see their monthly activity calendar detailing every activity planned. It is amazing! (twice weekly Yoga, weekly Tai Chi Qi Gong, weekly Physical Therapist led exercising, walking club, exercising with Debbie). The Life Enrichment Coordinator, Janice [last name removed], is one of the most positive, engergetic women I have ever had the pleasure to know. She is right "in the moment" with all of the residents, almost charismatic in her ability to getting residents engaged in incredible list of activities presented each day. I cannot speak highly enough of the quality of care mom receives at Madrona House. I am extremely grateful to have made that connection. The 24/7 CNAs working there are all quality people, truly dedicated to assisting these residents with all of their daily/nightly activities, always cheerful and warm.

The physical design of the facility is poor. The floors are long and narrow and the third and fourth floors are separated by a fire door and the nurses' station, laundry, and utility closet. The fire door is heavy, and sooner or later a resident will be injured. Caregivers cannot see the residents' rooms in the east facing section from the west facing section, yet quite often only two CNAs are on duty on the entire floor. Since some of the residents require the assistance of two people for showering, toileting, and morning and bedtime routines, one end of the hall is left without a staff person on hand for extended periods. If a resident has a fall, it's conceivable that they could lie on the floor for at least 45 minutes before they are discovered. The caregivers are exceptional, but there aren't enough of them. Managemet doesn't want to hear about these concerns. Employees are often asked to work double shifts, because people commonly call in sick. In my opinion, safety has been compromised by the unfortunate design of the building as well as the owner's resistance to hiring adequate staff.

Expensive Poor food choices on menu Staff members seem unhappy to be working for this facility, and management is money hungry.